Customer Ratings & Reviews
- Model:
- WM4000HBA
- SKU:
- 6419620
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
Washers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer easy to handle and save good enery
I would recommend this to a friend- Cons mentioned:Door
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t deliver the first time. Second time deliver and the door of the washer was broken. Had to schedule maintenance
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mark. Thank you for sharing your experience with the LG Washer (WM4000HBA) model. We understand how important a smooth delivery and setup process is, and we appreciate you taking the time to let us know what happened. Your feedback helps us continue improving both product quality and service coordination. To explore more about your washer’s features or support resources, feel free to visit https://www.lg.com/us/support/product/lg-WM4000HBA.ABLEUUS. We hope the scheduled maintenance resolves the problem immediately and you can finally begin using your new washer without further complications. If you’d like further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Great washer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this item for over a month. The installers came early and double checked to make sure the item was installed correctly (read reviews about steam portion not set up right). I do leave the washer door open after a wash so that it dries out and doesn't mold. So far, very happy with the washer!
I would recommend this to a friendFinaly purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally made the purchse for this washer from the Hawthorne Bestbuy location,months before this said purches. I arrived at Hawthorne CA branch to pickup my new washer only to find out it had been sold. I then asked the sales perspn if I could speek to a maneger about this sittuation. After about 10 minutes later managment arrived to tell me, I was emailed about the washer showing up and ready for pickup. No such email made my in box. I was there for pickup a day after the 5 day hold policy,and to repeat the washer was sold to another party. At this time,he apologized,Then asked if I wanted to order another washer,no other suggestions were made. I waited about eight weeks and and a couple of payments for that. I then asked to close my Best buy account,he then said he could not help with that and would have to call a Texas branch before 4pm central time. I did so,and am still recieving account sales emails. Please close my account as I did by phone. The latest group of sales people @ the Torrance CA Best buy branch are very helpful, thanks to them. Regards Tib Jimenez
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tib. Thank you for sharing your experience with the LG Washer (WM4000HWA) model. We understand your concern about the pickup of the unit and dealing with the issues regarding your Best Buy account. We aim to give you excellent service and make sure everything goes smoothly. It’s great to hear that the team at the Torrance CA Best Buy branch has been helpful. For Best Buy account management issues and closing your account, it would be best to continue working directly with Best Buy’s customer service at 888-237-8289. If you need any further assistance related to your LG products or have other questions, please don’t hesitate to reach out to us. You can send us a private message on social media @LGUSSupport, and our team will be glad to assist you with any LG-related concerns.
Thank you for your feedback and for choosing LG. ^Juvy
Great Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As expected., Great machine with lots of options. Only option I didn't get is the handwash cycle, but I can customize it and still make one on my own.
I would recommend this to a friendWasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer easy to use less water. Washer good price for what you get.
I would recommend this to a friendGood machine and buying experience!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good with this washer (2 months in). It’s a nice machine, has some great features, and does a great job getting the clothes clean. Best Buy did a great job with the sales and shipping experience too.
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.replacing a 10 year old LG washer that never had problems....why change now! And it was on sale!!!
I would recommend this to a friendBrand response from LGAnswers
Posted .We want to say a great big thank you for your committed support of the LG Brand, as we continue to meet our customers expectations by improving our products and services daily. We're here to help if you have any questions or concerns please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport, Our Customer Service Number is (800)243-0000.~Tanisha
Awesome washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great so many different program and you can actually run it on your phone. I love it second LG the first lasted 18 years
I would recommend this to a friendGreat washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Works fast and gets clothes clean. Turbo wash is a great way to get laundry done quickly.
I would recommend this to a friendBeautiful machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.100% happy about this machine its Very Good brunch and good quality!!!!
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excited to buy this unit. Ryan helped us out by showing us this machine after we told him what we were interested in buying.
I would recommend this to a friendWonderful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent unit, I’ve had it for a year now and no complaints.
I would recommend this to a friendColor not correct
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item is good works fine. I would give the rating based on the marketing of this as black steel color is just a charcoal gray. This is the same color as the other LG but with a black door. So if looking for black pass on this.
I would recommend this to a friendGreat washer terrible install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer itself is wonderful. Uses very little water. Much less than my 13yr old LG front loader. The cycle times are less due to the updated design technology. Also the machine does not do a dance on high spin. I would have given a 5 star review if it weren't for the installation crew. They didn't fasten the washer to the pedestal properly. Didn't plug the holes after the 4 large bolts that secure tub during shipment were removed with the supplies caps. They did not leave the caps nor the leveling wrench and other parts of the installation kit .... which is the property of the customer. After many calls they are finally coming back to finish the installation.
I would recommend this to a friendTerrible at spinning a larger load
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My previous lg was the same size as this midel and a tank. It could wash anything and spin it with no problem. This washer cant handle the larger loads. It washes them fine, but the same bedding i used in my last washer will just error out in the spin cycle. My last washer had zero issue. This one contantly tries to start and stop spinning - their trubalance technology. It’s pitiful. It also feels more cheeply assembled yet costs more. My last one had steel hindges - these are plastic. Unfortunatly, lg is like everyone else. Build it cheaper and charge more. Ill try speed queen next.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Haug. Thank you for sharing your thoughts with us. We understand your concern about the LG Washer (WM4000HWA) model, especially after having a positive experience with your previous LG washer. We strive to provide reliable, high-quality products and ensure a smooth experience.
It appears that the TruBalance technology may struggle with larger loads, particularly if they aren't evenly distributed. Try redistributing the load for smoother spinning. For more information, visit https://www.lg.com/us/support/help-library/front-load-washer-troubleshooting-a-ueub-error-code--20151504643089.
If you need more help with load balancing or spin cycle issues, feel free to message us on social media @LGUSSupport. We’re here to assist you. ^Juvy
Washer!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!!! Very happy with the decision of buying it.
I would recommend this to a friendLove my LG
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Love my LG washer this id my 2 nd one i purchased lasted me 18 years now Im buying the dryer ti match
I would recommend this to a friendMs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uses much less water than my old machine. Clothes come out very clean.
I would recommend this to a friendRuns quietly, works well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of different settings to customize your washing to the specific type of clothing. The wifi connected app is a nice addition for knowing when a wash cycle has completed.
I would recommend this to a friend