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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,299.99

Customer reviews

Rating 4.7 out of 5 stars with 2913 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 2,913 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Happy with the choice. Great washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We switched from a top loading that came with the house we bought. Wow what an upgrade. The machine is very quite, clothes come out less wrinkled and cleaner. Still trying out the various settings but it does indeed finish cycles very fast. Very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Gets the laundry done in record time!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I selected an LG washer after reading reviews and reliability estimates. I selected this model primarily based on cycle time. It has “Turbo Wash 360,” which allows it to do a load of wash faster, while saving more energy and water than normal. Win-win! Many machines advertise cycle times of 105 minutes. With this one, my laundry gets clean in an average of 29 minutes per load. It’s quiet and efficient. To get Turbo Wash 360, you also end up with Steam Cycles and internet app connectivity. I’m not sure I will ever use those features, but the quick wash cycles are totally worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, we use it more than once a day and its predecessor lasted 10 years. Probably would have gone for longer if we had repaired it. General consensus seems to be this is the sweet spot in the LG range where more expense just buys you more electronics to go wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer! Cleans better and faster than my previous LG. Bet Buys price was the best. Set-up was very goog.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Power of Steam!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far. I’ve only used steam cycle because hate to use stain remover. And for the most, does a decent job. Much better than old washer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Purchase! I can't believe how great this washer works. It can wash a large load in less than 30 minutes and spins the laundry very dry. It's quiet, too. Love it! We also bought the matching dryer. Another great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t realize how not clean my clothes were until getting this washer. Washing things on the steam setting makes them look like new. This was above what I wanted to pay for a washer but I am glad I sprang for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Machine, Very disappointed with the insal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Smart Gas Dryer, efficient, cost efficient, the Product works great, however, the process of getting it installed by Best Buy was laborious at best. Form time of purchase to install , it took nearly 3 weeks! Upon each arrival of 3 separate sets of delivery persons, the wrong exhaust was brought each time, thus delaying the use of the machines by near to 3 weeks! It also cost me personal money to the tune of a loss of a full days work! Over $400 dollars. I love the machine, but the install efficiency of Best Buy was less than Satisfactory !

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Outstanding Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG washing machine is absolutely outstanding for the price. It is super efficient and quiet. Would not hesitate to buy this product again and recommend it to anyone. Best of all Best Buy made the purchase to delivery so effortless. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love my LG washer it is just the perfect size. Very easy to operate. Quite not too big not too small. Will be getting a LG dryer in the near future to match love this washer. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washing 101

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washing machine! Easy to use! No bending down to take out laundry and easy to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance, nice features, no real difference between this model and higher end. I purchased this unit when I moved out after filing for divorce so I’ve used the higher end model and this one works just as all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful Best Buy rep knows his machines!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good high end machine with enough bells and whistles. Does what it is supposed to do! We looked at a number of them and this truly was the best

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Very quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! It is very quiet and it doesn't shake items off the top of it when it spins out the water. It's easy to use.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      It makes our day to hear that we were able to provide you a 5-star experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Jolly LG

  • Rated 5 out of 5 stars

    Worth the purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't beat the value for the price. Good looking and functions well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice Washer/Dryer Combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, if you go look at my review of the dryer, you will see my review of the washer instead :-) You should definitely consider buying these as a set. The washer and dryer replaced our old Duet pair that we had for about 18 years (several rear bearing replacements on the washer to get that service). Both the washer and dryer are worth buying. The dryer has a bunch of features that we are still learning. It does a really nice job of either timed dry or automatic dry. All are easy to use. The chime sound is a small thing, but it is quite pleasant! We got a chance to learn about one very important feature. This dryer has a flow sensor. Our vent is on the roof and after 3 weeks we got a D80 error. This is the dryer telling us that the vent was clogged. Sure enough, I pulled the pipe in the attic and found the roof vent completely clogged. A quick clean with a brush and now we are back up and running. A very nice feature!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just received our new washer and got it set up. We have run 8 to 10 loads to date and are very impressed by how well it gets our clothing clean! We are also impressed by how quiet it is and how little water it uses.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Fast and very efficient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and no make any noise its very fast and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like LG

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Purchased this at the outlet store and so far its been great. No issues

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Smaller than 4.5cu ft Samsung?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used this a few weeks. Comparing to 6 year old equivalent Samsung. This machine is quiet! So that's good. But, it doesn't seem as big as our Samsung, which was the same 4.5cu ft advertised. The drum is 2.5" less deep, and a king comforter doesn't fit as well. It also has trouble spin drying a comforter or large blanket, which our Samsung had no trouble doing. So unbalanced loads are not handled as well. I also miss the drum light on our Samsung.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG