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Customer reviews

Rating 4.7 out of 5 stars with 3051 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 3,051 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Very satisfied with new washer!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quiet machine with a huge tub. I am very satisfied with this purchase. Lots of buttons... YouTube to the rescue! The only surprise was that the machine runs a lot longer than our old machine. Try Speed Wash setting if you're in a hurry.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine works effortlessly. I am impressed with how quiet it runs. The controls are positive and easy to understand. The tub is larger than my old machine. This makes it a little more difficult to bend down and reach the back when unloading. I am 6’02” and shorter persons may not have this minor inconvenience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG is very much like the Sears Kenmore Elite that it replaced. The old washing machine served us well and I am hoping for a similar result from this new LG. My experience with Best Buy was very good from the initial purchase through the delivery process.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like this washer. Replaced an electrolux we had for 12 years. Large capacity.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    NICE BUT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gets only 3 stars because it is a replacement washer. My previous model stop working less than 5 years. WOW! With the price of these, they should at least last for 10 years. Although the motor has the warranty, with labor it was not worth repairing and we were told 5 plus months for parts. So that basically invalidates the warranty.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We read your feedback, and we apologize that the LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence did not meet your expectations and caused you inconvenience. Your feedback holds significant value for us as it aids in maintaining a fresh perspective that guides us toward enhancing our services and shaping future product developments. We'd also like to get a full view of your concern. To do so, please send us a private message on Facebook or Twitter using @LGUSSupport. It will be our pleasure to assist you. -Shae LG

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Giod washer machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer machine for a decent price. It is huge so it can fit a big load. I have a king size bed so I wash my heavy blanket and it fits. Many programs are available. Ot has an option where you can turn it on through wjfi or your phone but i didnt use that option yet so i don't know how it works.

    I would recommend this to a friend
  • Pros mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    A definite step up for washing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very nice washer, and goes well with the pedestal washer we got with it. Like any front loader, it's best to keep door open a little so the moisture doesn't create mildew and such. The download option is pretty cool, wish it allowed more than one at a time. The spin cycle is ridiculously fast. There was hardly a drop in the clothes.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 4 out of 5 stars

    A nice upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a previous version of this washer for over 10 years and we loved it. The newer model takes some getting used to but it cleans just the same. My only complaint is the door. It takes a little more effort to close it than previous versions and it feels awkward. I’m afraid that I am going to break it. Otherwise we love this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Plenty of space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer & dryer is outstanding especially for large items!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Safety Concern

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an LG Washing Machine Model# WM4000HWA on 11/29/24. On 1/7/25, the inner glass door on the unit spontaneously and completely shattered. The unit was not in use at the time when I heard a loud crashing sound and went to the unit and found broken glass on the floor and inside the machine. I immediately contacted LG Customer Service, and they refused to cover the damage under the manufacturer’s warranty and claimed it was our fault. LG claimed the damage was caused by how we used the machine, but for the 41 days we had the machine, it was probably used a dozen times with very typical clothing loads.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thanks for sharing your experience on the LG Washer (WM4000HWA) model. We understand how unsettling it must be to experience such an issue with your unit. We strive to provide durable, reliable, high-quality products and exceptional services to ensure a smooth experience. We recommend checking if any external factors (such as rough handling during delivery or installation) might have contributed to the issue. If the damage was purely spontaneous and not related to usage, we’d be more than happy to assist you further. Please send us a private message on social media @LGUSSupport, and our team will look into this matter and explore possible solutions. Your satisfaction is important to us, and we’re here to help. ^Juvy LG

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG best washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves and girls love it. There is so much difference between the Kenmore and the LG. It is so quiet you can hardly hear it run. The music it plays when it is done is a lot better than the beeper. It plays music just like our new LG Dishwasher. When our LG dryer quits we are going to by another LG dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Another impressive LG apppliance.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really impressed with this washer. Really does a load of laundry in 30min instead of my old LG that would take 1 hr for the same load. This washer is quite a bit quieter as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG work of art washer :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new LG washing machine. It is beautiful, as well as elegant looking with so many awesome features. You almost don't even want to use it because it is soooo pretty!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All the bells and whistles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In a span of 3 months I had a GE, a Samsung and this LG model. The GE didnt seem very solid and was hard to get the clothes out. The Samsung just didnt get the clothes clean... THIS LG is AWESOME. My clothes are coming out clean and well rinsed. Very solid machine, high quality

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although we've only used the washer 5 or 6 times so far, it works well and doesn''t make excessive noise. It also plays a nice little tune when the cycle is over. We haven't used any of the "smart" functions and probably won't since it seems unduly complicated for our needs. Otherwise it seems great!

    I would recommend this to a friend
  • Pros mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Excellent Washing Machine, well priced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes are brighter and cleaner. The detergent cup is very handy and makes pouring liquid detergent very simple while keeping the floor and machine clean. The machine is pretty quiet, however, you definitely hear the turbo mode. The towel and bedding modes work beautifully.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Replacement of old LG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just Like the Old One. BestBuy deliver on time, professional service personal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washer. Works well and spins clothes nearly dry

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wonderful machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and ease of using this washing machine. The different settings and the chimes when laundry is done. It also looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient washer; ease of use and satisfactory cleaning results

    I would recommend this to a friend