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Customer reviews

Rating 4.7 out of 5 stars with 3001 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 3,001 reviews
  • Rated 1 out of 5 stars

    Broken glass door.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had WM3900HWA and only lasted 15 months. Interior glass door shattered while running at normal mode and it was light load. With warranty expired, I have no luck but to buy new one. Will not buy LG product again . Never heard of glass door broken in pieces from normal use.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Modern Vibe!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good action, sturdy construction, modern look, good price. What else could one want?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its pretty awesome so far . The app works and its pretty efficient too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So absolutely amazing; the crew did a great job installing and works magical

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Nice and quite

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great nice and quite no complaints have only had less then a month

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the washer is excellent and the installation went without a hitch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Not most expensive but not cheapest! Has all the bells and whistles though. Love it and The LG app great too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my machine I purchased it for my wife but I did not like the people that suppose to hook it up they were not prepared and I really didn’t appreciate that

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shipping bolts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery crew did a good job. Sadly they didn’t remove the shipping bolts on the back of the washer. The first load bounced all over the place. Luckily our neighbor figured out what was wrong. Now all is well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice washer, great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a nice washer, easy to use, does it’s job well. In addition to this, looks great. I’d like to thank Best Buy Macedonia crew, especially Marissa, for providing exceptional customer service, which was above a beyond my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice LG washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a big LG fan. The new speed wash thing is awesome compared to the older model we had. Halves our time to clean clothes. And the added WiFi alerts me when the load is done which is nice cuz I would forget a lot. Definitely would purchase again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    LG - 4.5 Cu. Ft. High-Efficiency stackable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all of the washing feature choices, especially the sanitizing feature. I do not like the bending . I would recomend this item for the younger generation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best choice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app option is AMAZING - I love how it shows the time left and when a load of laundry is done so the washer doesn’t sit closed and retain water. Highly recommend the gsbtp! They answer questions and appointments are easy to get. Tons of support !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great my only issue the machine only came with a basic manual they give you a web sight to go to and that wasn't much help. Looking to see what all the settings were. The best part we went to lowes and were told 3 weeks for same washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer easy to handle and save good enery

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great so far. seems quiet and doesn't shake so I'm happy so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best washing machine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love LG! So far of all my year I never had any trouble with LG washers or dryer. They last for years for me. I will continue to use LG because like there name says Life is Good. And when I use this washer Life is Good!!! And I mean that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase, it works excellent, spinning cycle works great which helps when using the dryer, less time in drying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    David Wilson and Brian great help!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had flooding in basement after install of washing machine. David Wilson and Brian tech came and did re-install. Found other issues he fixed from the first install.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there, Vicky. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony LG

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised and the unit is beautiful! I definitely recommend.

    I would recommend this to a friend