Customer Ratings & Reviews
- Model:
- WM4000HWA
- SKU:
- 6419621
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
Terrible chemical smell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine has a terrible chemical smell.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for sharing your feedback with us. We understand your experience about the chemical smell coming from your LG Washer (WM4000HBA) model. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
A common reason for that chemical smell in a new washing machine is just some leftover stuff from the manufacturing process. You might want to try running an empty cleaning cycle with a washing machine cleaner or a mix of white vinegar and baking soda to help get rid of the odor. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-tub-of-your-lg-washing-machine--20150635948425.
If you need any more assistance, feel free to drop us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. ^Juvy
LG4000WasherDryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer and dryer appear to be average quality in how well they work. Best Buy salesperson was very professional.
No, I would not recommend this to a friendLG WASHER AND SERVICE ARE THE WORST
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If there was a way of giving this machine a lower rating than 1 Star that would have been chosen. The machine broke after very little use. Dealing with LG became a complete nightmare and continues to be. They did not have the parts in stock because so many of the machines were broken, A complete wire harness burned out causing the Breaker in the house to trip and creating a potentially very dangerous situation. After multiple calls and promises LG still has not taken care of this after about 40 days. DO NOT BUY THIS MACHINE OR ANYTHING SIMILAR FROM LG. When I asked about the Class Action Lawsuit over this, the person in the Executive Team who refused to let me be connected with her Supervisor, said sorry I can only connect you with the Class Action Team on Refrigerators. Really hard to believe.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Washer (WM4000HWA) model. We completely understand your concern, especially when it comes to safety concerns and the lack of timely support.
It's unacceptable that you've had to deal with such a significant issue and long wait times without resolution. Your safety is our priority, and we take reports of potential hazards very seriously.
We encourage you to reach out to us directly via private message on social media @LGUSSupport. Our team is dedicated to addressing your concerns and working towards a solution. Your feedback is important to us, and we want to help improve your experience.
Thank you for your patience, and we look forward to assisting you further. ^Juvy
Good washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good features...quiet, but sensitive to weighted loads like pillows.
I would recommend this to a friendPoor product, poor service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item leaked after nine months. And, the service options from Best Buy were EXCEDING POOR. Do not buy this washer or do business with Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mary. We appreciate you leaving us a review on your LG Washer (WM4000HBA) model. We understand your concern about the leaking issue of your unit. We strive to provide high-quality products that meet our customer's needs and expectations. In the meantime, the first step to fixing a leaking washing machine is to discover the source of the leak. To obtain more information, visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
LG washer is very loud.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine is very loud. It’s the design of the motor I think. I even returned it for a new one thinking the first one was defective but the second one was also loud. I bought this washer because consumer reports ranked it high and said it was quiet. Disappointing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
time
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.again, did not take time to explain any functions of the appliance
I would recommend this to a friendClothes does not dry well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have it for mknth and half and now the clothes does not dry in kne cycle we have to run it 3 to 4 times now best buy says i cant return it need to contact LG .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us, we value the feedback you have given us. It's hard for us to hear that you had a negative experience with LG washer, as we always do our best to provide our customers with the best support. Allow us to assist you with your LG concerns by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to help. ^Cris
It would be awesome if only it worked
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG washer was defective upon delivery. Best Buy gave me number for LG since its warranties. Between LG and Sears home services I have wasted months of my life and entire days waiting for service people. I really just want to return this machine.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Michelle. Thank you for taking the time to share your experience with the LG Washer (WM4000HWA) model. We're sorry to hear about receiving a defective product. We strive to provide high-quality products and exceptional service to ensure a smooth and seamless experience. Please allow us the opportunity to make things right for you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Stopped Working After 9 Months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only nine months my washer stopped working. There is no power to the machine. I do not recommend getting this washer. The low quality of manufacturing makes it an unreliable product.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Elizabeth. Thank you for reaching out and sharing your experience with the LG Washer (WM4000HBA) model. We understand your concern about dealing with a unit that stops working after such a short period. We aim to provide reliable, top-notch products and ensure a smooth and seamless experience. For the issue with no power, ensure that the washer is properly plugged in and that the power outlet is working. Test the outlet with another device to confirm it’s providing power. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-why-wont-my-lg-washing-machine-power-on--20150791852235. If you need further assistance, please reach out to us on social media @LGUSSupport. We appreciate your patience and look forward to resolving this for you. ^Juvy
