Customer Ratings & Reviews
- Model:
- WM4000HWA
- SKU:
- 11403666
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Pros mentioned:Ease of use
None
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only purchased at the end of November, but it is great so far. Very easy to use, cleans clothes well and takes less detergent.
I would recommend this to a friend - Pros mentioned:Ease of use
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use washer with convenient display. Love being able to connect to the LG app. Washes clothes effectively.
I would recommend this to a friend LG Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer does a great job with getting clothes clean. We've used the steam function several times
I would recommend this to a friend- Cons mentioned:Smell
Horrible and persistent chemical smell.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to get this, as I loved my previous LG Front Load Washer. Unfortunately, this one has a STRONG chemical odor. It smells like a combination of chlorine and solvent. I ran a Tub Clean cycle with a tub cleaner, no change. Followed the manufacturer's instructions for dealing with the smell, no change. I tried to wash a load of towels, and now the towels have such a strong chemical smell that we can't use them. Ran 10 hot washes, thinking that would get it out, and not only is the smell stronger, it has now spread throughout my home. I work from home, and am having problems with headaches and dizzy smells due to the odor. We've also had to stay in our guest room because the washer is close enough to the main bedroom that the bedroom is currently uninhabitable due to the fumes. No choice but to return it as soon as possible as it's literally making us sick. I reached out to LG, and was told this is just "new washer" smell, and that it will fade after a few washes. But that is not happening, and the smell seems to be getting worse, not better. I wish I had checked out a model on the sales floor prior to purchasing, as that would have immediately alerted me to this issue. It might be okay in a larger house where the laundry room is very far away from living room, bedroom, etc., or in a home with people who don't mind strong chemical smells. Best Buy did respond that we could exchange it within 15 days - glad they stand by their customer experience in this way.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you sharing your experience with us. We understand how concerning a strong odor from your LG Washer (WM4000HBA) model, especially when it affects your home environment. We strive to provide reliable, high-quality products and ensure a smooth experience. While new appliances can sometimes have residual odors from manufacturing, it should dissipate with proper ventilation and use. Since you’ve already run multiple washes and a Tub Clean cycle with no improvement, before returning the unit, we recommend unplugging the unit, leaving the door open for extended airflow, and wiping down the drum with a solution of equal parts water and vinegar. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757.
If the smell persists, we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Juvy
Loving my new washer!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer. This replaced a 30 yr old washer and the difference is night and day. i never realized that my clean clothes from the old tub washer smelled until I started washing in the new washer. Best Buy customer service and installation teams are top notch. We bought what we thought was side by side set but turned out to be stacked. Customer service refunded the wrong equipment, and our new units were in 2 days later.
I would recommend this to a friend- Pros mentioned:Overall performance
Happy !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with our LG washer & dryer. It has only been about 4 weeks but we are confident that they are great products.
I would recommend this to a friend - Pros mentioned:Ease of use
Amazing!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use & works great with big loads. I would definitely recommend the washer and dryer
I would recommend this to a friend - Pros mentioned:Capacity
Great size machine, large capacity but compact
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine so much. It cleans well and fast. Hold large capacity, king sized comforter and sheets. Wonderful!
I would recommend this to a friend - Pros mentioned:Noise level
Great washing machine!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This LG washing machine is wonderful! It is very quite and it doesn't "walk" like our last one did. Having all the different wash cycles is also great to have. So very happy with the purchase.
I would recommend this to a friend - Pros mentioned:Capacity
Great Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit has large capacity. Much bigger than our old unit.
I would recommend this to a friend - Pros mentioned:Ease of use
LG washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wash as well and it’s easy to use with many cleaning options. Also, it’s very quiet even on the highest spin option.
I would recommend this to a friend - Pros mentioned:Noise level
loving it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!!! Super silent.And i love the smell afterwards. And it does what it is supposed to do, wash clothes well.
I would recommend this to a friend - Pros mentioned:Noise level
Machine purrs and plays a tune when done.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am satisfied. It works quietly and very well. Takes out stains. Clothes clean and almost dry when done.
I would recommend this to a friend - Pros mentioned:CapacityCons mentioned:Price
Don’t buy, save yourself a headache!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer and dryer set were initially really great. Could fit a lot of stuff in them and seemed to wash well. However, within 2.5 years they have both had to be serviced and the washer ring has mold that just won’t go away. These weren’t cheap and of course everything is past the date for return/replace/repair. I’ve seen others who are selling them on FB marketplace bc of similar issues. Don’t buy!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you so much for making an effort to share your feedback regarding your experience with your LG Washer (WM4000HWA) model. We regret any inconvenience and frustration you have experienced with the need for service and the persistent mold issue in the washer ring. We understand the importance of having reliable appliances that meet your expectations. Please visit this link for tips and guidance related to the issue you've encountered: https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-tub-of-your-lg-washing-machine-CT10000010-20150635948425. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
- Pros mentioned:Noise level
Its super quiet. It replaced a 3 year old Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its super quiet. It replaced a 3 year old Samsung Washer. Dont ever get Samsung anything
I would recommend this to a friend - Pros mentioned:Noise level
Good good good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent I love this machine. Where is silence he working and he cleaned good.
I would recommend this to a friend - Pros mentioned:Noise level
Smooth and quiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a 10 year old Samsung front loader washer which shook a lot and noisy. This LG is much quieter and well balanced in spin cycle.
I would recommend this to a friend - Pros mentioned:Ease of use
Thank you
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price. Easy to use. Great home delivery team!
I would recommend this to a friend - Pros mentioned:Noise level
Front load washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer has different useful wash options. Very quiet operation. However controls are not easy to manipulate if change neded. Also, although the machine is dried after each wash it still acquired a musty odor.
I would recommend this to a friend Okay for now
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.performs well but clearly it is not as solid and won't last nearly as long as my Maytag that preceded it.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi Charles, we appreciate the honest feedback. Please be sure to perform the maintenance on your machine as often as recommended by your owner's manual to keep your washer's performance in top shape. Should you need help going forward, support is a few clicks away on Facebook or Twitter. Our handle for these platforms is @LGUSSupport. ^Chris