Customer Ratings & Reviews
- Model:
- WM4000HWA
- SKU:
- 6419621
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
Splish Splash, my clothes are taking a BATH!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clean Clothes....FINALLY! This S.O.B has my clothes smelling brand new and fresh. Solid construction and makes beautiful sounds.
I would recommend this to a friendmy lg
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love MY lg LOOL FORWARD TO MANY YEARS OF RELIABLE SERVICE
I would recommend this to a friendTBH this is garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My landlady just got this trash installed. This is hands down one of the worst machines I've used. It keeps breaking my clothes. For the grand finale on the "delicates" setting this piece of trash steams clothing ending in a nice hot soak for delicate clothing. In fact, it does this grand gesture on ALL of the settings. I don't want to have to download yet another app. When I did it for this hunk of metal, there seems to be no way to actually connect this app to the junk. I'll have to call tech support to get the most basic necessity out of this "advanced" washer. Also, there is no "spin only". You can try pressing the button that says so - it will rinse, dry, and ahhh yes, another steam. What's absolutely baffling is that there is the option to steam. On some settings, it turns on and others not.. yet it won't matter because it still steams regardless if the signal is illuminated. This machine is actually useless. I genuinely miss the "old" one I had before this downgrade.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about dealing with issues like damaged clothes, unexpected steaming, and difficulty using your new LG Washer (WM4000HWA) model. We strive to provide high-quality products that exceed our customers' needs and expectations.
To prevent clothing damage, ensure the load size matches the cycle, as overloading can cause friction. For assistance, visit https://www.lg.com/us/support/help-library/clothing-tornripped-front-load-washer--1337626779129. Regarding the steaming issue, there may be a setting conflict that we can help you adjust.
Setting up the LG ThinQ app can be tricky, but we can guide you through the process to maximize its features.
Feel free to send us a private message on social media @LGUSSupport with your details, and our team will be super happy to help you troubleshoot and resolve these issues.
We really appreciate your patience and can’t wait to help you get everything sorted out. ^Juvy
Best Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best washer I’ve ever owned! Perfect match for my LG dryer! Would highly recommend!!
I would recommend this to a friendWasher is great. Best Buy js trash.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy won’t price match when they dropped it $100 just days after I purchased it. Buy it from a local retailer.
I would recommend this to a friendTop rated washer according to CR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with it so far. Quiet. The Bluetooth/Wi-Fi feature is nice
I would recommend this to a friendwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.on time install, haulaway price was right scheduled quickly
I would recommend this to a friendWasher LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good it works - but no extra water fiture- what is up with that?
I would recommend this to a friendSmall But Mighty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Size did not impact the cleaning effectiveness. Superb space saver.
I would recommend this to a friendBroke in one week
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an LG washer for 14 years and finally needed replaced. LG’s new appliances and customer support since then have went down hill, bottom of ocean, nonexistent. Bought this washer March 2, delivered March 11, and broke March 18. It will be 2 weeks and hopefully it will get repaired. Drain pump failed and they sent a tech out week 1 without the parts to fix. Order parts and waiting week 2 for them to hopefully come out and fix soon. Customer service sucks….its all via text or FB messaging.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ryan. Thank you for taking the time to share your experience with the LG Washer (WM4000HWA ) model. We're sorry to hear about your new appliance breaking down so soon. We aim to provide reliable products that last long. Our team is working to order the needed parts and schedule a technician to fix your washer quickly. We're also improving our customer support options. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Washer fot Jennifer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Bought 2nd time as lost first in divorce!
I would recommend this to a friendMold
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer worked great for awhile. Enjoyed the features and the style of it. Sadly recently I noticed mold inside of the washer causing possible health concerns. Yes I did all the steps to ensure the mold would not happen however it did. I would recommend if you buy the product to be extra careful. I couldn't believe this washer has not been recalled. I do not recommend this washer due to the molding. The clothes do get washed well thou.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your concern about dealing with mold inside your LG Washer (WM4000HBA) model, especially when you've followed the recommended steps to prevent it. We strive to provide high-quality products and ensure a smooth experience.
