Customer Ratings & Reviews
- Model:
- WM4000HWA
- SKU:
- 6419621
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
Not recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed after 2 months of use. There's water leaking on the floor. We are stuck with this product. Still contacting LG and no response yet. Who want to buy a product that pay out over a grand and find out it's not working well after 2 months. Obviously can't return to BestBuy due to their return policy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for your time in leaving us a through and constructive review in regards to your LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence WM4000HWA. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. It helps us continue to improve and provide the best possible service to customers like you. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
This LG is a noisy waste of money....
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so this is our 2nd LG HE front loader. This one took the place of the 1st one that made it 10 years. This one, unfortunately, is awful! Its very noisy, the motor pulsing and humming at least every 8-10 seconds during the washing. And when the motor winds up, you can hear it everywhere in the house practically. Noisy too in Turbo Mode which CANNOT be de-selected in the normal wash cycle. There are few cycles where one can actually de-select turbo mode and its noisy in turbo mode too. Also when the washer turn on/off water supply it seems to do so so quickly the pipes now bang! Finally, I happen to be a "manual" person and like to know how to operate correctly the appliance - I like a paper manual. If you do too, you won't get one here. There are about 1-2 pages of operating instructions - how to set up the washer and load the soap and thats it! No owners manual suppled.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Loud AF and it sounds like a turbine turning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes fast but my God is it loud! One day I thought a tractor was outside as we live in a new construction. There was no tractor it was the washer upstairs ringing out the wet clothes on spin.
No, I would not recommend this to a friendTerrible chemical smell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine has a terrible chemical smell.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for sharing your feedback with us. We understand your experience about the chemical smell coming from your LG Washer (WM4000HBA) model. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
A common reason for that chemical smell in a new washing machine is just some leftover stuff from the manufacturing process. You might want to try running an empty cleaning cycle with a washing machine cleaner or a mix of white vinegar and baking soda to help get rid of the odor. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-tub-of-your-lg-washing-machine--20150635948425.
If you need any more assistance, feel free to drop us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. ^Juvy
- Pros mentioned:Cleaning performance
Incompetent installation service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer and dryer are very good and we are glad we bought them. The installation service was terrible. Neither appliance was properly leveled, They brought the wrong dryer power cord, and they failed to install the vent hose properly. The washing machine still had the drum protection bolts in. Absolutely terrible service.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Falling Lint from Dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG has a flat in the dryer unit. As it's drying all the lint retracts from the vent and accumulates around the door. Once the dryer is complete, and you open the door, 10% falls out. Not sure why LG hasn't taken time to resolve this matter, but I returned my units. This issue can cause a serious hazard to your home.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Amalia. Thank you for sharing your experience with the LG Washer (WM4000HWA) model. We appreciate your feedback and understand how concerning it can be to deal with lint accumulation, especially given the potential safety hazards.
Your insights highlight a significant issue that we take seriously, and we’re committed to improving our products for our customers. It's essential for dryers to operate safely and efficiently, and your feedback will help us in addressing these concerns.
If you have any further questions or would like assistance, please don't hesitate to reach out. You can send us a private message on social media @LGUSSupport, and our team would be more than happy to assist you. We appreciate your patience and hope you find a solution that meets your needs. ^Juvy
LG Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer does the job well, but it is noisier than we expected.
I would recommend this to a friendPretty but Junky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a older machine and it works, keep it. While this washer looks beautiful with the rose gold trim, it's really junk. My third Samsung in two months and this one can basically do a average load of laundry on the quick cycle However, when it comes to ringing out pillows or so on, it can't. I don't know if the answer is to buy American but not happy with this machine and would not recommend it. It can be very loud at times too.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
LG Clothes washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use with a wide selection of washing options. Although it is a low decibel model, it is noisier than the older model we replaced it with.
I would recommend this to a friendF Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DON’T have “best buy” install or deliver appliances! The 3rd party employees they hire will damage your home and best buy and that 3rd party will refuse to take responsibility. Sitting here with water and floor damage in the thousands that I’m going to have to pay for unless I want to sue.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Too loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is really loud. I have had many other washing machines and this is by far the loudest.
