Customer Ratings & Reviews

Well, up until now I would have given my washer 5 stars my husband just informed me that it’s leaking from the bottom of the machine it’s not even 6 months old! You have to be kidding me! Trying to get a hold of someone has been a nightmare! Just a little frustrating !!!! I will say that this machine is so much quieter than my old machine , also has a separate towel cycle that is very efficient!! Pretty cool if I might say. Once you get use to how the control system works it is pretty easy to use. I have never owned a LG before! Had Samsung for years and I would never buy again! This machine washes much faster after decides if I made the right choice for my washing choice…which I think is a hoot! Like I don’t know how to wash my laundry…it just adjusts the time to a efficient washing cycle…and I haven’t had any issues…now if I can just figure out how to get service! I would be very happy!! I’ll update once I get the water to stop leaking from the bottom of my machine!

We had a Samsung washer and dryer stackable. We had nothing but problems for 3 years. Finally decided to change everyone said LG. Well BestBuy made this experience great they had the set we wanted and was deliver in less then a week. Delivery drivers were polite professional and answered all questions. Now to the use of the washer and dryer. Very simple use but the thing I like the most is how quite these are you can not hear them running at all having the APP for them makes knowing they are ready to switch loads nice as well. Highly recommend bestbuy and LG washer and dryer

I'm absolutely thrilled with this LG washing machine! After owning two high-efficiency top loaders, this machine is a game-changer. We got it two years ago, and it's been flawless. It tackles my husband's greasy and muddy clothes along with our three kids' laundry, leaving everything cleaner than ever before. I can't recommend it enough – it's become my favorite appliance in the house!

Purchased to replace a top loader that had died. So glad I purchased this washing machine. Much quieter than my old one. Clothes come out beautifully clean much faster than the old one. They also come out much drier than before.

This is my initial review but so far I love this washer. The steam feature is actual steam unlike my dryer of a different brand. The machine is very solid and made from high quality parts. It’s also rated really high and that’s why I bought it. The cell phone feature is really nice. I get an alert when my laundry is done. Or I can even start a load from my phone. The washer does take longer than my previous top loading washer but I see how little water it’s using and still getting the clothes clean so it’s no big deal. One feature I love about this washer is the extra rinse cycle. You can set it todo up to 3. I think that’s really nice because I hate having soap in my clothing so I always rinse more than I should. Now it’s using so much less water and still doing a wonderful job. Only con is for the first week the washer smelled like plastic or something like rubber. It went away after many Tun cleans. Other than that it’s been a perfect washer. I’ve maybe done 30 loads.

We love our new washer. It is so much quieter than our old one. Haven't used many of the features, but the ones we have used work great. The spin cy le is the best i have seen. It is quiet and we have yet to have to shift clothes during tje spin cycle.

The washer works great and looks really sleek in black steel. It runs super quiet, cleans clothes really well, and the smart features make it easy to keep track of loads. Definitely worth the price for the quality.

This is the LG one drive pattend technology. Meaning it has an automatic 10 year warranty. Since there are no belts to wear/burn out it should last longer than the old technology.

I’ve been using for a little over a month now and really the only reason I purchased this washer is because my old one was this same LG model from 15 years ago and it matched my old dryer which didn’t go out and I was able to use this pedestal. I am a senior 71 years old and my washer & dryer are located in my basement.in the past I was running up and down the stairs to put the clothes in the dryer. I’ve downloaded the app and now I no longer need to run downstairs until my app tells when the washer has stopped. I’m considering purchasing the matching dryer even though it still works. I’m very happy with this purchase and I’ve received my energy efficiency rebate that I applied to the purchase. One thing that really impressed me is we had a real cold day and I got a message that my hot & cold water was not hooked up correctly but I had used it for over 3 weeks and wondered why I was just getting the message. The next day when it warmed up the message was gone. So I assume now if something is wrong I’ll get a message.

This washer is big and deep. I can put a load in with a twin blanket or queen/king blanket + some clothes. It’s quiet but not too quiet. One thing to note is how heavy it is.

This is my third front loader so I’ll compare to my Kenmore (2004) and Maytag (2013). The LG has outstanding anti vibration technology- a plus for a second floor laundry! It isn’t as gentle on the clothes as my Maytag and Kenmore (made by Bosch then). A load will come out twisted together even if loaded carefully and properly. The LG is above our family room and I will say it is LOUD. It sounds like a car reving up and our biggest disappointment. The controls are overly complicated for what a consumer requires. I will never use 12 cycles! In my opinion it is pure marketing and the controls could be simplified to be more consumer friendly. Lastly, the “tub clean” instructions say to open the panel on the bottom front of the washer to check the filter. I’ve done this twice-a nice feature however, be prepared for a gush of water. Our washer is in a curbed shower like basin we had custom built with a drain so it’s no problem. But, if you aren’t prepared with a towel or drain it could cause a potential problem. So far I’m satisfied but, it’s not my favorite appliance. I do LOVE the WiFi notifications that my laundry is done! The LG app is very convenient and keeps me from wondering how much cycle time is left. Great feature if your laundry is on another level of the house.

Washer is easy to use and does the job for any washing needs. Does a swift job and can be noisy at times.

This washer does a great job of sensing the load along with a nice job of cleaning the clothes, but it is not too rough on the clothes. I used another major brand for years, but reviews showed LG have a superior reliability rating. I'm very happy.

So far I am very pleased with the washer and dryer . I do have a question about the washer. Specifically the door itself. When it is open, it opens wide and continues to open even more and then hits the glass in my house door that goes outside. Is there an adjustment to stop the door at certain stage. This seems unnecessary and I don't want to damage my door. Please advise. Thank you.

Brought this washer to replaced 10 years old Samsung washer. Excellent machine with app notifications. Also got matching pedestal. Kind of expensive for pedestal just to raise the washer higher level. Did I mention LG supposed more reliable than Samsung? That came from a washer and dryer repair guy. I called him because my Samsung all of sudden stop in the middle of spin cycle and smoke and burning smell came out of the drum. He suggested get a new one and recommended LG only. He seen a lot of other brand. He could have taken my call for anther repair job. But he honestly recommended LG for my next new washer.

This is the highest rated washer by LG. It doesnt have all the fancy options that the newer models do but it does a good job. It is a high efficiency machine so it takes double the time it takes to do a load compared to my 15 yr old Kenmore Elite. It does not have AI features and lacks auto dispenser. This model qualifies for rebate from your utility company.

Amazing ! Works great and the sensor provides just the water level that is needed for the amount of clothe. Thanks Best Buy!

The machine is so quiet and efficient! We are incredibly happy with our purchase.

Good product. It's been 1 year. Really efficient and quiet. You can easily manage all cycles from phone and even customize the wash cycles. If you have other LG devices like TV, it will be notified on that device. But, once it's OFF, you need to manually power ON. Also, the app capabilities like "remote start" can be used only after enabling it on the machine manually. You can turn it OFF using phone or Usig smart assistants like Google or Alexa with voice

I would buy this again, I love it, clothes are very clean, running time seems to be pretty short. Easy to load and unload.