Customer Ratings & Reviews
- Model:
- WM4000HBA
- SKU:
- 6419620
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
Highly recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my purchase, it works excellent, spinning cycle works great which helps when using the dryer, less time in drying.
I would recommend this to a friendSo far, so very good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's still only a few loads in, but so far, so good--it's a significant advance in washer technology from its predecessor, but with the assistance of the well-written owner's manual, it's doing all the things correctly and efficiently.
I would recommend this to a friendGreat item, works perfectly. Very quiet.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG has never failed me. Two TVs, two phones, now washer and dryer. All great.
I would recommend this to a friendOverall good, some minor annoying issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good experience, kept tripping the AFCI breaker in our new home and we had to change to change to a regular breaker. Also it seems to have a super high-pitched noise during some cycles, but washing capabilities and wifi connectivity are great.
I would recommend this to a friendgreat washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great washer because it doesn't twist the clothes up like top loaders without an agitator.
I would recommend this to a friend- Pros mentioned:Noise level
Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet. Cleans well and quietly. Dries well and quietly.
I would recommend this to a friend Great washer for a nice price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer I am able to wash loads faster and the spin cycle is amazingly quiet. The loudest I have heard the washer be is the water being sprayed during the Turbo Wash. LG's app that allows you to download cycles like gym clothes and denim is a great added feature.
I would recommend this to a friendWasher!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!!! Very happy with the decision of buying it.
I would recommend this to a friendGood product LG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. I replaced my LG washer with this one and is working great with features that are handy
I would recommend this to a friendLG Dynamic Duo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet operating machines. Love the many wash cycles. These new machines have many options and bells & whistles, can be a little overwhelmed.
I would recommend this to a friendShipping bolts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery crew did a good job. Sadly they didn’t remove the shipping bolts on the back of the washer. The first load bounced all over the place. Luckily our neighbor figured out what was wrong. Now all is well.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect washer to match the dryer set of this combination. Holds one load of 3 people’s laundry.
I would recommend this to a friendBeautiful machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.100% happy about this machine its Very Good brunch and good quality!!!!
I would recommend this to a friendHorrible Customer Servoce
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the unit seems to be fine, only weeks later, I am disgusted by Customer Service. Not ONLY was I told to go to different stores during pickup- hours away, I wasn’t given information. The agent sent me ORIGINAL RECEIPT to the WRONG email address. Then said they can’t send me another receipt. Due to their ERROR! So, I’m absolutely appalled at the horrible CS I have received from day one. Now it’s weeks later and they still have horrible CS. Lied to about warranty, paid extra, can’t login to MY account I’ve had for a decade, their fault. I mean, the list goes on and on. If I were to actually win something, it would make this experience worth it. lol. Otherwise, I am EXTREMELY UNSATISFIED. I have sent formal complaints, but apparently they don’t do anything and aren’t even logged. So, yeah. There’s that.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Katvl. Thank you for sharing your experience with us regarding your LG WM4000HWA washer. We understand your inquiry and that you've encountered some challenges with customer service, particularly concerning your purchase details and account. Your feedback is important, and we'd like to assist you further.
Since your feedback primarily concerns issues related to your purchase experience, including receipt and warranty information, and challenges with your Best Buy account, we recommend reaching out directly to Best Buy's customer service. They are best equipped to handle inquiries related to their store operations, purchase records, and account management.
https://www.bestbuy.com/site/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/6419621.p?skuId=6419621
Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions if you have any questions specifically about the functionality or features of your LG WM4000HWA washer. We appreciate your patience. —Renzo
Best Buy Products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with purchase. We have always had good luck with the LG brand of appliances. We like shopping at Best Buy.
I would recommend this to a friendDavid Wilson and Brian great help!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had flooding in basement after install of washing machine. David Wilson and Brian tech came and did re-install. Found other issues he fixed from the first install.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Vicky. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony
Excellent washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second LG washer. Again excellent quality and features. We have been using it for about 3 months without any issues. The wi-fi feature is great.
I would recommend this to a friendNice washer, great service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice washer, easy to use, does it’s job well. In addition to this, looks great. I’d like to thank Best Buy Macedonia crew, especially Marissa, for providing exceptional customer service, which was above a beyond my expectations.
I would recommend this to a friendGreat washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me a while to figure out all the cycles and how they handle different items, but now I'm very pleased with how my wash is handled and cleaned.
I would recommend this to a friendWasher and dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not be happier with my washer and dryer. They function perfectly and the delivery and install went perfectly. Highly recommend.
I would recommend this to a friend