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Customer Ratings & Reviews

Your price for this item is $949.99
The comparable value price is $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 2935 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 2,935 reviews
  • Rated 4 out of 5 stars

    Smart washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer unfortunately it is smarter than I am. When you select an option most of the time you can not make any changes. Ex. If the selection recommends hot water you can not change it. The washer is probably correct.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far, about one month in. I definitely had to watch some videos about how to maintain it, but I love how it uses way less water than the 10-year-old machine I used before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer I ever owned

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this over a year ago, and it's still running great. The local installers that Best Buy contracted with were EXCELLENT. Very happy with purchase

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DONT BUY WASHER FROM BEST BUY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine turned out to be the absolute worse! Excess water not draining. Called Geek squad and they took 4 weeks to respond then claimed could not fix problem but now past return date and Best Buy refused to make a return. They asked me to call manufacturer. I will NEVER buy from Best Buy an appliance again.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for reaching out and sharing your experience with us regarding your LG Washer (WM4000HWA) model. We understand your concern about dealing with drainage issues and delayed service, especially when it impacts your ability to resolve the problem promptly. We strive to provide high-quality products and exceptional services exceeding our customers' needs. To address the excess water not draining, we recommend checking the drain hose for any kinks or clogs and ensuring that the filter is clean. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washer-does-not-drain-or-spin--1337717767769. If you need further assistance, please reach out to us on social media @LGUSSupport with your details and any additional information about the issue. We appreciate your patience and are here to support you through this process. ^Juvy LG

  • Rated 5 out of 5 stars

    Great upgrade to my old washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and quiet! Love the app which tells me when the load is finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lg washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thing runs great. We used to have a Samsung and seemed to have nothing but problems with it. This LG is quiet and does a great job washing. Everything comes out smelling super clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Va;ue for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and the speed cycle is awesome. Great bargin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my washing machine!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with my LG front-load washing machine. I love the functions LG offers and I find the Washington g machine easy to use. I pleased with the dark gray color too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality wash every wash whether its bedding, everyday cloth or just the filthiest of outdoor play cloths!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I've never had a front loading washer before. It works great. Quietest washer I've ever had. Fast and so fast seems efficient. Make sure to follow the cleaning advice for front loaders.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well pleased no complaints other than the pair washes and dries clothes to fast. :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washer and the dryer that matches. I love them. They hold large loads well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is good, easy to use and understand. The only thing is you have to leave the door open so it can dry out, otherwise it might smell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy crew was great in the install and gave a thorough demo of the machine’s capabilities. It’s working great and even sends me a monthly summary of its cycles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Dryer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the style, the color, the efficiency. The WiFi feature is an excellent tool

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steam is great gif getting clothes extra clean. Cycles are fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like the connection to the app.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great, I love that it is connected to the LG app and to the dryer. There are a great variety of cycles that you can download.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good - we use this a lot and it's been great. we haven't used many of the features and were never able to get it to connect to our wifi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good quality washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality! Cleans and sanitizes small to extra large loads. I love tho options you have for cleaning your clothes and then towels and sheets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG frontload washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. No issues with mold growing but I do leave the door open all the time. I also, when I remember, wipe around the rubber when I know I won't be washing anymore.

    I would recommend this to a friend