Customer Ratings & Reviews

This washer and dryer set is on the expensive side, but is certainly worth it!

Big loads, lots of wash settings, monitor wash setings and cycles from your phine can even diagnose and download custom settings.

Awesome washer! Had the older model for about 7-8 years, before any issues at all, wife just decided she wanted some newer features!

Great washer! Washer is solid. Love all the different settings on it!

I really dig this washer. I use it almost every day. I haven’t had it for very long but, coupled with the ThinQ app, it has been really convenient!

Excellent machine, I recommend it, it was the best purchase I made.

Awesome product!! Absolutely love my washer and dryer!

Just got delivered yesterday and did four loads of wash. I previously had a Samsung washer before this one that lasted 13 years. This washer is noisier than my last one. I was surprised how well the color matches my gas dryer that is also 13 years old and working fabulously.

We got this at the end of Nov 2024. We had a ton of issues with delivery and installation. They told us they couldn't bring down this washer and dryer to our basement because it wouldn't fit. We asked that they left these at our house and we brought them down ourselves. When they called back and asked how it went, we told them what happened and we are unsure of how to hook these up properly. They had cancelled the installations and had new installations setup after a couple weeks later. They came and hooked it up properly by end of December. Today, the washer machine is leaking and I've been working on getting a hold of someone from Best Buy for the last 4 hours.

For the life of me i can't figure out how these have any positive reviews. Unfortunately i didn't find out until after the washer started ruining my clothes that this is a common issue. I researched the crap out of front load washers and i never came across the topic of clothes being ruined. Not until after my first load didn't i know that the issue is not only common but a normal occurrence. I really wish i could love this LG washer. I've tried multiple cycles and The result is always the same. Apparently friction created between the clothes rubbing during the wash cycle is the main issue. Since the unit barely uses any water, the clothes don't have the ability to separate. In turn the lack of separation causes the clothes to rub to the point of being destroyed. I noticed laundromat washers use enough water to halfway fill the drum and i think that's why those units don't have same issue as these do. I did a "normal" cycle on the LG and the clothes tumbled in a very small amount of water for over an hour. It makes absolutely no sense as to why they would design this washer to cycle for such a long time. It's the same motion over and over for way too long. The clothes rub against eachother for an excessively long time. It's no wonder it destroys clothing. I watched the cycle through the window to watch the process. Luckily i was washing bedding during my viewing party. I wash all my colors on the lowest temperature and also time dry my clothes on low heat. I recently tried doing a Speed Wash and watched that process as well. Speed Wash typically was around 25 minutes and seemed way more practical than any of the other settings. I also resorted to the highest soil level hoping that there would be less friction between the clothes. Based on some of the research I did I found posts that's addressed the issue and basically suggested ridiculous steps to take to help mitigate the most regular of clothing fabrics. But this if you want to waste money and ruin your clothes in the process. I'm so disappointed. I went through great lengths to install these and move the old washing machine combo i replaced with these out of my unit. Pick up truck, stairs, time.. all a waste

This is genuinely fantastic and I love it! Bought it's companion too!

Very quiet and have several wash and dry options to choose depending on what you need.

Great washer. Was able to stack so it was space-saving. Had to upgrade from 20 year old washer - fantastic replacement.

Good washing machine. No bells and whistles, but clothes come out clean and smelling fresh. Somewhat noisy, compared to others, though.

The delivery guys were great. Hooked everything up perfectiy. Started leaking from under the machine, not the hookups, 10 minutes after they left. They came back, cleaned up all the water and called Best Buy support to get the machine replaced. Now I'm waiting for the new one to be scheduled to be delivered and the defective one to get picked up. Very disappointing.

Good product. Installation was smooth and seemless

Wonderful new technology making washing clothes a breeze. Fast and efficient.

My LG washer with steam is idea for light fabrics that need a light touch

I have to question why your Review Guidelines indicate the following: "When writing your review, please consider the following guidelines: Focus on the product and your individual experience using it Provide details about why you liked or disliked a product" First I would have to ask why I did not receive a survey regarding the Customer Care and Service received, which is a part of the overall purchase experience? I'm not too fond of the product because it was not installed correctly. I have attached a picture of the product installed. Why would anyone like a product that is installed in this manner? Most individuals purchase these types of products because they would be aesthetically appealing in their home and the features they provide. This product is not as aesthetically appealing as the attached pictures depict.

Do more research before getting this machine. It ruins clothes!! I thought if I just gave it time and got familiar with the cycles but NO!! Even on delicate cycle, items have been ruined. Tee Shirts and Sweat Shirts come out with fuzz balls -aka- lint balls -aka-pilling, this wasn't bc clothes was old, this happened on NEW and fairly new clothes brands like Nike and Carhartt. Don't just rely on the ratings displayed on the Merchant's sight. Search the web.