Customer Ratings & Reviews
- Model:
- WM4000HBA
- SKU:
- 6419620
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Best Washer and Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my LG washer and dryer set. They’re both very quiet and despite being compact, I can still fit a queen size comforter in them without it being too full. I also love that I can program different cycles in to them from my phone.
I would recommend this to a friend - Pros mentioned:Overall performance
Works as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great, delivery was smooth with Best Buy. No complaints so far but I've only had it for a couple of months.
I would recommend this to a friend Horrible machine /very poorly designed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned many different washers in my life. I have never had one that I had any complaints about. This, washer, however, is the absolute worst. Starting from the first day, the chemical odor was horrible. According to LG, it will go away. I got that reply after 2 weeks of constant messages and texts. I wonder if they have a quota of replies before they can just ignore an inquiry. More important, the machine does not clean well. We are an active family and wash multiple loads a day. About half the time the washer decides to run a fast load and the other half a very long load. The website says it can be due to the size and type of load. Our experience is that the sensors don't work at all. It is frustrating to dry laundry loads and have them reek when they are done. Additionally, the choices of load, speed, temperature etc are useless. You have to start the load, then stop it, in order to make changes with any of these things from the apparent presets. We end up doing a normal load each time and going through three steps to get close to the type of washing we desire. Lastly, the information provided on the machine is minimal to none. Perhaps there are other ways to go around the presets but we could not get any information online. No complete manual available. I wish I had purchased the Samsung model that we just replaced!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Susan. Thank you for sharing your detailed experience with the LG Washer (WM4000HBA) model. We understand your concern about facing these challenges, especially when doing multiple loads a day for an active family. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Let’s address your concerns and see how we can help improve your experience with the washer.
The chemical odor you mentioned is typically due to manufacturing residues. Running a few empty cycles with hot water and a washing machine cleaner, like LG's Tub Cleaner, should help eliminate the smell. For guidance, you may visit https://www.youtube.com/watch?v=71kKEb5FNnI. For cleaning performance, ensure the detergent and fabric softener are used within the recommended amounts, as excess can affect washing efficiency and leave residues. https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790.
Regarding the load variability and sensor behavior, running loads balanced and within the machine’s capacity can optimize cycle performance. If adjustments to speed, temperature, or other settings are not saving properly, resetting the unit by unplugging it for 10 minutes may help recalibrate the controls. For detailed instructions on customizing cycles, the full user manual is available online on the LG support website by searching your model number.
We’d love to assist you further and explore solutions tailored to your needs. Please send us a private message on social media @LGUSSupport so our team can address this directly. Your satisfaction is important to us, and we’re here to help. ^Juvy
- Pros mentioned:Capacity
Great functions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great capacity and I like the cycles it has. Never had issues with not washing correctly. Definitely worth buying.
I would recommend this to a friend Fantastic service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wasthe eady way to cheking out new washin machine. Found my wadher on line at best buy. Went to BB store ordered paid for and 2 day delived to my home. Teck setup washer,answered any question i asked. I am a satisfied customer. Thanks Best Buy.
I would recommend this to a friend- Pros mentioned:Noise level
LG 4.5 W/D set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this w/d set because of the reviews and to replace the whirlpool duet that gave out. It's quiet and does what it's supposed to do. Like the perk of having access to clean the discharge filter because we have two large dogs that leave hair everywhere.
I would recommend this to a friend - Pros mentioned:Overall performance
Really nice product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with our washer and dryer so far. No complaints, and love the app reminder that each load is finished, plus the ability to check remaining time on a cycle from my phone instead of going all the way downstairs to check. Super convenient!
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance
Best ever!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best washer and dryer set I’ve ever owned. Very efficient. Very quite. And a reasonable price point.
I would recommend this to a friend - Pros mentioned:Noise level, Spin cycle
I like it you will too
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well cleaning clothes is very quiet and extracts almost all water during spin to save drying time
I would recommend this to a friend - Pros mentioned:Ease of use, Noise level
Wonderful Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine replaced a 25 year old Maytag. Wow - what a difference. Easy to use, quiet, and the quality of cleaning is great.
I would recommend this to a friend - Pros mentioned:Noise level, Spin cycle
Love this washer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it's a great machine! Quiet, fast, spins things out very well making drying time much quicker. I am a happy customer!
I would recommend this to a friend - Pros mentioned:Capacity, Noise level
LG washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very spacious. Great looking and easy to use. Very efficient and not loud.
I would recommend this to a friend - Pros mentioned:Ease of use
Practical, easy to use and plenty of features
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first washer as I use to stay in an apartment. After a lot of research I went with this model as it has all the features I needed. Very easy to use and it’s smart. I feel it’s worth the price. Has been using it for around 3 months now and no complaints so far. Like any other products it needs Maintainance and should be cleaned every month. I use vinegar and run a rinse cycle. I would recommend this product as a first time user.
I would recommend this to a friend My personal washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As i expected as a fine machine ylthat perfectly washs my favorite clothing
I would recommend this to a friend- Pros mentioned:Overall performance
LG For Life.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and works perfect. No issues whatsoever.
I would recommend this to a friend - Pros mentioned:Noise level
LG Front Load Washer Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer works great. We had a larger GE washer that we returned because the drain pump was crazy loud, this unit is surprisingly quite and does a good job washing.
I would recommend this to a friend - Pros mentioned:Noise level, Overall performance
LG 4.5 high efficiency front load washer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Quiet, efficient and the best price in area at Best Buy! It is perfect!
I would recommend this to a friend - Pros mentioned:Ease of use, Noise level
Samsung Washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User friendly functions, quiet washer, and cleans cloths
I would recommend this to a friend - Pros mentioned:Ease of use, Noise level
Glad we bought this one, too
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, seems to be working well, not loud at all, just like the matching dryer
I would recommend this to a friend - Cons mentioned:Door
Good washer but …
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t pay attention to side door opens so now I have to take wet clothes around the door to put in the dryer. This is a pain and would have to have a new drain installed to fix this. Also, my previous washer Had a light inside the machine. This one does not and I really miss that feature.
I would recommend this to a friend