Customer Ratings & Reviews
- Model:
- WM4000HBA
- SKU:
- 6419620
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
Disposable washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to replace this washer twice in 2 years. I had it on a stackable pedestal and the company coming to do the geek squad install refused to install it on my pedestal washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out about your LG Washer (WM4000HWA) model. We appreciate you sharing your experience, and we understand the importance of having your appliance installed properly.
For this model, the washer is compatible with LG stacking kits and pedestals, but installation must follow the guidelines in the owner’s manual to ensure safety and stability. A helpful step is to confirm that you are using the LG-approved pedestal and stacking kit designed for your unit. You can review installation instructions and compatible accessories here: https://www.lg.com/us/support/product/lg-WM4000HWA. If you’d like us to assist you further with installation guidance or part compatibility, please send an email to lgdigitalcare@lg.sprinklrsupport.com so we can provide direct support. We're here to help. ^Juvy
It's a ok washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It washer ok, it just needs more water it's ridiculous the amount of water this new washers use.
I would recommend this to a friendLaura
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer because the doors would be across from each other so that I could move my clothes straight from my washer into my dryer. When the Geek Squad went to install, they found that the doors to the washer and dryer backed up to each other. Not only would they hit an eventually break because it’s glass, but I would have to put my clothes out of my washer onto the floor walk around the doors to then put my clothes into the dryer. So I have a bad back and a bad tip. This is not what I wanted when I purchased this item. The National agent from Geek Squad was extremely rude to me when I called to ask him what to do about this. I have been a loyal Geek Squad customer for many many years but not anymore.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Laura. Thank you for taking the time to share your feedback on the LG Washer (WM4000HWA) model. We understand how important it is for the doors to be aligned to transition from the washer to the dryer seamlessly. We aim to provide excellent service and ensure a smooth and seamless experience. Your loyalty as a Geek Squad customer means a great deal to us. We would like the opportunity to make things right and regain your trust. Please reach out to us on social media @LGUSSupport, and we will do everything we can to resolve this matter to your satisfaction. ^Juvy
Bad service techs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy told me they would install the stackable and they did not. Very unprofessional
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, thank you for sharing your experience with us. We understand your situation, and we regret to hear about the issues you faced with the installation of your washer. It’s disappointing when expectations aren’t met, and we want to ensure you get the service you deserve.
For assistance with the installation and delivery issues, we recommend contacting Best Buy directly. Their support team will be able to assist you in resolving the matter. You can reach them here: Best Buy Support & Customer Service - https://www.bestbuy.com/support
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further and explore potential solutions. We appreciate your patience during this time and will work to resolve this for you as quickly as possible.
—Renzo
LG products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the quality of LG washer and dryer. I hope this last as long as my other set.
I would recommend this to a friendjumping
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.machine kept jumping around even at the lowest settings. had to install ropes around it to stand still the machine has no balance.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Simi. Thank you for reaching out and sharing what’s been happening with your LG Washer (WM4000HBA) model. We understand the importance of having a washer that stays stable during operation, and your description of the machine moving around—even on low settings—really helps us see what you’re dealing with.
One helpful step you can try is checking the leveling legs at the bottom of the washer. Even a slight imbalance can cause significant vibration. Make sure all four legs are firmly touching the floor and adjust them until the washer sits evenly. You can also run the Tub Clean cycle afterward, as residue buildup can sometimes contribute to unbalanced loads. More guidance here: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363. To allow our team to take a closer look and guide you through additional options, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^Juvy
Sandra
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only the washer is great, it’s beautiful looks great i the small space.
I would recommend this to a friendWorks great no issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far works great no issues washes clothes very quickly and very clean.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good solid wash, could be less noisy but doesnt vibrate like crazy when it's spinning
I would recommend this to a friendLG Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had a couple of weeks but so far no problems.
I would recommend this to a friendwashing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered the first time a wrong washing machine. And took many phone calls to reschedule it
I would recommend this to a friendW/D review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dials don’t light up & no dryer rack included but otherwise all good
I would recommend this to a friendLg Washer Stacked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we are happy with the washer and the fact that it is stackable.
I would recommend this to a friendLG Front Load Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG Front Loader Washer is super sensitive to liquid detergent. I’ve had some unwanted results when using liquid detergent. What is too much detergent to prevent SUD message from appearing and skewing the entire wash cycle?
No, I would not recommend this to a friendGood washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product Good Product. Good Product. Good Product.
I would recommend this to a friendFront load washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice washer and it is workin the way I need for it to work.
I would recommend this to a friendGood washer, but complicated!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good washer, but some of the controls can be confusing
I would recommend this to a friendLG washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG 4.5 cu ft washer is pretty and easy to use and no noise
I would recommend this to a friendGood upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, cleans well...quiet, quite a few features, good warranty
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good recommendation for todays home, easy to use and works efficiently.
I would recommend this to a friend