Customer Ratings & Reviews
- Model:
- WM4000HWA
- SKU:
- 11403666
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit leaks water in the front and makes a knocking noise
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, thank you for making time to review this product. It is unfortunate to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. Please reach out to our support team on Facebook and X @LGUSSupport and include your Phone number associated with your account, and complete name. To speak with an agent via phone, you can call (800) 243-0000. Our dedicated team will be more than happy to provide you with the necessary support and explore potential solutions. We appreciate your understanding and we look forward to resolving this matter for you.
Anjelina
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got washer on June 4 th Has been Brocken less than one month! I called to Geek squad for my dryer to repair, but they scheduled 11 days later. Very Disappointed! Low quality washer!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Don’t buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Drain pipe damaged after 1 use. Best Buy please replace
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the inconvenience you have experienced with your LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
I don't like the washing machine.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buenas noches ,this washing machine leaves my clothes as old and very wrinkled.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi. Luisa. Thank you for reaching out to us regarding your LG Washer (WM4000HWA) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We strive to provide high-quality products exceeding our customers' needs and expectations. Clothing items becoming wrinkled or tangled after the wash cycle can be caused by a large load size, cycle settings, or improper loading. For help, visit this link: https://www.lg.com/us/support/help-library/lg-washer-why-are-my-clothes-wrinkling-or-tangling--20150720870979. If you need further assistance, please send us a private message on social media @LGUSSupport. We appreciate your patience and look forward to helping you. ^Juvy
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible will never purchase a LG gas dryer again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marquita. It seems that our product, the LG Washer (WM4000HBA) model, did not meet your overall needs. We strive to provide exceptional service and would like to address any concerns you may have. If you have any specific concerns about your unit, please reach out to us on social media @LGUSSupport so we can help you further. We're here to help you every step of the way. ^Juvy
Poor customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 days and 36 hours to install. No response from BestBuy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG High Efficiency Stackable Smart Front Load Washer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.service,best buy ,delivery .....Absolute disaster. Never again. Item is good if it makes to you...
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi, Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused.^Vanessa
NOT GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT GOOD, COMPLICATED. MAKES CLOTHES SO MUCH WRINKLE
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We’re so sorry that the product did not meet your overall needs. We work continuously to improve the quality of our products and services that drive customer satisfaction. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^James.
Washer Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still not working correctly and Best Buy have been one twice.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Trash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this machine terrible the engine making so much noise and it’s taking too long to wash the clothes
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Bad deliver and install LEAKED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst delivery and install experience I’ve ever had.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We apologize for any inconvenience. ^Vanessa
Dissappinting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You never deliver the goods!! And force us to be without appliances for weeks.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Noise level
LG washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this for a month now and I couldn't be happier. This thing runs so smooth and balanced and quiet. I have to think that as smooth as it runs it should last a long time.
I would recommend this to a friend - Pros mentioned:Noise level
Great LG Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy. Quiet operation, simple controls, and great washing. Even lets me know when cycle is complete.
I would recommend this to a friend Customizable Family Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been using the simpler tasks until I figure out all the instructions so have not put it thru its paces and have only done about four washes on the settings that were obvious. I have been using the 15 mins for light items. It depends on how dirty the load is, like oil or construction work the more minutes are needed. Have not worked out the steam part yet. Plenty of choices for customizing it how you want it to work, like two rinses. No clothes tangle to unwind like my old top loader. There is a manual to explain how to do all sorts. Solid machine. Cannot see thru door when working hence 4 stars.
I would recommend this to a friend- Pros mentioned:Capacity, Overall performance
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this few weeks ago, very happy with it. Excellent capacity, worts great!
I would recommend this to a friend Life’s good with an LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure with anything you buy there will be both good and bad experiences. I personally have not had a problem with LG products ever. My choice to go with LG front load washer was an easy decision although I did thorough research on all brands. I am over the moon happy with my LG washer
I would recommend this to a friend- Pros mentioned:Overall performance
Excellent washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer. Efficient and delivers what it claims.
I would recommend this to a friend - Pros mentioned:Noise level
Works in shop too!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Second purchased for husband's shop. Consistently reliable, very quiet.
I would recommend this to a friend Great Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with this Purchase! The unit is beautiful. Best purchase I have made for the new year
I would recommend this to a friend
