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Customer reviews

Rating 4.7 out of 5 stars with 3014 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 3,014 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, great machine with wonderful features. Easy to use and works wonderfully with the app!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did an excellent job delivering and installing the new LG machines.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, delivery guys were jerks. Salesman very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far So Good. Many different cycles. Turbo Wash is great. Very nice appearance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase followed up by excellent install team. Very pleased with purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This front-load washer has performed perfectly since we received it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LGwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG washer is extremely versatile. It has met all of of expectations and then some.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and is quieter than our last one. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy cleaner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality washing. Many options for cleaning, steam, auto sensing of load size. WiFi connected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice machine but loud when water fills

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice machine, but very loud when the water turns on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy washing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    washer & dryer units are working perfectly! great combo!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not So Smart Think Q

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Claimed a smart washer is just a gimmick for sale pitch or simply stupid. To get the energy star status, the wash water level does not reach the tube and the circulating pump stops after about 1/4 of wash time, not total time. On the sanitize cycle, the circulate pump stop pumping for the last 50 minutes or more of the wash time (1:50 total time left). When the circulate pump is ON, it squirts the soapy water for merely a second on cloths near the door. Resulting the soapy water does not get on the cloths. That's why most washers on the market have option of 2 or more extra rinse cycles to rinse to soap. The old 3.7 CF machine performs better. It's too early to rate the quality of the washer. 3 stars rating is based on the experience with the previous 2 LG washers. I rarely write a review and never rush to write a review after purchase like this item.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey, How's it going? Thank you for letting us know. Your feedback helps us do better. Here at LG, we pride ourselves on our product quality, but we understand that sometimes things don't always go as planned. If you ever need assistance with anything please do not hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport. Thank You! `Jai. LG

  • Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Goes perfectly with my LG TV. Love the steam function

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large capacity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a large family and this makes doing laundry so much easier. This is a great product

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    BEWARE!!! AWFUL INSTALLATION

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy installed this machine in May, broke one of my valves in the process of disconnecting my old machine. I had to get a plumber to replace it. Worse yet, the Best Buy installer mixed up the hoses, and switched cold for hot, which shrunk all my kids clothes and felted my favorite woolens. I filed a claim, and months later hear back it's denied because they "never installed my machine, only dropped it off"-- a blatant lie. I filed another claim, and now it's almost 3 months later and it's still unresolved. I'm so regretting purchasing from here instead of my reliable local appliance store. Still hoping this will be resolved, or I won't trust this place again.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG

  • Rated 4 out of 5 stars

    Pretty good machine from LG

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really liked the color and finish. The brass knob accent elevated the look giving it a transitional vibe. Got no complaints about the machine..just works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Product at a nice price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Great price. Very happy with this washing machine and the delivery time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it from the outlet; great condition and works like a charm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer………………………………great delivery. No issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice for the price. Works well and Lg app is interesting. It’s great to be able to remote start washer/dryer so it’s ready when you come home.

    I would recommend this to a friend
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