Customer Ratings & Reviews

it is very good quick wash washer machine.it is 15 minutes and water turbo wash

So far so good, cleans well...quiet, quite a few features, good warranty

Best one ive ever owned. Working great no issues. Besides lg not supporting thin q app any more . On-line features still wort thogh

This is a great washing machine. It has all features that anyone would need to wash their clothes. It is super quiet and it balances the clothes automatically before it starts washing. Would highly recommend.

I’m my opinion . And my try with this machine , don’t like because the The softness place ., is not working well ..and every cicle time is to much time for complete. I think is increasing energy bill .

Our second attempt to purchase this outstanding product. The one delivered a month ago was dented, so we refused delivery. Got the replacement today and by golly it was dented too, same side and same panel. Apparently Best Buy only deliver them this way.

My previous lg was the same size as this midel and a tank. It could wash anything and spin it with no problem. This washer cant handle the larger loads. It washes them fine, but the same bedding i used in my last washer will just error out in the spin cycle. My last washer had zero issue. This one contantly tries to start and stop spinning - their trubalance technology. It’s pitiful. It also feels more cheeply assembled yet costs more. My last one had steel hindges - these are plastic. Unfortunatly, lg is like everyone else. Build it cheaper and charge more. Ill try speed queen next.

Overall good experience, kept tripping the AFCI breaker in our new home and we had to change to change to a regular breaker. Also it seems to have a super high-pitched noise during some cycles, but washing capabilities and wifi connectivity are great.

I've only used it a couple of times so far, and it's fine. Had no idea it played music at the end of a cycle, which is a nice, if not odd touch.

Good washing machine and installation. Workers were knowledgeable and courteous.

It is working, cleaning and no issues observed since purchase.

So far, so good. Love the smart features, stainless black steel look, and quick washing time.

My new washer is AMAZING it is compact & fits perfect in the area I needed it. I love it. Wash’s very well with a lot of different cycles two thumbs up

What a wonderful product last when I had last 20+ years

Very happy with this purchase. Haven’t been able to try all the bells and whistles this comes with as far as washing features, but overall very satisfied with purchase and cleaning features. Love the steam cycle option as well. Also, saves on electricity.

I have had the washing machine for over three months and it has been amazing. The clothes are super clean. The machine uses less water. I would highly recommend it.

Quiet. Cleans well and quietly. Dries well and quietly.

So far this machine has been excellent. The app works super well also. I will say that it's a little sensitive with light loads at becoming unbalanced. Other than that, it's great.

This is the perfect washer. Great quality you can count on. The washer and dryer set is a fine piece of working art. Love these

I bought this in addition to the matching dryer as part of a Black Friday deal. I was extremely disappointed to find that no matter what I did, the clothes came out extremely wrinkled, even on the lowest spin speed. It came down to the machine being extremely high efficiency, resulting in a high spin speed (to get as much moisture out as possible). The high spin speed absolutely pressed all clothes completely flat against the inside of the drum. They were packed so tightly that you could see small indentations on the clothes from the small holes/screws on the inside of the drum. Ironing, steaming, and just about everything I could find to get the wrinkles out didn't work. Even on thick denim. Eventually I had to return the washer, which ended up being a completely different nightmare as Best Buy's customer service was awful. I got the return set up entirely fine, but the person I spoke to in order to set up the refund lied directly to my face about about how I would receive a refund on everything. Apparently they will only refund you on the unit itself, NOT the hookup cables/water lines that you have to buy separately. I understand that the original installation fee cannot be refunded, but what am I supposed to do with just hookup water lines for a machine that was returned? The crew that picked it up took the dryer electrical cable (also a separate purchase) with them when they picked it up, but I was not refunded. So that was essentially stolen from me. Lastly, there was a $150 promotional gift card that came with the units. I returned the gift card when the units were returned, but the $150 was deducted from my refund. After talking to four different customer service agents over the course of three weeks, they have still not refunded this amount or anything else, despite saying that they would. So ultimately, I lost about $400 out of pocket on the return of this item. Do yourself a favor and buy a different washing machine. And buy it from a different retailer -- at least that way if you need to return it, you won't have items stolen from you and you'll likely get a mostly full refund.