Customer Ratings & Reviews

I changed from top loader to front loader, that’s a huge shift for me. This one has lots of room so reduced my no.of cycles. AI sensing technology decides how much time required for each load. Impressed with this piece of machine… Happy with my purchase and will choose LG for other home goods in future!!!

Note: I would give this 4 1/2 stars because of the noise issue (see below for details) I've switched from a top-loading to a front-loading washer and I'm very satisfied. The washing times are much lower, the clothes come out cleaner, and the water usage is less. We used to have a problem with soap staying on dark knitted clothes, requiring an extra rinse and that is no longer a problem. The washer was very easy to figure out, even the WiFi setup. I had thought WiFi would be a wasted feature but it turns out that I like it since you can check how much time is left on a load and it notifies when the load is done. There are plenty of options for different types of loads and for customizations. My only criticism is that the washer makes a low frequency humming sound that is not pleasant during some of the cycle. It's not very loud, though, so if your laundry room is away from the living area of your house, you probably won't hear it. Shutting the door helps too.

Not impressed with so-called high efficiency technology. I have had this machine for over a year. I had no desire to have a 'smart' machine so never hooked up the wireless. The washer itself does not work as well as the 15 year old LG it replaced. It does not have a hand wash cycle, but does include the ability to wash without spinning, or to run a short rinse and spin cycle. It has a 'turbo' wash function, for which I cannot find a definition anywhere. The only thing I have noticed is that it shortens the cycle and the clothes don't seem to get as clean. It can be disabled for some cycles, but not for others. I have problems using powdered detergent as it doesn't dissolve well - even in warm water. There's just not enough water in the tub. There is also not enough to use it to soak clothing prior to washing - I now have to do that outside the washer. The wash cycle for delicate clothing is much rougher than before, so I cannot wash underwire bras or some sweaters and now have to do them by hand. I find that things do not smell clean unless I run a pre-wash, then multiple rinses are required to remove the detergent. I suspect I am using more water than before because of these additional cycles. The compartment for adding detergent and bleach/softener is poorly designed in my estimation. There is a piece that actually has to be removed to use powdered detergent, and the pre-wash section lets liquid detergent leak all over prior to starting the machine. It is not all washed away when the machine starts, either - I had to remove the compartment and clean the sticky soap residue both times I tried it. So I have gone to placing the detergent directly in the drum. The construction of the compartment also causes it to hold a lot of water, so I have to leave it open until it dries to prevent mold. The controls themselves, where selections are made for the wash cycle, also leave something to be desired. There is faint writing on the inside of the plastic, which is then backlit from inside, making it very difficult to read, especially as my basement is not well lit. It's good enough to not send back, but nothing to write home about. The instruction manual tells you to lie clothing flat in the drum and stack it. Since when is that needed?? In my prior machine I could just stuff it full and it worked. With the new one, if I fill it to capacity, or just wad clothes up and toss them in, nothing gets clean. I will likely look at other brands when it comes time for a new one if this one is not completely redesigned by then. So longer wash time, smaller (more) loads and not necessarily as clean when compared with the old one. I c

Easy install and is working well so far. No issues after a few days of use. Hopefully it will last a long time. Only problem was that it took over a month to have the item delivered. Wish it was readily available.

easy to use, great service Glory was the best, looking forward to next purchase

We love our new purchase! we bought it black and it looks very nice in our laundry room. The washer is very technological and our clothes always come out smalling fantastic. I love the fresh clothes feature.

I purchased the washer / dryer set with pedestals in November 2021. I never experienced any issues, and it is working well. I appreciate the savings on the dry cleaners' cost! I follow the maintenance recommendation, and wipe the excess water the drum after use

This LG model is very quiet and efficient. The cycles are much shorter as well so our washing time goes much faster.

Super efficient and does the work amazingly. You can barely hear it and I feel like my clothes is being washed 10 times better.

This washer made some horrible noises at first but after 2 washes, everything is operating as it should. Cleans my clothes well and I only use the speed wash setting.

Zero problems so far. Doesn’t make a peep. Clothes seem clean. Dispensers work well. Get a bottom for it to get some height, or mount it higher, as the dial is a little difficult to read from an angle. I unfortunately thought it would fit my old pedestal but it didn’t.

This is top notch. Open the door and all you see is stainless. Clothes come out very clean. It has all the options in you could possibly need. Great service at Best Buy, as they brought it out to the truck and put it in for me. Win/Win!

I love my new washer. I’m a gadget and technology freak and the new washer is so cool. It sends data about the wash load that it just completed to the dryer over our wifi so the dryer will know how much water is still in the cloths. It uses half the water per load of our old washer and this is important if you are on a private septic system because you don’t want to overload the system with water it cal lead to expensive failure. Anyway, this is super cool it also used about half the soap we used to put in our old washer and the clothes come out great

We are very happy with our new LG washer. Its performance is amazing. Lots of options and every option has done a good job.

The washer is fantastic! It automatically adjusts time depending on the load. I love it!

I used to have LG front load washing machine that was very reliable and easy to manage. Then I tried top load and was totally disappointed with the quality of washing. I decided to buy this model and I’m happy so far: quiet, washes really good, modern looking. Hope it will last long

Does a great job cleaning. Loads of features and quiet.

Happy with the product. Wanted to give a special shout out to Nicholas, Anthony, Will, and Christine from the Geek Squad. Their set up of the Washer, Dryer, and pedestals was to notch. They made it easy to use and care for.

Love my new washer! It's easy to use and very quiet. I love that I can monitor the finish times and use remote start via the app!

Very quiet machine. Gets everything clean while using a minimum amount of soap and water. The high-speed spin cycle does an excellent job getting the water out of the clothes. It takes less time to dry them.