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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3053 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 3,053 reviews
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    BEWARE!!! AWFUL INSTALLATION

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy installed this machine in May, broke one of my valves in the process of disconnecting my old machine. I had to get a plumber to replace it. Worse yet, the Best Buy installer mixed up the hoses, and switched cold for hot, which shrunk all my kids clothes and felted my favorite woolens. I filed a claim, and months later hear back it's denied because they "never installed my machine, only dropped it off"-- a blatant lie. I filed another claim, and now it's almost 3 months later and it's still unresolved. I'm so regretting purchasing from here instead of my reliable local appliance store. Still hoping this will be resolved, or I won't trust this place again.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG

  • Rated 5 out of 5 stars

    LG washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and is quieter than our last one. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Goes perfectly with my LG TV. Love the steam function

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice for the price. Works well and Lg app is interesting. It’s great to be able to remote start washer/dryer so it’s ready when you come home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy washing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    washer & dryer units are working perfectly! great combo!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it from the outlet; great condition and works like a charm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine! Looks good and functional. Saves space by stacking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lg modelwm4000hb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lg front load washer is just what i wanted even better than my 2009 washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steam a plus feature

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. Helpful and knowledgeable sales and install team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From removal to installation and now use of the washer & dryer. All excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer………………………………great delivery. No issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this on a offer for 2 years for pay with credit on Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice machine but loud when water fills

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice machine, but very loud when the water turns on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG is the one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so great. My wife uses the speed wash daily. Knocks the job time in half

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it! i love LG products. Steam function is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's done a great job keeping up with the laundry of a house of 5 people and 2 dogs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, great pricing, lots of functions. perfect size for a small laundry closet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great brand works awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than Whirlpool, better brand, less problems and big difference in clothes..

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not So Smart Think Q

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Claimed a smart washer is just a gimmick for sale pitch or simply stupid. To get the energy star status, the wash water level does not reach the tube and the circulating pump stops after about 1/4 of wash time, not total time. On the sanitize cycle, the circulate pump stop pumping for the last 50 minutes or more of the wash time (1:50 total time left). When the circulate pump is ON, it squirts the soapy water for merely a second on cloths near the door. Resulting the soapy water does not get on the cloths. That's why most washers on the market have option of 2 or more extra rinse cycles to rinse to soap. The old 3.7 CF machine performs better. It's too early to rate the quality of the washer. 3 stars rating is based on the experience with the previous 2 LG washers. I rarely write a review and never rush to write a review after purchase like this item.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey, How's it going? Thank you for letting us know. Your feedback helps us do better. Here at LG, we pride ourselves on our product quality, but we understand that sometimes things don't always go as planned. If you ever need assistance with anything please do not hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport. Thank You! `Jai. LG

  • Rated 5 out of 5 stars

    Front Load Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good customer service. Price was fair. Setup and take away of old washer was professional.

    I would recommend this to a friend