Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Tech Fest Deal
Loading...
$899.99
Save $400
Comp. Value: $1,299.99

Customer reviews

Rating 4.7 out of 5 stars with 3001 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 3,001 reviews
  • Rated 5 out of 5 stars

    Good so far

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my 16 year old GE washer and very happy so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient, water-saving washer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in drought-stricken California, so I really like how this washer senses the load size so that it uses the appropriate amount of water. I appreciate the various settings, although I don't know why I would want to control a washing machine with my smart phone! I'm always worried that the electronics will wear out much faster than the mechanical parts, but so far, so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our new washer

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new washer! It does a great job and is much larger than our previous washer. I love that I get notifications on my phone so that I know when the load is done. I don’t have to worry about getting busy and forgetting my laundry until the evening.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity with easy instruction panel for easy use - runs very quiet with finish wash cycle notification

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy - you can do it.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy came along the second time and helped us order a pair of washer and dryer after a bad experience during our first purchase. We have yet to receive them. We still have faith in Best Buy to deliver the best customer service this time around.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New LG washing machine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with new LG washing machine. Like the ease of use and touch screen functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my new LG front loader washer!!! Loving the brand! Though I am having a huge problem finding answers to simple questions! The paper manual is very brief on info, ThinQ app seems to be not intuitive In search and can’t find answers on line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    READ INSTRUCTIONS

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Please read instructions and remove bolts from the back of the washer. I didn't and was close in returning it because it was shaking like crazy. Good thing I youtube and found the reason

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Point of view

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the dryer. I would really like for it to be hotter and the door slams.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, SharonT. Thank you for sharing your experience with us. We understand your inquiry regarding the temperature settings and door mechanism of your LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Your feedback is important, and we would like to ensure your unit is operating optimally and meeting your expectations. We are here to help you with the features and performance of your appliance.
      https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-black-steel/J7G564PZ34
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo LG

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer with smart notifications from the app. The 4.5 cu feet capacity is just enough as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Shelf

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fine machine that is fast and efficient. No comparison to the washer this unit replaced. It is twice as fast and cleans better. Appearance makes me think it is a waste to be in a laundry room, I should be able to drive these around and show them off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Quality and experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good unit for the money and trouble free guarantee for 10 years!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quality Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is everything it says. It has been very quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality Washer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected washer is great — on high spin there is almost no water left in your clothes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really good and large enough for washing a lot of clothes or washable rugs. Its sound is not loud and when it finishes washing its alarm starts and let you know. Its functions working properly. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Washer. Quiet and Sturdy. Well made Unit. Would recommend it to a friend or family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Performance at a Reasonable Price

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just purchased this washer to replace our ten year old LG washer. As you might expect, a lot has changed in ten years. The controls remain pretty much the same. The big difference is in the speed and thoroughness of the wash, both of which are much improved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retreat

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks beautiful and operational works great!! Would highly recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this updated version of LG!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    29 minute wash cycle is amazing! Love this new washer & dryer! I downloaded the app and love using it when I'm washing/drying! I've always used LG's for my washer/dryer and this set is the best one yet. My last set lasted 14 years, can't beat it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washing machine

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is very good, cost-effective,I like this product very much

    I would recommend this to a friend