Washing Machine is not good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing is leaking after 1 week and it is extremely difficult in contacting Geek Squad
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
- Pros mentioned:Noise level
Doesn’t live up to reviews
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one delivered broke first load and flooded my laundry room. Second one is much louder than expected
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
BEWARE ! ! !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an LG front loading washer/dryer set. Absolutely disappointing!!! I discovered that the washer is not in proper working condition. It sounds like a broken down airplane. I will be returning both units tomorrow. Now I need to pick out and wait for delivery of 2 new units. TOTAL WASTE OF MY PRECIOUS TIME AND MONEY! Wish I could upload a video. SOUNDS TERRIBLE!!! LG should be ASHAMED!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
problems for HE machines
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HE system is good for savings but has less power to drain out the water from the machine that leaves residual water in the drum after completed operation (My drain is higher than 5'). I realize this after the machine was installed.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Pathetic best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You guys are pathetic; I am waiting for my refrigerator, washer & dryer to be installed since last three weeks. I got product delivered but its seating on my garage because of the incompetent guys you sent over initially as they can't lift the product upstairs to install. Now I got three installation day over past three weeks and everytime technician doesn't showed up. Whenever I call best buy , I just get new date and false hope; again I got a dat for 8/19, if no one showedup this time then I will surely take help from law to teach you guys tough lesion as I can't imagine you guys are so pathetic and incompetent.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Missed Delivery & Poor Communication
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Original delivery date was completely missed and I was never notified of them not coming, which cost me 1/2 day of vacation. I was the one who had to reach out to reschedule and then I had to go to the end of the delivery line, which was 4 days later and had to take another 1/2 day vacation. Just a terrible experience and I’ll likely be taking my business elsewhere in the future.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .We understand that you had such an experience with a missed delivery and lack of notification, which resulted in the need to reschedule and take additional time off from work. We recommend reaching out to BestBuy customer service. If you have any concerns about the LG product, you can send us a private message on Facebook or X (Twitter) using @LGUSSupport and we'll be more than happy to assist you. ^Dan
No balance to spin
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So loud and will not balance the load to spin. It stops mid spin because it is unbalanced. It should have a balancer in it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Suzanne. Thank you for sharing your experience with the LG Washer (WM4000HWA) model. We understand your concern about dealing with loud noise and unbalanced loads during the spin cycle. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For unbalanced loads, try the following troubleshooting steps: Distribute the load evenly in the drum, mixing larger and smaller items to help balance the weight. Avoid washing heavy items like blankets or rugs alone, as they can cause imbalance.
Ensure that the washer is installed on a level surface. Use a level tool to check, and adjust the leveling legs if necessary.
Check if the shipping bolts (used for transportation) have been fully removed. Leaving them in place can cause noise and imbalance. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062.
If the issue persists despite these steps, please reach out to us via a private message on social media @LGUSSupport. We will be happy to guide you further or arrange for a technician to inspect your unit if needed. ^Juvy
Broken in one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine starts to shake and make noise in one month. When contacting LG support, they make up all kinds excuse not to send a technician to check and fix the problem, i.e. they need a clear picture from back or shot a video. Avoid this company.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks so much for sharing your experience with us. We’re sorry to hear that you didn’t have a great experience with our service. Your review is a valuable information for our whole team. It would be our pleasure to assist you with this, but we must switch to a platform that allows us to have back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Jolly
Geek squad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek square sucked First delivery-ur guys were rude disrespectful Second delivery-never called or shown up, When u call for they don’t speak English or understand .. I was hold for 5 hrs ! Ur system sucks .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Was great, now leaks from vent.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially i loved this machine. Recently, it developed the all too common leak from the rear vent. I’ve done all the recommended actions. Tub clean, barely using ANY detergent. Still leaks from the vent. Extremely disappointing. Not even sure where to go from here.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.