Customer Ratings & Reviews

I love a front loader because it is energy efficient and cleans your clothes better thsn a top loader!!!!

I love this washer; still trying to understand all of its magic but it is such a joy to use and it is doing a grand job on all items. Would heartily recommend it....I wish the manual was more detailed but it has the basics.

Superior washer (clearly an upgrade from our previous LG front loader), with exceptional delivery and set up. Additionally, the incorporation of Wi-Fi technology is a real plus.

The washer is easy to use and load capacity is more and adequate.

It's my first front loading washer and i love it. The range of preset cycles is more than enough for my choices.

We loved this washing machine. It worked excellently for 10 years thn had some mechanical problems. Instead of costly repairs we opted to buy another washer.

This is the best machine on the market we just replaced an older model that was 14 years old.

The best washer. Stacked old kenmore dryer on top. Perfect fit. Overnight load setting is super smart.

I am very happy with my purchase of this washing machine. It has held up to every test I've put it through! It handles both large and small loads perfectly and uses a load sensor so it can adjust settings. It has zero balance issues and handles waterproof fabrics well too. As a bonus, I've also gotten a lot of compliments on the color and the rose gold knob. A+ purchase!

Best washer and dryer set I have owned. Very quiet and efficient. I can even wash and dry a king comforter.

Not a good machine, extremely noisy and after just 6 months of purchase it s not spinning properly !

Best washing machine we ever purchased. Works great and saves water.

I have been using this for almost 6 months and am very happy with this. There are enough settings to meet my varied washing needs. The allergen and steam option is my favorite setting. Being able to be notified via my iPhone/watch when washing is complete is a small but very useful bonus. Just a little expensive though...

LG really outdid themselves with this product. Super High Quality and Quiet. After a month of use, I would never consider anything else. Makes washing so easy for the entire family.

I love this washer and I have never been prone to front-load washers, but i get it. I love the app functionality so easy to use. I would recommend this washer.

New washing machine working very well; our ~10 year old Samsung refused to effectively wash or rinse. It’s sad that stuff just doesn’t last anymore. The new LG will handle larger loads better and, and the cycles are a lot quicker. And it’s rinsing the clothes, which is a feature you really want in a washing machine.

Appliance is so quiet! Many “bells and whistles” still learning. Manufacturer does not include much detail in the owner’s manual. LG could be better at allowing access to customer service reps who are customer friendly.

Best washer and dryer so far! I love LG for its great quality and design!

Within a month or two of this product being delivered and used, we began experience issues with the washing machine leaving a musty and moldy smell on all our clothes. However, because the product was outside the 15 day return policy, we were force to contact Geek Squad for further support. Geek Squad said that they could not find anything mechanically wrong with the product (despite their tech saying that he could totally smell the musty and moldy smell on a piece of clothing) and said that we should contact LG for further support. We attempted to contact LG and they blamed all issues with the product on the fact that the state laws in CA require energy/water efficiency, user error (despite the fact that we complied with all their recommend suggestions on maintenance (back to back tub cleans, use of special sanitizing product, wiping down machine, leaving door open, and using recommended laundry detergents, etc.), plumbing issues with our house (despite the fact that the house is a new construction home built in Sept. 2021) and water quality issues (despite the fact that we purchased a whole house water filter for our home specifically to eliminate this as a factor). Finally, LG stated that we need to run with all washes and tub cleans some type of laundry sanitizer product. While this suggestion did eliminate most of the odors coming from our clothes, I did not buy this product with the expectation that I would be forced to use laundry sanitizer product on a regular basis to keep my clothes from smelling after each wash. Moreover, using a laundry sanitizer product on a regular basis did not eliminate the smell completely. After LG ignored our cries for help, we turned back to Best Buy/Geek Squad because of our extended warranty on the washing machine that we purchased for nearly $500. Best Buy/Geek Squad continually shuffled us back and forth between different personnel, some who promised a return or exchange of the machine only to be told later on that particular personnel did not have authority to authorize a return or exchange. I called the manager from the store we purchased the product from and he ignore our pleads for help. The bottom line is this, Best Buy, Geek Squad and LG do not care about customer satisfaction or stand by the products they sell. A washing machine should make your clothes smell better after use; not worse. Moreover, LG has had major lawsuit in the past over the same exact issues with their front load washers in the past. I have been a loyal customer of Best Buy for years. I’ve spending thousands of dollars with this company, but after this experience, I think I will be looking for other venders to buy electronic products.

Nice washer. Was featured on Consumer Reports top 5 list. Several choices for wash cycles - definitely italy more than I'll need or use.