Customer Ratings & Reviews

We have now had this washer for approximately 2 to 3 months. We are very satisfied as we were with our previous LG washer. What we like about this one is that the spin cycle even on high does not move the washer all over the place. I even found the cat laying on top of the washer when it was going and he was not bothered at all. It does not have the same number settings as the previous LG. But it does seem to be more efficient.

Overall the washer is working really well. I like that I can add extra rinse and spin to things. I did have a problem just washing 2 older pillows. The spin would start and stop, guessing it could not stay in balance. Looking back on it I should have added a couple smaller blankets in with the pillows. Other than that, it has been washing everything just fine, and faster with less water than my old machine. I have not had a chance to use the steam setting yet so I cannot comment on that. I am glad that I purchased the stand/drawer pedestal l for the washer as it helps to have it a little higher. The only thing I don't like is that the door is tinted so dark that you cannot see inside as it is in use. I would prefer to have a clear door so I can see inside as things are being washed.

This washer is great! It has a large capacity and the clothes come out very clean. There are many settings to choose from and it is very easy to operate. I love that the app lets you know when the cycle is finished; our washer and dryer are on the third floor, so we don't always here the end of cycle melody (which is quite pleasant!). I was a little skeptical of getting a front loading washer, but so far I love it!

After our previous great experience with a LG washer (10 years) we decided to get a new one when we moved. We have not been disappointed at all. The feature set is something to behold ! Cycles seem to run faster than on the old washer and I find that I'm using less detergent as well. Having WiFi capability is just pure awesome. Plus the 10 year warranty on the Direct Drive made this a no brainer purchase.

I am really liking this new washer so far. I had my last set of LG washer & dryer for 20 years. This new set gets the clothes really clean and I like the new features helping to keep the sea from getting gross. As well as the antibacterial and allergen settings. These were a major selling feature for me.

Clothes get really clean. Able to hold King Size Bedding. Easy to use and runs quietly

First off this the best washer I have ever owned ! But having said that it is not perfect. I Have only had it hooked up for a week now but have run it through its paces. The main drawback for me was the drain tube comes out of the lower left side if your looking at the front of the machine, which made it not long enough for me to reach my drain without disconnecting the hose holding strap and that gave me a few more inches to reach the drain. It doesn't effect anything but I shouldn't have to do that. And this machine does not handle a King Size comforter as good as other reviewers say. It did wash it, but was whining lightly and straining a little. So I will continue to take the King Size comforter to the laundromat. On the plus side it does clean regular loads a lot better than my old Samsung. It is very quiet and very we'll balanced. The Steam cycle is more of a gimmick than anything but it does work kind of. All in all I am happy with it. I purchased the LG 3 year premium care plan because I really don't want any issues for about 4 years.

I found the washer was power efficient when running, much lower then our old washer. However when it is off it still draws 0.6Watts all the time. I thought the energy star requirement would have been the same for washers as products like TVs. LG and Samsung TV's have a off power usage of about 0.1 Watt as an example. I will say the matching dryer only uses 0.1Watt in standby. The good. The washer seems to really dry out cloth and the super high spin speed. The the cloth will dry in like 15 minutes only in the dryer, That feature is nice. The bad. The manual that comes with the unit does not explain many of the feature/settings and does not cover much at all and it poor written. I found I need to go to the web and find a manual that explained the feature and how to turn off and on features. As an example it was a bit hard to find that you need to hold the spin panel button down for at least 3 second to force the washer to do a spin cycle without doing a rinse too. There are other features not explain in the paper manual that comes with the unit that are only in the web manual.

Nice compact machine good capacity quiet easy to use

This LG washer replaced my previous LG front loader. I was going to go back to a top loader and different brand due to the smell these have. LG got so many high reviews I decided to stick with them and with a front loader. It was also the best match to my LG dryer. I love the ease of use. Let's hope the new model doesn't have the smell issues as the earlier models.

Just replaced our 20 year old LG front loader, which we also purchased from Best Buy, with another highly rated LG front loader. Installers were very knowledgeable and helpful. Very happy with it. Quiet, fast, and love the varied selection of features.

Efficient, silent, easy to use and adapt all my washing needs

I like a front load. When my washer died abs could not be repaired due to its age, I selected this LG washer. My wash is cleaner. At 4.5 cu ft the tank is large enough for 2 king sheets and a blanket. It has more features than I may ever use. It is quiet. I am very happy with this purchase. Plus the best buy installers were GREAT. They were fast and efficient. They gave me a lesson on how to use the machine.

Love this washer, washing clothes is quick and extremely easy to use. When linked to the LG app it makes for a better experience. Notifications are sent to my phone.

Very happy with purchace works very well and looks good

I highly recommend the LG Thin Q washing machine. It is quiet, quick and the clothes come out clean and ready to dry. The 4.5 capacity is fine. If you have a large family, then get the 5.0 size.

Very nice quiet washer. Large capacity and great performance

I love this washer! It's quiet and has many different cycles that you can use. Additionally you can download some cycles and use them from the app. It has a very nice design.

We purchased the LG 4000 washer and gas dryer, along with the Sidekick for under the washer and pedestal drawer for under the dryer, replacing a mid-2000s pair when the dryer went kaput. I feel like we have a mini-laundromat now! I've used most of the pre-set washer settings including Allergienne for a comforter after a camping trip, which automatically adds the steam function, and am very happy so far. It's also easy to change the defaults such as increasing/decreasing water temp. Both powder and liquid detergent have rinsed well, though I always add at least one rinse due to hard water. The turbo feature does help to remove stains at least for me. I guess a con for some may be the noise level during during higher spins but it doesn't bother me. I haven't set up wifi. This is the best washer I've owned! We went to Pacific Sales in Torrance CA, where invaluable Erika helped us out with this and other purchases during this pandemic. She also set up the Best Buy-contracted installers who were great! They did a good job leveling on top of a Sidekick - no unbalanced loads so far. Highly recommend.

Extremely quiet. Large capacity, spins the laundry really dry on all but gentle cycle.