No, I would not recommend this to a friendPoor choice for us. Nice looking, in error.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking dryer. We receive a daily error 'd80' and which requires a second run for 'Quick Dry' to complete. Scale of 1 - 10, we're about a solid 4. Bizarre for a $1,000 dryer. Oh and the delivery guys deserve high phrase. They were so kind and professional.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Scott. Thank you for sharing your feedback on the LG Washer (WM4000HWA) model. We're glad to hear you like the design and had a positive experience with the delivery team. However, we understand your concern about the 'd80' error, this typically indicates that there may be a venting issue. We aim to provide reliable, high-quality products and ensure a smooth and seamless experience. We recommend checking the dryer vent for any blockages or lint buildup, as this can impact performance. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078. If you're still experiencing issues after that, please send us a private message on social media @LGUSSupport, and our team will assist you in finding a solution. We appreciate your patience and hope to improve your experience. ^Juvy
Dryer doesn't work, and isn't easy to fix
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in June 2024. It has never worked correctly. LG has been out to look at it twice but hasn't been able to fix it. The dryer component is the issue. It can't get the clothes even close to dry.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for bringing this to our attention. We understand your concern about your LG Washer (WM4000HBA) model, doesn’t perform as expected. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For drying issues, we recommend checking the following: Ensure the unit isn’t overloaded, as this can prevent proper airflow and drying. Verify that the dryer cycle selected matches the fabric type and load size.
Clean the lint filter and ensure the venting system (if applicable) is clear of obstructions. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691. If the issue persists despite these steps, we’d like to assist you further. Please send us a private message on social media @LGUSSupport so our team can explore additional solutions to resolve this matter. ^Juvy
Buyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered without stacking kit. Dryer sat in living room for another week. Delivered stacking kit but didn’t install. Would have waited another week for that. Had to install ourselves. now having issue with refrigerator delivery. Don’t buy from Best Lies.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for supporting LG. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
LG Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer arrived dented (discovered after installers left). Washer made loud screeching noises during cycle. Called Best Buy and they replaced. Took two trips for our old machines to be picked up. Not a great experience with this purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
fair product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.machine does not stay balanced, and makes an awful loud noise on the spin cycle, even when the technician was working to stabilize it it went immediately out of balance
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sammy. Thank you for taking the time to review the LG Washer (WM4000HWA) model. We're sorry to hear about the balancing and noise issues you experienced during the spin cycle. We strive to provide reliable, top-notch products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library/front-load-washer-troubleshooting-a-ueub-error-code--20151504643089. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Bad Luck!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad Luck: I bought this machine and I used three times and now does not work anymore.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Hector.Thank you for providing feedback on the LG Washer (WM4000HWA) model. We're sorry to hear that it stopped working after just a few uses. We strive to provide reliable, good products that meet our customer's needs and expectations. In the meantime, you may visit https://www.lg.com/us/support/help-library. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Returned my washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine leaked and required a Rube Goldberg connection to extend the drain hose to reach our drain pipe. Conversations with Best Buy and LG service provide an unacceptable solution If your drain pipe is located on the right side of the washing machine as you face the machine it is likely that you will encounter the same issue - the drain hose will not reach the drain
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, David. thank you for bringing this issue with your LG washer to our attention, and we sincerely apologize for the inconvenience you've experienced.
We're sorry to hear about the leakage problem and the need for a complicated solution to extend the drain hose. This is not the kind of experience we want our customers to have with our products.
We're committed to resolving this for you. Please send us a private message via Facebook or X (Twitter) at @LGUSSupport so that we can better understand the situation and work towards a more suitable solution. We value your feedback, and it's important for us to improve our products based on customer experiences.
Thank you for your patience, and we're here to assist you further in addressing this issue.
-Junel
Didn’t worked since day 1.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very first day I got it, put a clothing load to test it, it didn’t worked properly. It stopped working right before spinning. Very disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Not impressed
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The electronics and app pretty poor. The controls on the unit feel pretty cheap and it’s confusing. It seems to wash cloths pretty good. I guess that’s what it’s supposed to do. LG needs some help with user interface though.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tom. Thank you for sharing your experience with the LG Washer (WM4000HBA) model. We’re glad to hear that it cleans your clothes effectively, but we understand your concerns about the controls and user interface. Your feedback is crucial as it helps us improve our products.
To enhance your experience, we recommend checking the user manual for tips on optimizing the settings, as it can sometimes provide helpful insights into the controls.
If you have further suggestions or need assistance with your washer, please send us a private message on social media @LGUSSupport. We're here to help and would love to hear any additional feedback you may have. Thank you for being a valued LG customer. ^Juvy