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Customer Ratings & Reviews

Your price for this item is $849.99
The comparable value price is $1,299.99

Customer reviews

Rating 4.7 out of 5 stars with 2966 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 2,966 reviews
  • Rated 5 out of 5 stars

    Beautiful color.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great capacity. Beautiful color. Easy to use, Love the steam accessory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice LG washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a big LG fan. The new speed wash thing is awesome compared to the older model we had. Halves our time to clean clothes. And the added WiFi alerts me when the load is done which is nice cuz I would forget a lot. Definitely would purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uses much less water than my old machine. Clothes come out very clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best choice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app option is AMAZING - I love how it shows the time left and when a load of laundry is done so the washer doesn’t sit closed and retain water. Highly recommend the gsbtp! They answer questions and appointments are easy to get. Tons of support !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Complaints

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this washer and I love it. The guys who delivered were nice and very considerate. No complaints here.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Leaking water after 3 months of moderate use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after 15 years with no issues with my Samsung set, I decided it is time to refresh my laundry appliances and selected this LG set based on the 4.5 reviews at the time. Don't be foolled by the reviews, it was a mistake getting this LG set. The system is less than 4 months old and I am already having issues with both the washer and the dryer. The washer offers quite a few cycles but we mostly use the normal cycle for regular and the white cycle for the cotton products and towel. The system is less than 4 months old and we noticed water under the washer. It was a mistake getting LG household products,

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Zack. Thank you for sharing your feedback on the LG Washer (WM4000HWA) model. We understand your concern about experiencing issues with a new appliance, especially when you're expecting reliable performance. We strive to provide high-quality products that exceed our customer's needs and expectations. To address the water under the washer, here are a few troubleshooting steps. Check the hoses. Make sure both the inlet and drain hoses are securely connected and free from leaks. Examine the door seal: If there’s any debris or buildup, it could cause water to escape during a wash cycle.
      Inspect the drainage system. Ensure the washer is properly draining by checking the drain filter for clogs. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448.
      If the issue persists, please send us a private message on social media @LGUSSupport. We will be happy to assist you further and find the best solution for your washer. We appreciate your patience and are here to help improve your experience. ^Juvy LG

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best washer ever!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very very quiet!! And u can customize the sound for when ita done washing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value with plenty features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this machine has been excellent. The app works super well also. I will say that it's a little sensitive with light loads at becoming unbalanced. Other than that, it's great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as adverised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. I've only had the machine for a month by Best Buy has been hounding me to review it. I cannot give an honest opinion as it has been a short duration of use but so far I am satisfied. Best Buy, knock off the relentless emails demanding reviews of the products. I may buy more products if you would relax these nonsense business practices.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken glass door.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had WM3900HWA and only lasted 15 months. Interior glass door shattered while running at normal mode and it was light load. With warranty expired, I have no luck but to buy new one. Will not buy LG product again . Never heard of glass door broken in pieces from normal use.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is amazing! It cleans everything so well! Plus, it is so quiet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for us

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the right size for our location. Like the style and functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best washing machine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love LG! So far of all my year I never had any trouble with LG washers or dryer. They last for years for me. I will continue to use LG because like there name says Life is Good. And when I use this washer Life is Good!!! And I mean that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washes great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer!!! It was a great upgrade at a very reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a washer/dryer set and could not be happier! They run great, are super easy to use, have many different options and features, and are surprisingly quiet. Great quality, especially for the reasonable price! I highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and very nice looking machine and its fast wash is the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I needed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new washing since our old one died so bought this one and its so great. Washes the clothes very well and love the integration with the app. Very easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its pretty awesome so far . The app works and its pretty efficient too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Positive about purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase, Installation, old unit hall away and all operating perfectly; very satisfied customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase experience for clothes washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have very pleasant experience on my purchase dealing with your sales person Gary. Very smooth transaction

    I would recommend this to a friend