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Customer reviews

Rating 4.7 out of 5 stars with 3014 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 3,014 reviews
  • Rated 5 out of 5 stars

    Power of Steam!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far. I’ve only used steam cycle because hate to use stain remover. And for the most, does a decent job. Much better than old washer.

    I would recommend this to a friend
  • Pros mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    LG 4.5 Cu. Ft. HE Smart Front Load Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had BB deliver and set-up. Delivery people were great, efficient and made sure the washer was properly set up including a successful 1st trial wash. I've tried several of the different kinds of cycles, all of which worked great. There is a slight learning curve (so many choices!). The final spin makes the wash load feel almost dry before using the dryer for a much shorter time than with my previous washer. I'm very happy with my purchase and look forward to many years of use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly good, but there are downsides

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer's roomy and easy to load. The controls are clear and I have no complaints about the wash quality. But the machine's noisier than I expected, and the condensation on the door and seal after a load is complete concerns me. I wipe it down (never had to do that with my old top-loader) and leave the door open for a while – which is less than convenient.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for sharing your product experience feedback. We will share this with our research and development teams. ^Jennifer LG

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Smooth cycles

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and quiet. Plenty of functions to choose from for maximum efficiency.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    BEST WASHER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this washing machine, it is the perfect size, so quite, and works amazing!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Already damaged

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    STAY AWAY! Less than 6 months in and there is already damage to the door gasket. LG refuses to repair under warranty. We are not washing knives, or dragging razor blades out with the clothes, and yet we are now left with a leaking, broken washer that cost $800 and will now cost another $200+ to fix. I've had front load washers before and have never had this happen. Absolute garbage.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for taking the time to review the LG Washer (WM4000HBA) model. We're sorry to hear about the damage to your washer and the difficulty you faced in getting it repaired under warranty. We aim to offer long-lasting, top-notch products that meet our customer's needs. We want to investigate this issue more to ensure it's sorted out well. Please reach out to us on social media @LGUSSupport. ^Juvy LG

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Awesome cleaning power

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete through cleaning, pleasant sound to alert end of cycles.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    4.5 Cu Ft LG Front Load Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our new LG washer. Its performance is amazing. Lots of options and every option has done a good job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke @ 18 Months, Repair Costs More Than New One!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I learned a lot. Just replace seals & bearing, YT vids say. No, LG took care of that: the part that corrodes and breaks, every time, is the aluminum spinner aka spider. Before this model it could be replaced, but now it cannot, the outer drum is cemented instead of bolted. To fix, replace the assembly: $679+shp+tax parts alone! It lasted only 18 months…this is Anti-American!!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Thank you for sharing your experience and the lessons you have learned. It is disappointing to hear that you had to replace seals and bearings only to discover a more significant issue with the aluminum spinner. We understand your frustration with the design change that makes it difficult to replace the part, leading to a costly replacement of the entire assembly. We apologize for any inconvenience this has caused you. Your feedback is valuable, and we will ensure it is passed on to the relevant teams for improvement. We appreciate your patience and understanding in this situation. Thank you for expressing your concerns, and we are sorry for the anti-American sentiment you feel regarding this issue. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    No-brainer upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whisper quiet, enormous capacity, super low energy use, and of course, really good at washing clothes. A huge upgrade over our old top-loader.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    But far the best for its price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had for about a year now and I recommend this washer

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    I have never seen(heard?) a quieter washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has beat every expectation. I picked this model based off Consumer Reports, high rated for our use. We have two large shedding dogs, and I'm outdoors a lot so lots of muddy clothes. Eats through everything silently and then politely chimes that it's ready for more. Haven't used the WiFi or smart learning much, yet- but I'm sure those features are on par with the physical labor this unit outputs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Works beautifully!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet, easy to use and washes two loads in the same time are old washer could wash one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer! Cleans better and faster than my previous LG. Bet Buys price was the best. Set-up was very goog.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer made some horrible noises at first but after 2 washes, everything is operating as it should. Cleans my clothes well and I only use the speed wash setting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better Deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal, went to Lowe’s as my buddy suggested to get an open box one. Found one there for a good price but they wanted me to pay to delivery, set up, and pick up! Went by Best Buy just to look and the price matched it for me with free delivery!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just recently purchased. Very efficient and very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washes well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well they came dropped it off and installed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Washer I’ve Ever Had

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how clean my clothes are and the cute little tune when it’s finished washing. I love all the options this washer has like choosing spin speed for example. I do wish that it has a light inside the washer though To sum it all up would be the great cleaning for anything I want to wash.

    I would recommend this to a friend
  • Pros mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    LG - 4.5 cu ft. HE washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it about 6 weeks but so far it's working well. It has a large capacity. The spin cycle is great and gets most of the water out. Clothes actually get stuck to the drum because it spins so well. It's nice that it can tell you when it's done so wet clothes don't sit because you forgot them.

    I would recommend this to a friend
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