Customer Ratings & Reviews

After some to-and-fro-ing with Best Buy due to a previous model being misinstalled by a very subpar installation team, we got this washer in exchange, since our previous choice was no longer available. Fortunately after a lot of back and forth, we got things sorted out, Best Buy sent a much more competent installation team, and all’s well that ends well. We are very happy with this one, and love the functionality and the look! So far we have used mostly the standard programs, not played with steam or turbo wash yet, but it does a great job, is super quiet, efficient with water, and it’s nice to have the ThinQ app to check the progress of the cycle. Love the door magnet to keep it slightly ajar when not using, and prevent mold forming in the door seal. With good lighting in our laundry room, the control display is perfectly readable, so we are not experiencing the issues that other reviewers have reported. Wasn’t a great fan of the rose gold on the knob/rims, but in real life it looks quite sleek. I was also thinking a dark appliance like this might look like a big *block* in our laundry room but it’s actually “slimming” and with the matching dryer next to it, they look great, and smaller than they are. I definitely recommend this LG washer.

Best machine I've owned. Quiet, easy to use, front loader eases my back strain, i would highly recommend both this and dryer

We love it. It cleans well and is easy to use. The clothes smell clean and fresh. No more moldy smell.

Love doing laundry because of this machine. My clothes feel much better

My washing machine was over 10 years old. After a few reviews, I decided to get this washing machine, and I love it! I like the fact that I can sync it with my phone so I don’t have to go up and down 3 flights of stairs to see if laundry is done. The different settings allow for quick and efficient washes. I am now ready for the matching dryer.

This LG ThinQ front load washer is great. It has a very large capacity and spins things very dry!

It's great my wife and myself love it. Easy to use

So far so good. Purchased this at the outlet store and so far its been great. No issues

We love our new LG washing machine. Our reliable and trusted appliance repair man that we have used for years encouraged us to buy LG, saying that he sees too many issues with other brands. We could not be happier. It is quieter than our previous washer and works even faster. I would strongly recommend!

Awesome machine. Easy to use and the app makes everything simple.

This washing machine is quiet and a lot of features, highly recommended.

This washer is rated one of the best in Consumer Reports. Buy the totaltech if you purchase anything of value. The great part of it is that Best Buy will install and/or mount whatever. That is worth $200 right there.

Absolutely loving my washer. I can fit bigger loads. The timer is very accurate. I use less detergent and my clothes come out smelling fresh. I'm still trying to figure out all its features. But wifi set-up was easy for me. And I love since both the dryer and washer are wifi connected, the dryer will automatically set to the washer's mode when the washer is done. Fyi ,you need the lg app for its wifi feature.

So far so good, quick wash is nice and effective and gets a lot of the moisture out for the dryer. Easy to use, lots of settings for normal use that work great.

Easy to use, does a really good job, I’m really happy with this purchase

They are very good and super comfortable. They exceeded my expectations.

Love it. Huge improvement from older set. Easy to use

Could not be happier. Washes quick ,quiet and complete.

When my Washer and Dryer went out, I decided it was time to get a new set. After shopping around for a while, i stumbled upon LGs and the prices had dropped. I got them delivered and it was a very easy process. I had about a month and a half worth of clothes needed to be washed between three people. Both the washer and dryer were efficient and effective to use. I got through all of those clothes in less than a day. I considered taking them back because I learned that my old washed and dryer were fine to still use and the money invested was not necessary at the time, but I’m glad I didn’t. Doing laundry feels less like a chore because the ease of use, user friendly interface, and the efficiency.

This washer is a good machine. My only issue is one of very minor in my personal case, I am unable to change the handing of this with out taking it apart. BestBuy did offer to do it before delivery but I was not sure if I would want that. This works as it should and is very simple to use. I do not use the WiFi options as that is a bit overkill for my needs.