Customer Ratings & Reviews
- Model:
- WM4000HBA
- SKU:
- 6419620
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
Not recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed after 2 months of use. There's water leaking on the floor. We are stuck with this product. Still contacting LG and no response yet. Who want to buy a product that pay out over a grand and find out it's not working well after 2 months. Obviously can't return to BestBuy due to their return policy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for your time in leaving us a through and constructive review in regards to your LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence WM4000HWA. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. It helps us continue to improve and provide the best possible service to customers like you. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
- Cons mentioned:Door
Good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good, not happy with the installation as the dryer and washer are installed in reverse where the doors collide!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
DO NOT BUY FROM BEST BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase from bestbuy! The delivery people absolutely destroyed these when they delivered them. Best Buy offered a measly $200 GIFT CARD, not even a refund. Then never sent it. I’ve contact them twice and they’ve completely blown me off. PURCHASE FROM ANYWHERE BUT BESTBUY!!!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Juke. Thank you for sharing your experience with us regarding the LG Washer (WM4000HBA) model. We understand your concern about the delivery issues and the disappointment you’ve encountered with Best Buy. We strive to provide exceptional services and ensure a smooth experience.
While we cannot directly resolve delivery or customer service issues with Best Buy, we recommend reaching out to their customer service at 888-237-8289 to escalate the issue. Additionally, if you’re still experiencing issues with the unit itself, we’re here to help you with any troubleshooting or next steps.
Please feel free to send us a private message on social media @LGUSSupport, and we’ll be more than happy to assist you in any way we can. ^Juvy
Disposable washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to replace this washer twice in 2 years. I had it on a stackable pedestal and the company coming to do the geek squad install refused to install it on my pedestal washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out about your LG Washer (WM4000HWA) model. We appreciate you sharing your experience, and we understand the importance of having your appliance installed properly.
For this model, the washer is compatible with LG stacking kits and pedestals, but installation must follow the guidelines in the owner’s manual to ensure safety and stability. A helpful step is to confirm that you are using the LG-approved pedestal and stacking kit designed for your unit. You can review installation instructions and compatible accessories here: https://www.lg.com/us/support/product/lg-WM4000HWA. If you’d like us to assist you further with installation guidance or part compatibility, please send an email to lgdigitalcare@lg.sprinklrsupport.com so we can provide direct support. We're here to help. ^Juvy
Pretty but Junky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a older machine and it works, keep it. While this washer looks beautiful with the rose gold trim, it's really junk. My third Samsung in two months and this one can basically do a average load of laundry on the quick cycle However, when it comes to ringing out pillows or so on, it can't. I don't know if the answer is to buy American but not happy with this machine and would not recommend it. It can be very loud at times too.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
LG Clothes washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use with a wide selection of washing options. Although it is a low decibel model, it is noisier than the older model we replaced it with.
I would recommend this to a friend- Cons mentioned:Installation
F Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DON’T have “best buy” install or deliver appliances! The 3rd party employees they hire will damage your home and best buy and that 3rd party will refuse to take responsibility. Sitting here with water and floor damage in the thousands that I’m going to have to pay for unless I want to sue.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Falling Lint from Dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG has a flat in the dryer unit. As it's drying all the lint retracts from the vent and accumulates around the door. Once the dryer is complete, and you open the door, 10% falls out. Not sure why LG hasn't taken time to resolve this matter, but I returned my units. This issue can cause a serious hazard to your home.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Amalia. Thank you for sharing your experience with the LG Washer (WM4000HWA) model. We appreciate your feedback and understand how concerning it can be to deal with lint accumulation, especially given the potential safety hazards.
Your insights highlight a significant issue that we take seriously, and we’re committed to improving our products for our customers. It's essential for dryers to operate safely and efficiently, and your feedback will help us in addressing these concerns.
If you have any further questions or would like assistance, please don't hesitate to reach out. You can send us a private message on social media @LGUSSupport, and our team would be more than happy to assist you. We appreciate your patience and hope you find a solution that meets your needs. ^Juvy
LG Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer does the job well, but it is noisier than we expected.
I would recommend this to a friendToo loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is really loud. I have had many other washing machines and this is by far the loudest.
No, I would not recommend this to a friendjumping
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.machine kept jumping around even at the lowest settings. had to install ropes around it to stand still the machine has no balance.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Simi. Thank you for reaching out and sharing what’s been happening with your LG Washer (WM4000HBA) model. We understand the importance of having a washer that stays stable during operation, and your description of the machine moving around—even on low settings—really helps us see what you’re dealing with.
One helpful step you can try is checking the leveling legs at the bottom of the washer. Even a slight imbalance can cause significant vibration. Make sure all four legs are firmly touching the floor and adjust them until the washer sits evenly. You can also run the Tub Clean cycle afterward, as residue buildup can sometimes contribute to unbalanced loads. More guidance here: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363. To allow our team to take a closer look and guide you through additional options, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^Juvy
Average washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not wash properly. Very finicky. Wasted so much money on this after buying it as it was the most recommended washer dryer combo. Not happy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with LG Washer (WM4000HBA) model. We understand your concern about a product that doesn’t live up to expectations, especially after investing in something highly recommended. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
To address the washing issues, we recommend ensuring that the load size is balanced and within the recommended limits. Overloading or underloading can sometimes lead to uneven washing results. Additionally, checking the settings to ensure they are properly adjusted for your specific laundry needs could make a difference. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790.
If the issue persists, please send us a private message on social media @LGUSSupport. Our team will be happy to assist you further by providing additional troubleshooting or exploring other possible solutions.
Thank you for your feedback, and we look forward to helping resolve this for you. ^Juvy
Poor choice for us. Nice looking, in error.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking dryer. We receive a daily error 'd80' and which requires a second run for 'Quick Dry' to complete. Scale of 1 - 10, we're about a solid 4. Bizarre for a $1,000 dryer. Oh and the delivery guys deserve high phrase. They were so kind and professional.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Scott. Thank you for sharing your feedback on the LG Washer (WM4000HWA) model. We're glad to hear you like the design and had a positive experience with the delivery team. However, we understand your concern about the 'd80' error, this typically indicates that there may be a venting issue. We aim to provide reliable, high-quality products and ensure a smooth and seamless experience. We recommend checking the dryer vent for any blockages or lint buildup, as this can impact performance. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078. If you're still experiencing issues after that, please send us a private message on social media @LGUSSupport, and our team will assist you in finding a solution. We appreciate your patience and hope to improve your experience. ^Juvy
- Cons mentioned:Installation
Buyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered without stacking kit. Dryer sat in living room for another week. Delivered stacking kit but didn’t install. Would have waited another week for that. Had to install ourselves. now having issue with refrigerator delivery. Don’t buy from Best Lies.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for supporting LG. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
LG Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer arrived dented (discovered after installers left). Washer made loud screeching noises during cycle. Called Best Buy and they replaced. Took two trips for our old machines to be picked up. Not a great experience with this purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Didn’t worked since day 1.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very first day I got it, put a clothing load to test it, it didn’t worked properly. It stopped working right before spinning. Very disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Damaged, was not checked over
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I traveled over 4 hours one way to purchase my new washer & dryer set. My washer has an approximate 4 to 5" vertical crease dent on the front of the washer left side behind door under the detergent dispenser. I paid allot of money plus over 8 hrs of travel time. You would think Best Buy would check things over before hand. Not impressed at all
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Premature to Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll review in 6 months. I can’t reasonably review a new purchase until it is time-tested.
No, I would not recommend this to a friendLG4000WasherDryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer and dryer appear to be average quality in how well they work. Best Buy salesperson was very professional.
No, I would not recommend this to a friendReturned my washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine leaked and required a Rube Goldberg connection to extend the drain hose to reach our drain pipe. Conversations with Best Buy and LG service provide an unacceptable solution If your drain pipe is located on the right side of the washing machine as you face the machine it is likely that you will encounter the same issue - the drain hose will not reach the drain
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, David. thank you for bringing this issue with your LG washer to our attention, and we sincerely apologize for the inconvenience you've experienced.
We're sorry to hear about the leakage problem and the need for a complicated solution to extend the drain hose. This is not the kind of experience we want our customers to have with our products.
We're committed to resolving this for you. Please send us a private message via Facebook or X (Twitter) at @LGUSSupport so that we can better understand the situation and work towards a more suitable solution. We value your feedback, and it's important for us to improve our products based on customer experiences.
Thank you for your patience, and we're here to assist you further in addressing this issue.
-Junel