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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,299.99

Customer reviews

Rating 4.7 out of 5 stars with 2929 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,929 reviews
  • Rated 2 out of 5 stars

    Finaly purchased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally made the purchse for this washer from the Hawthorne Bestbuy location,months before this said purches. I arrived at Hawthorne CA branch to pickup my new washer only to find out it had been sold. I then asked the sales perspn if I could speek to a maneger about this sittuation. After about 10 minutes later managment arrived to tell me, I was emailed about the washer showing up and ready for pickup. No such email made my in box. I was there for pickup a day after the 5 day hold policy,and to repeat the washer was sold to another party. At this time,he apologized,Then asked if I wanted to order another washer,no other suggestions were made. I waited about eight weeks and and a couple of payments for that. I then asked to close my Best buy account,he then said he could not help with that and would have to call a Texas branch before 4pm central time. I did so,and am still recieving account sales emails. Please close my account as I did by phone. The latest group of sales people @ the Torrance CA Best buy branch are very helpful, thanks to them. Regards Tib Jimenez

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Tib. Thank you for sharing your experience with the LG Washer (WM4000HWA) model. We understand your concern about the pickup of the unit and dealing with the issues regarding your Best Buy account. We aim to give you excellent service and make sure everything goes smoothly. It’s great to hear that the team at the Torrance CA Best Buy branch has been helpful. For Best Buy account management issues and closing your account, it would be best to continue working directly with Best Buy’s customer service at 888-237-8289. If you need any further assistance related to your LG products or have other questions, please don’t hesitate to reach out to us. You can send us a private message on social media @LGUSSupport, and our team will be glad to assist you with any LG-related concerns.

      Thank you for your feedback and for choosing LG. ^Juvy LG

  • Rated 5 out of 5 stars

    So much better!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is so much better than our last. Hooked it up to our WiFi and added the LG app, so now we know when the cycle is complete and it also tells you when to clean it! The sensor in this one is awesome and has cut down on the cycle run times. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer/dryer. A lot of space for large loads. Very quiet too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works super well! I have no compliants tbh. It was a great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent unit, I’ve had it for a year now and no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and I love my new washer and dryer. The Best Buy staff was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer easy to use less water. Washer good price for what you get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jen B.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine works great and is extremely quiet even when it's on the high speed spin. I've had other front loaders that were super noisy. Love this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Not most expensive but not cheapest! Has all the bells and whistles though. Love it and The LG app great too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What we bought our LG 10 years ago and just git this as a replacement after it broke down The installation service by Best Buy was awesome And so far this unit is performing as expected and nothing to complain about

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Leaking water after 3 months of moderate use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after 15 years with no issues with my Samsung set, I decided it is time to refresh my laundry appliances and selected this LG set based on the 4.5 reviews at the time. Don't be foolled by the reviews, it was a mistake getting this LG set. The system is less than 4 months old and I am already having issues with both the washer and the dryer. The washer offers quite a few cycles but we mostly use the normal cycle for regular and the white cycle for the cotton products and towel. The system is less than 4 months old and we noticed water under the washer. It was a mistake getting LG household products,

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Zack. Thank you for sharing your feedback on the LG Washer (WM4000HWA) model. We understand your concern about experiencing issues with a new appliance, especially when you're expecting reliable performance. We strive to provide high-quality products that exceed our customer's needs and expectations. To address the water under the washer, here are a few troubleshooting steps. Check the hoses. Make sure both the inlet and drain hoses are securely connected and free from leaks. Examine the door seal: If there’s any debris or buildup, it could cause water to escape during a wash cycle.
      Inspect the drainage system. Ensure the washer is properly draining by checking the drain filter for clogs. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448.
      If the issue persists, please send us a private message on social media @LGUSSupport. We will be happy to assist you further and find the best solution for your washer. We appreciate your patience and are here to help improve your experience. ^Juvy LG

  • Rated 4 out of 5 stars

    appliance review

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer has been a good purchase. It is working good so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer/dryer pair good value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great. My wife had an LG set before and loved them, but when we moved left them. She was hoping the new set would perform as well. Meets all her expectations after 2 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend this LG Steam Washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using this LG washer for only 3 weeks but would highly recommend it. Whites seem to be whiter!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product!!! Very happy with the decision of buying it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    New Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer has larger load, and completes the wash much quicker. Runs quietly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washing Machine, dents and all.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our second attempt to purchase this outstanding product. The one delivered a month ago was dented, so we refused delivery. Got the replacement today and by golly it was dented too, same side and same panel. Apparently Best Buy only deliver them this way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was undecided between this brand and another of the same prestige and I think I did make a good selection. My wife is very happy with this washer for its efficiency. I saw some negative comments regarding the water leaking however until now we haven't had this problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the best washer I ever own! The 4.5 Cu Ft. is best fit for my family of 4. Also, the overall dimension was very efficient design for our space. LG engineers did a great job on this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this washer. Especially love te Steam function. My buying experience and delivery were effortless.

    I would recommend this to a friend