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Customer Ratings & Reviews

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$899.99
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Comp. Value: $1,299.99

Customer reviews

Rating 4.7 out of 5 stars with 3003 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,003 of 3,003 reviews
  • Rated 1 out of 5 stars

    Garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pure garbage, has never worked properly. Replacing with a new one. Never buying LG again, anything.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    Horrible Controls

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controls are the most un-intuitive ever and the settings are hard to read. To make it work you have to use a phone app!! Cumbersome and annoying and time wasting. This machine is the worst I have ever used because of the terrible user interface. It has me wishing for a river and big rocks for washing! Regret this purchase.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    LG

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely would not recommend this washer to anyone!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Nicole. It seems that our product, the LG Washer (WM4000HBA) model, did not meet your overall needs and expectations. We strive to provide exceptional service and would like to address any questions or concerns you may have. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy LG