Customer Ratings & Reviews

Big loads, lots of wash settings, monitor wash setings and cycles from your phine can even diagnose and download custom settings.

I really dig this washer. I use it almost every day. I haven’t had it for very long but, coupled with the ThinQ app, it has been really convenient!

Aesthetically pleasing, good size, easy to install myself

Just got delivered yesterday and did four loads of wash. I previously had a Samsung washer before this one that lasted 13 years. This washer is noisier than my last one. I was surprised how well the color matches my gas dryer that is also 13 years old and working fabulously.

Great washer! Washer is solid. Love all the different settings on it!

Product is fine. BB treated us horribly. On two occasions post purchase, the washer went on sale at a lower price on BB website and we had screenshots. We called to get price adjustment, and after much delay, were told the price had changed upward again. Change your policy if you do not plan to honor it.

Excellent machine, I recommend it, it was the best purchase I made.

These units are by far the best I have ever used and Best buy made it simple to purchase and the install was just as great!! Great job Best Buy!!!

For the life of me i can't figure out how these have any positive reviews. Unfortunately i didn't find out until after the washer started ruining my clothes that this is a common issue. I researched the crap out of front load washers and i never came across the topic of clothes being ruined. Not until after my first load didn't i know that the issue is not only common but a normal occurrence. I really wish i could love this LG washer. I've tried multiple cycles and The result is always the same. Apparently friction created between the clothes rubbing during the wash cycle is the main issue. Since the unit barely uses any water, the clothes don't have the ability to separate. In turn the lack of separation causes the clothes to rub to the point of being destroyed. I noticed laundromat washers use enough water to halfway fill the drum and i think that's why those units don't have same issue as these do. I did a "normal" cycle on the LG and the clothes tumbled in a very small amount of water for over an hour. It makes absolutely no sense as to why they would design this washer to cycle for such a long time. It's the same motion over and over for way too long. The clothes rub against eachother for an excessively long time. It's no wonder it destroys clothing. I watched the cycle through the window to watch the process. Luckily i was washing bedding during my viewing party. I wash all my colors on the lowest temperature and also time dry my clothes on low heat. I recently tried doing a Speed Wash and watched that process as well. Speed Wash typically was around 25 minutes and seemed way more practical than any of the other settings. I also resorted to the highest soil level hoping that there would be less friction between the clothes. Based on some of the research I did I found posts that's addressed the issue and basically suggested ridiculous steps to take to help mitigate the most regular of clothing fabrics. But this if you want to waste money and ruin your clothes in the process. I'm so disappointed. I went through great lengths to install these and move the old washing machine combo i replaced with these out of my unit. Pick up truck, stairs, time.. all a waste

Excellent lovely very my wife very happy about that new very

Very quiet and have several wash and dry options to choose depending on what you need.

Good washing machine. No bells and whistles, but clothes come out clean and smelling fresh. Somewhat noisy, compared to others, though.

Bought washer and dryer and they are excellent and love them both. Attractive color black and white was very different for me so I made it work.

It’s very minimalist, not bulky in size. I’m not a fan of the seal around the opening. It collects water and any other debris. I have to check it after every load and then wipe it. More maintenance than I wanted. However I’m pleased with the washing

Our product arrived damaged it started shaking violently and even moved from the position it was placed during the rinse cycle. It is a product we barely purchased and it was already damaged

Bought this unit to replace an aging Samsung washer. So far so good. Love the frontload design.

This unit is loud. It doesn’t clean very well. I looks nice and fits well in a small space, but the quality just isn’t there.

We got this at the end of Nov 2024. We had a ton of issues with delivery and installation. They told us they couldn't bring down this washer and dryer to our basement because it wouldn't fit. We asked that they left these at our house and we brought them down ourselves. When they called back and asked how it went, we told them what happened and we are unsure of how to hook these up properly. They had cancelled the installations and had new installations setup after a couple weeks later. They came and hooked it up properly by end of December. Today, the washer machine is leaking and I've been working on getting a hold of someone from Best Buy for the last 4 hours.

Quiet, beautiful, washes heavy loads, love my new robot washer

Wonderful new technology making washing clothes a breeze. Fast and efficient.