Customer Ratings & Reviews
- Model:
- WM4000HBA
- SKU:
- 6419620
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
Dope people
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The people in bestbuy are dope... I would come back again.
I would recommend this to a friendSo quiet and efficient
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed to replace an old dryer we got the set...glad we did because the features and functionality are so much better.
I would recommend this to a friendLg washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are washer of ten years was not qash are clothes very good we got a new and could not be any happier with the product we absolutely love it
I would recommend this to a friendWorks great, very little vibration also
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, it has been a good replacement for my previous Whirlpool (Sears Elite) washer which I had for 17 years.
I would recommend this to a friendLG Washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG product purchased on Black Friday. Best Buy had the best deals over the other stores. I paid for (free) delivery and installation and old equipment removal.
I would recommend this to a friendRecommended!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big upgrade over our old washer, lower electrity and water bill too.
I would recommend this to a friendVery satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation crew did a fine job of delivery, installation and haul away. Very professional. The washing machine is exactly what we needed. Well made.
I would recommend this to a friendLooks good and does the job.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Much better in every way than my old one.
I would recommend this to a friendDONT BUY WASHER FROM BEST BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine turned out to be the absolute worse! Excess water not draining. Called Geek squad and they took 4 weeks to respond then claimed could not fix problem but now past return date and Best Buy refused to make a return. They asked me to call manufacturer. I will NEVER buy from Best Buy an appliance again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with us regarding your LG Washer (WM4000HWA) model. We understand your concern about dealing with drainage issues and delayed service, especially when it impacts your ability to resolve the problem promptly. We strive to provide high-quality products and exceptional services exceeding our customers' needs. To address the excess water not draining, we recommend checking the drain hose for any kinks or clogs and ensuring that the filter is clean. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washer-does-not-drain-or-spin--1337717767769. If you need further assistance, please reach out to us on social media @LGUSSupport with your details and any additional information about the issue. We appreciate your patience and are here to support you through this process. ^Juvy
Very nice upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 15 years we updated the washer and dryer. The simple fact is the cloths are cleaner.
I would recommend this to a friendHappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am literally in love with my new washer! The execution of the removal and installation by your team was timely, efficient and very professional.
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and wonderful delivery and set up. I researched the product before purchase and it meets all my expectations.
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It washes fast and efficiently. All the clothes come out clean.
I would recommend this to a friendLove my new LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look! Love all the settings! Only thing is I can’t turn the washing machine on with the app. You have to manually turn it on then the app works.
I would recommend this to a friendRegret This Purchase, No Support for Faulty Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased both the washer and matching dryer. The dryer works great (no complaints there). Unfortunately, the washer has been a nightmare since day one. It leaks from the detergent drawer and floods the floor with water. I reached out to Best Buy within days of purchase, but they offered no support besides telling me to contact LG. LG sent a replacement detergent drawer, but the problem continued. When I contacted them again, I was sent YouTube videos on how to clean the door and seal which has nothing to do with the actual issue. After repeated calls and no real solutions, we’re left stuck with a faulty washer. At this point, I just want to return it and buy another brand. This will likely be my last LG purchase and my last appliance purchase from Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Amir, thank you for taking the time to share your experience with the LG WM4000HBA washer. We truly appreciate your detailed feedback and understand how important it is for your appliance to function properly from the start — especially when paired with a matching dryer that’s performing well.
It’s clear you’ve made every effort to resolve the issue, from reaching out to Best Buy promptly to working with LG support and replacing the detergent drawer.
Since this concern has persisted despite multiple attempts to fix it, we’d like to investigate your case further and explore a more effective solution. Please reach out to us directly at lgdigitalcare@lg.sprinklrsupport.com so we can take a closer look and assist you more thoroughly.
In the meantime, if you’d like to review product specifications or support resources, you can visit our official page here: https://www.lg.com/us/washers/lg-wm4000hba-front-load-washer.
Thank you again for your feedback — we’re here to support you. -Avril
Time for a new washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great to get a new washer. It does take a moment to understand how it works since we had the last one for over 20 years.
I would recommend this to a friendLG Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just had it installed in the last week. Changing the settings is not too intuitive
I would recommend this to a friendGreat washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer. The only thing I'd change is the lack of light inside the washer. My old one had it and it's sorely missed.
I would recommend this to a friendCustomer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Delivery went well and the installers were both professional, helpful, informative, well mannered and efficient. Thank you to both of them Karen
I would recommend this to a friendSamsung washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet. They got it installed so quickly. Still learning the WI-FI.
I would recommend this to a friend