To address the mold, we recommend running a cleaning cycle with an affresh washer cleaner or a similar cleaner designed specifically for washers. Additionally, after each use, leave the washer door open to allow air circulation and reduce moisture buildup. Cleaning the rubber gasket and seal regularly is also crucial to prevent mold from forming. For more help, you may visit https://www.lg.com/us/support/help-library/lg-front-load-washer-maintenance--1400786418920TWW.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further and explore any additional solutions. We want to make sure your washer continues to serve you well. ^Juvy
Machine recall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware I totally agree with this statement and customers reviews’s we don’t recommend buying any appliances, especially washing machines from Best Buy. They ripped us off three times especially with the #Warranty. They are not. I don’t recommend them when it comes to appliances, electronic. Yes but they don’t know how to deal with electronic the appliance part department, I recommend going to an appliance store. They tend to the delivery department ship you open boxes when you purchase a new item be careful this is why your machines break down !!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jean. Thank you for taking the time to share your experience with us. We understand your concern with both the issues you've encountered with your LG Washer (WM4000HWA) model, and the challenges you’ve had with Best Buy’s appliance department. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
To address the issue with your washer, we recommend checking if your machine is still under warranty and contacting LG Support directly for assistance with any repairs or replacements. If you need help navigating the warranty process or further troubleshooting, please send us a private message on social media @LGUSSupport, and we’ll make sure you get the support you deserve.
We appreciate your feedback and hope to resolve any issues you're facing so that your LG washing machine can work as expected. We are here to assist you every step of the way. ^Juvy
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product and installation all good it just took a really long time to get it.
I would recommend this to a friendMy clothes shrunk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its cool and all nice design but whenever you choose a sensor dry setting they dont let you change the heat temperature so on a normal setting my clothes were dried with too much heat. Now i have to do a timed dry just to change the heat temperature. If the AI is supposed to sense when my clothes are dry WHY DID MY CLOTHES SHRINK!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Giorvani. We appreciate you sharing your experience with us. We understand your concern about your clothes shrinking when using the sensor dry settings on your LG Washer (WM4000HBA) model. We strive to provide high-quality products exceeding our customers' needs and expectations. The sensor dry cycles automatically adjust drying time based on moisture levels, but heat settings are preset for optimal performance. For more control, we recommend using Low or ultra-low heat settings under Timed Dry or selecting the Delicates cycle, which uses gentler heat. Also, avoid overloading the drum, as this can affect drying accuracy. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-front-load-washing-machine-cycles-and-options--1337797444134. If you need further assistance, please send us a private message on social media @LGUSSupport, and our team will be happy to help. ^Juvy
Spin Cycle crazy loud fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer seemed good until spin cycle. Ridiculously loud. Shook the house. One unit returned and replaced. New unit - same issue. Will try to work with LG on service but not hopeful as 2 units had same problem.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience. We understand the importance of having your LG Washer (WM4000HBA) model operate smoothly, especially during the spin cycle when stability and noise levels matter most.
One helpful step you can try is confirming that the washer is leveled on all four feet. Even a slight imbalance can cause significant vibration during high‑speed spin. You can also run the Tub Clean cycle to help ensure the drum is balanced and free of buildup that may affect movement. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062.
If you’d like us to review this further and support your service request, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. ^Juvy
Works well, crappy controls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second set of LG washer/driers. I’ve owned this, and the drier, for about six months. It works fine and isn’t too noisy, but the controls are just about illegible. Since LG apparently had no better idea on how to jazz up the machine, they decided to make the control panel about as low-contrast as possible. Little lights on the control panel indicate washing and drying functions, but try to read the label that accomplices each little light. My LG microwave oven controls are just the same. If I had paid attention to what I experienced with the microwave, I would have bought different washer/driers.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, BarryA! Thank you so much for your valuable feedback on the LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. We will surely pass this on to the rest of our team, and it will be considered for future product improvements. If you could, please post this to our feedback page: https://www.lg.com/us/support/feedback. ~Rita
Faulty Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG washers front loader and top loaders have a huge problem with a particular part that goes bad after a certain time. LG shows no intentions in fixing this problem. This was told to me by a certified LG technician. Please stay away from there washer machines unless you want it replaced in a couple of years because of this problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate all feedback. Thank you for bringing this to our attention. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
VERY LOUD!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.VERY LOUD! BEWARE! I just purchased this washing machine because it was rated #1 by both Consumer Reports and Wirecutter. Reviews said it was quiet. I immediately had Best Buy come out to make sure they installed it correctly or to see if I had a lemon. BB repairman said that this is how loud all of them are and I could switch to the Samsung. Samsung has incredibly long wash times. So I will have the LOUDEST washing machine I’ve ever had (almost 60 yo) for the next ten years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Washer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
- Cons mentioned:Door
Leaks from door and I'm now getting the runaround
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks from door when using Clean cycle, Gentle or Bedding cycles. Two repairs have been made: new seal and a new door and it still leaks. Although this is a new machine and I have Geek Squad coverage I'm now getting the runaround.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer