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Customer Ratings & Reviews

$879.99
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The comparable value is $1,299.99

Customer reviews

Rating 4.7 out of 5 stars with 3051 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 3,051 reviews
  • Rated 4 out of 5 stars

    Cleanest clothes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works well, better than their same previous model except the drain hose is too short

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to use. Instructions were simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washing machine, clothes are extremely clean with very little detergent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG/ living Good.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Love my product i would recommend to all customers

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this unit. Works great, lots of options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer was easy to set up and level. It is doing an excellent job getting our clothes clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 4,5 cu.ft.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very satisfied with your product will recommend to people

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a small issue on install. But no big deal. Everything is fine

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great , easy to use, don’t need an app! Takes a while to figure out everything

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very happy with our purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our purchase. The machine works as we expect and the purchase and delivery from Best Buy was effortless. We were so impressed that we just now placed another order for another appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy service and product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. works very good and very quiet. I will not hesitate to recommend to my friends and family members. The service at best buy was also excellent including the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the older version and loved it. Upgraded to the newer version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this washer!! We got this to replace our 10yr old LG washer & love the new features & love that it still allows us to stack our old dryer on top!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Amazing Washing Machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is amazing. It has settings for every type of fabric you would want to machine wash. It is also water efficient. It's so quiet you wouldn't know it was running unless you looked

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Washer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washing machine. Easy to use, does a good job, many different settings available for different types of clothes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    4 years review.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with this washing machine: I don’t I don’t understand how this washer machine got high rating with consumer report and other online website when I search for it here’s my issue. About a year and a half the glass door broke out of blue. I had to deal with LG directly and eventually they accepted to replace it. I have no idea what caused the door to break the way it did. No new issue with the drain tube where it hold soap and doesn’t drain well I tried several detergent cleaning and all the tips from the website, but nothing seem to work so far, Internal robber got moldy I clean it every week, but nothing seem to help preventing this built-up mold, which seem to be consistent, I do run self cleaning cycle once a week to help producing the smell of the washing machine. Those are my few issues with it so far and I’m still not able to figure it out all this issues coming from my previous worship machine was uploading and it works for 10 years and the only reason I replaced it because the cost for fixing it was exceeding the cost of replaced, now I’m regretting getting LG and I wish if I got that Brand

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    None

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only purchased at the end of November, but it is great so far. Very easy to use, cleans clothes well and takes less detergent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use washer with convenient display. Love being able to connect to the LG app. Washes clothes effectively.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer does a great job with getting clothes clean. We've used the steam function several times

    I would recommend this to a friend
  • Cons mentioned:
    Smell

    Rated 1 out of 5 stars

    Horrible and persistent chemical smell.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was excited to get this, as I loved my previous LG Front Load Washer. Unfortunately, this one has a STRONG chemical odor. It smells like a combination of chlorine and solvent. I ran a Tub Clean cycle with a tub cleaner, no change. Followed the manufacturer's instructions for dealing with the smell, no change. I tried to wash a load of towels, and now the towels have such a strong chemical smell that we can't use them. Ran 10 hot washes, thinking that would get it out, and not only is the smell stronger, it has now spread throughout my home. I work from home, and am having problems with headaches and dizzy smells due to the odor. We've also had to stay in our guest room because the washer is close enough to the main bedroom that the bedroom is currently uninhabitable due to the fumes. No choice but to return it as soon as possible as it's literally making us sick. I reached out to LG, and was told this is just "new washer" smell, and that it will fade after a few washes. But that is not happening, and the smell seems to be getting worse, not better. I wish I had checked out a model on the sales floor prior to purchasing, as that would have immediately alerted me to this issue. It might be okay in a larger house where the laundry room is very far away from living room, bedroom, etc., or in a home with people who don't mind strong chemical smells. Best Buy did respond that we could exchange it within 15 days - glad they stand by their customer experience in this way.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. We appreciate you sharing your experience with us. We understand how concerning a strong odor from your LG Washer (WM4000HBA) model, especially when it affects your home environment. We strive to provide reliable, high-quality products and ensure a smooth experience. While new appliances can sometimes have residual odors from manufacturing, it should dissipate with proper ventilation and use. Since you’ve already run multiple washes and a Tub Clean cycle with no improvement, before returning the unit, we recommend unplugging the unit, leaving the door open for extended airflow, and wiping down the drum with a solution of equal parts water and vinegar. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757.

      If the smell persists, we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Juvy LG