Customer Ratings & Reviews
- Model:
- WM4000HWA
- SKU:
- 6419621
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
slip and slide
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one arrived broken and leaked all over floor with soapy and slippery water causing me to fall
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, GaryK. Thank you for taking the time to review the LG Front Load Washer (WM4000HWA) model. We are truly sorry to hear about the inconvenience you experienced with your washing machine. It is certainly not the experience we want our customers to have. We understand the frustration and concern caused by a broken appliance and the resulting mess it created. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything else we can do to assist you further, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. Our dedicated team is here to assist you and ensure that you have a fully functional washing machine that meets your expectations. ^Juvy
Terrible experience with the delivery crew
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They lied and scammed me into leaving the new appliances in a public garage, promising they will be back and knowing they weren’t coming back.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with your LG Washer (WM4000HBA) model. We understand the frustration and inconvenience caused by our delivery team's actions. We strive to provide excellent service and ensure a smooth delivery process for our customers. Unfortunately, we have fallen short of your case. We would like to make it right for you. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Out of box means junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought out of box and was told it worked just fine. Got home and the bucket make a loud scratching noise and noticed it was rubbing the back of the washer. It was junk and we are so disappointed
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Based on your experience, your disappointment is understandable. It is important to check your online purchase as soon as possible in the event there is anything missing or damaged, as retailers have a short return/exchange window. Outside of the return window, customers need to check with their manufacturer, however most will not cover delivery or physical damage. Keep this in mind next time you purchase a new TV. Thank you for your feedback ^Jennifer
Help?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dryer literally doesnt even dry...... Ive dryed my cloths for 3 hours now and theyre still wet. Installed by bestbuy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I am sorry to hear that you are experiencing issues with your dryer not drying your clothes after 3 hours of use. I understand how frustrating and inconvenient this must be for you. As an LG representative, we will do our best to assist you with resolving this issue. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Not as good as ratings
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned for a few months now. Washer keeps not doing final spin.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mingy. Thank you for taking the time to share your experience with the LG Washer (WM4000HWA) model. We're truly sorry to hear about the issues you've encountered with the washer not completing the final spin. We would like to assist you in resolving this matter and ensuring that you have a more positive experience with our product. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/does-not-drain-or-spin-front-load-washer-CT10000010-1337717767769. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Poor Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible delivery service Dryer was not installed properly It was installed with tape and not a clamp When I called to have them come back it took another week. This meant I paid for installation and was unable to use my dryer for over a week. Unacceptable to say the least.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
NO DRUM LIGHT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good, EXCEPT no drum light which is ridiculous for a washer at this price. Replaced a 10 year old model that had a light, 99.5% of washers have a drum light, this is blatant problem by LG on this model. We will be returning it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Waiting for purchase to arrive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't rate it, hasn't shown up yet...................
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Noisy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy and you have no idea the time for each wash until it gets going.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Lindsay. We're genuinely sorry to hear about the noise and inconvenience you're experiencing with your Washer. We understand how important it is to have a reliable and quiet appliance. Your feedback is incredibly valuable, and we're committed to finding a solution.
We'd like to help address these concerns promptly. Please send a private message via Facebook or Twitter @LGUSSupport with your contact details and a brief description of the issue. Our team is dedicated to assisting you in achieving a smoother laundry experience.
Thank you for bringing this to our attention. We appreciate your patience and your trust in LG. —Kai
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit leaks water in the front and makes a knocking noise
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, thank you for making time to review this product. It is unfortunate to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. Please reach out to our support team on Facebook and X @LGUSSupport and include your Phone number associated with your account, and complete name. To speak with an agent via phone, you can call (800) 243-0000. Our dedicated team will be more than happy to provide you with the necessary support and explore potential solutions. We appreciate your understanding and we look forward to resolving this matter for you.
Leaks Water
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can only wash at 15 min express. It leaks water during regular wash.Very disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is well-made with tempered glass doors and lots of preprogrammed options. They even have a Tub clean cycle. A stainless steel drum. SPEND THE EXTRA FOR THE PEDEST
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.^venette
Didn’t fit. Follow up from BB bad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t fit. Delivery and customer service awful. Product is ok more not happy with Best Buy. Tried to get a stacking unit guy sent wrong one then left nail in and didn’t plug back the water so had flood.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible will never purchase a LG gas dryer again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marquita. It seems that our product, the LG Washer (WM4000HBA) model, did not meet your overall needs. We strive to provide exceptional service and would like to address any concerns you may have. If you have any specific concerns about your unit, please reach out to us on social media @LGUSSupport so we can help you further. We're here to help you every step of the way. ^Juvy
Anjelina
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got washer on June 4 th Has been Brocken less than one month! I called to Geek squad for my dryer to repair, but they scheduled 11 days later. Very Disappointed! Low quality washer!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
I don't like the washing machine.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buenas noches ,this washing machine leaves my clothes as old and very wrinkled.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi. Luisa. Thank you for reaching out to us regarding your LG Washer (WM4000HWA) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We strive to provide high-quality products exceeding our customers' needs and expectations. Clothing items becoming wrinkled or tangled after the wash cycle can be caused by a large load size, cycle settings, or improper loading. For help, visit this link: https://www.lg.com/us/support/help-library/lg-washer-why-are-my-clothes-wrinkling-or-tangling--20150720870979. If you need further assistance, please send us a private message on social media @LGUSSupport. We appreciate your patience and look forward to helping you. ^Juvy
Don’t buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Drain pipe damaged after 1 use. Best Buy please replace
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the inconvenience you have experienced with your LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Poor customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 days and 36 hours to install. No response from BestBuy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG High Efficiency Stackable Smart Front Load Washer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
- Pros mentioned:Cleaning performance, Ease of use, Noise level
Perfect machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, great selection of settings, quiet, washes well at a variety of water temperatures.
I would recommend this to a friend horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.service,best buy ,delivery .....Absolute disaster. Never again. Item is good if it makes to you...
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi, Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused.^Vanessa