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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3053 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 3,053 reviews
  • Rated 4 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The servicemen who helped install this machine were helpful and were quick to identify issues with our gauges and piping. They seemed genuinely concerned with our demands

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken glass door.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had WM3900HWA and only lasted 15 months. Interior glass door shattered while running at normal mode and it was light load. With warranty expired, I have no luck but to buy new one. Will not buy LG product again . Never heard of glass door broken in pieces from normal use.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its pretty awesome so far . The app works and its pretty efficient too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so very good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's still only a few loads in, but so far, so good--it's a significant advance in washer technology from its predecessor, but with the assistance of the well-written owner's manual, it's doing all the things correctly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a great washer, i feel it cleans better that the other one I had. I highly recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Nice and quite

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great nice and quite no complaints have only had less then a month

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Point of view

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the dryer. I would really like for it to be hotter and the door slams.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, SharonT. Thank you for sharing your experience with us. We understand your inquiry regarding the temperature settings and door mechanism of your LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Your feedback is important, and we would like to ensure your unit is operating optimally and meeting your expectations. We are here to help you with the features and performance of your appliance.
      https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-black-steel/J7G564PZ34
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo LG

  • Rated 5 out of 5 stars

    Great product would recommend .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would recommend . The WiFi connect features are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice LG washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a big LG fan. The new speed wash thing is awesome compared to the older model we had. Halves our time to clean clothes. And the added WiFi alerts me when the load is done which is nice cuz I would forget a lot. Definitely would purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the best washer I ever own! The 4.5 Cu Ft. is best fit for my family of 4. Also, the overall dimension was very efficient design for our space. LG engineers did a great job on this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best choice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app option is AMAZING - I love how it shows the time left and when a load of laundry is done so the washer doesn’t sit closed and retain water. Highly recommend the gsbtp! They answer questions and appointments are easy to get. Tons of support !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am really liking my new washer. No problems. Easy to use. Wash cycles much shorter than my old washer. I’ve had the washer for about 1-1/2 months.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great so far. seems quiet and doesn't shake so I'm happy so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Next generation washer with similar functions to what we had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best washing machine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love LG! So far of all my year I never had any trouble with LG washers or dryer. They last for years for me. I will continue to use LG because like there name says Life is Good. And when I use this washer Life is Good!!! And I mean that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great my only issue the machine only came with a basic manual they give you a web sight to go to and that wasn't much help. Looking to see what all the settings were. The best part we went to lowes and were told 3 weeks for same washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer and dryer setup I have it in the stacked position and it doesn’t shake or anything I’d recommend anytime

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a washer/dryer set and could not be happier! They run great, are super easy to use, have many different options and features, and are surprisingly quiet. Great quality, especially for the reasonable price! I highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG ThinQ washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, though the controls are a bit confusing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG over Samsung

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We previously bought a samsung but the delivery from samsung was horrible. Switched to LG from best buy and it was amazing delivery and hook up.

    I would recommend this to a friend