Customer Ratings & Reviews

Happy Happy Happy - three words that describe my wife after we got this installed - replaced a front load samsung washer. this one is much quieter which makes eveyone happier since it is right off our kitchen

I love my machine I purchased it for my wife but I did not like the people that suppose to hook it up they were not prepared and I really didn’t appreciate that

This washer is incredible, It has a great performance. It is the best washer I ever purchase. I will recommend it to my family and friends.

Item fits with the stack able dryer we bought at Best Buy years ago. this model is faster than one we had, quieter than the previous washer

We have used it five times and it cleans very well. It is easy to use and the myriad of settings meet all our needs.

I am so impressed with this machine. It is so quiet, so fast and beats my old machine by miles. Love it!

Love this washer. Seems very efficient, nice control center. The WiFi Smart feature is very nice, shows selections, minutes remaining/time finished thru the LGThinQ app on phone...especially appreciated because washer and dryer are downstairs.

Machine is very quiet and gets clothes really clean I would highly recommend the LG Washing machine!

This is literally the washer i always wanted. Works well with LG phones and supports wifi. Instal was smooth

This washer is quiet, efficient, has several different wash cycles, I especially like the allergy cleaning cycle for our cat's dander, and I got a $75 rebate from our town since it uses a low amount of water.

I am so happy to be able to wash larger items in the LG washer. Pillows, blankets, comforters, tablecloths and curtains will no longer be forsaken. Saves much water.

Our last washer (Kenmore Elite top loading) could only wash 4-5 towels. I now wash 10 towels plus washcloths and some socks and the machine washes them all without any problem. It is also nice getting an alert on my phone when a load completes.

Excellent washer with all the features we were looking for.

Within a month or two of this product being delivered and used, we began experience issues with the washing machine leaving a musty and moldy smell on all our clothes. However, because the product was outside the 15 day return policy, we were force to contact Geek Squad for further support. Geek Squad said that they could not find anything mechanically wrong with the product (despite their tech saying that he could totally smell the musty and moldy smell on a piece of clothing) and said that we should contact LG for further support. We attempted to contact LG and they blamed all issues with the product on the fact that the state laws in CA require energy/water efficiency, user error (despite the fact that we complied with all their recommend suggestions on maintenance (back to back tub cleans, use of special sanitizing product, wiping down machine, leaving door open, and using recommended laundry detergents, etc.), plumbing issues with our house (despite the fact that the house is a new construction home built in Sept. 2021) and water quality issues (despite the fact that we purchased a whole house water filter for our home specifically to eliminate this as a factor). Finally, LG stated that we need to run with all washes and tub cleans some type of laundry sanitizer product. While this suggestion did eliminate most of the odors coming from our clothes, I did not buy this product with the expectation that I would be forced to use laundry sanitizer product on a regular basis to keep my clothes from smelling after each wash. Moreover, using a laundry sanitizer product on a regular basis did not eliminate the smell completely. After LG ignored our cries for help, we turned back to Best Buy/Geek Squad because of our extended warranty on the washing machine that we purchased for nearly $500. Best Buy/Geek Squad continually shuffled us back and forth between different personnel, some who promised a return or exchange of the machine only to be told later on that particular personnel did not have authority to authorize a return or exchange. I called the manager from the store we purchased the product from and he ignore our pleads for help. The bottom line is this, Best Buy, Geek Squad and LG do not care about customer satisfaction or stand by the products they sell. A washing machine should make your clothes smell better after use; not worse. Moreover, LG has had major lawsuit in the past over the same exact issues with their front load washers in the past. I have been a loyal customer of Best Buy for years. I’ve spending thousands of dollars with this company, but after this experience, I think I will be looking for other venders to buy electronic products.

Had this (and the dryer) for a few weeks now. So far I'm very happy with it. The machine is pretty straight forward feature-wise. I appreciate the app where it tells you when your load is done. Still figuring out a few things feature-wise but the journey has been pleasant so far.

We love them! A great purchase for sure. Have recommended them to others many times.

So far it works well. I appreciate that quick cycles and that there is cycle for cleaning the tub, hoping that helps with the smell front loads have.

So far so good. Washer and dryer work excellent. Much better than the old ones.The installation was wonderful. Very concientious and carefull of the walls and the washer dryer. Very courtious and spent time explaining evrey aspect of the unit's.

I love doing laundry now!! It is easy to use and the AI technology is cool. Very impressed.

Although I’ve only had it a month, I must say this washer is like a miracle. It gets everything super clean — cleaner than any commercial or consumer machine I’ve ever used — in 29 minutes. Great design with attractive colors and layout.