Customer Ratings & Reviews

They should include a map of the digital display in the user's manual. Our washer arrived with at least two pin holes in the drain hose. Not fun. We ended up using E6 glue to close up the holes. Calling customer service was a waste of time.

I am very satisfied. It’s a great product easy installation finished the best washing machine ever I am on.

This was a replacement LG for our old one - the bearings were shot. This is far superior - super quiet and it removes more water from the clothes than the older one did - less time in the drier!! Best Buy installers were efficient, COVID safe and timely.

Had it for a month now, and it works well. Gets the whites whiter than our last washer. Cycles are quick, too

Washer is quiet. Very effective cleaning. Only a few wash loads but happy with results. Very good on water usage. Had an agitator model before.

We bought this LG dryer to replace our prior one. This one is a smart appliance so it works through an app as well as Alexa. With all of the cycles it has online there really is a cycle for everything. It works faster than our old one and cleans very well. One drawback on this one is that you cannot program a favorite cycle. We used to have a special one for sensitive clothes. However there are a lot of programs and it seems to be covered (also have others like gym cloths and baby clothes) The other drawback is that if you want to start it remotely, you have to turn it on and hold a button for a remote start so if you don’t remember to do that, the smart app will not help you. Notifications on the app that the washer is done also very helpful.

10/10 I recommend works efficiently. Good for the price.

This machine works great and is extremely quiet even when it's on the high speed spin. I've had other front loaders that were super noisy. Love this one.

Everything went very smoothly; from ordering online, scheduling delivery, to delivery and installation there were no issues. We had a similar model that was 13 years old. Very happy so far with this purchase. We have used it for about a month now.

The washer is very straight forward and easy to use. I love the metallic color since it looks like a dark stainless steel.

Wonderful and easy to use i love the app features for when i have a busy schedule would definitely recommend to friends and family.

The machine is great, and I would have given it 5 stars except that the Wi-Fi connection does not work properly. I have called LG several times, and the only way to get it to connect is to unplug the machine, plug it back in, sign out of then back into the ThinQ app. Deleting and reinstalling the ThinQ app does nothing. I also have the matching dryer and the Wi-Fi connection with that machine works perfectly. Apparently other customers have similar problems with the Wi-Fi connection on this washer model.

Ive had this washing machine for a few weeks and it is very fast and quiet. Gets almost all the water out of the clothes so it saves energy on drying.

Needed a new washing since our old one died so bought this one and its so great. Washes the clothes very well and love the integration with the app. Very easy to use.

This washer seems to clean clothes well. The process is quiet and there are many cleaning cycles to choose from. The ThinQ option is nice, though it's most usable features are the notifications when the cycle is done and when the tub needs to be cleaned. I don't know how this compares to other machines, but for the price, it seemed worth it.

The woman at Best Buy was very helpful and pleasant. The two men tge delivered and installed the machine were also very helpful and friendly

I love my new washing machine. It fits perfectly on my old pedestal which was important to me. Saved a few dollars! Wash cycles are all similar to my old LG from 12 years ago but it is much quieter.

I've had my washer for a month and love that it runs quiet. Also, my laundry comes out clean, so I don't have any complains.

Amazing! I have used lg washer and dryer 4 the past twenty two years… but.. this twenty five Model, steam cleaner and whites.wow.

Love it. Obviously when you get a new washing machine appliance, you get addicted to washing clothes for at least a month! It’s a great machine, so far so good. No complaints. Definitely get the warranty kits in case.