Customer Ratings & Reviews

I have had this washer a few weeks now and I cannot believe how much LG has improved this unit. I had an older model from 2008. It finally reached a point that I could not easily repair it affordably. So I bought this newer model based on reviews. Well, I am not disappointed. It is SO much quieter than the older unit even before it turned into a freight train. This one is quiet, calm, and it works great. I have not tried the wifi feature yet, but I will need to. I can no longer hear when it is done with a load of laundry :) It was pretty much plug and play in that it worked very similar to the older model controls-wise. This one has more features that I will explore further, but it took no time to get laundry going again. The guys that came out and installed were great. They were quick and verified everything before they started. Excellent job Best Buy.

Great Washer, I appreciate the features and different cycles. My wife loves the app.

We chose LG because of the excellent quality of our previous washer/dryer set. This model has a great set of features at a great price point. Steam mode is a plus. Mobile connectivity with downloadable custom cycles is a meaningful plus! Delivery from Best Buy to a second floor location went smoothly.

It's been over 1 month of usage, and I am very happy with the functionality of this washer. Works Great and love all the settings. Clothes come out drier and have no complaints at all. I still have to review the instructions for all the things is does. There are some complaints out there from others and maybe they have legitimate reasons, but I'm assuming that a lot of us who think positively about it do not take the time to comment.

It’s a very good Reliable washer. Love how much it safe is in water. Very quick and it washes amazing.

Great product. Super quiet! Easy to use. Sharp look

Finally found a washer that hasn't given me any problems. Highly recommend

I did a lot of research, and these were by far the best machines for the money. I also go the matching dryer. No problems.

The features are better than the last washer we had

Purchased this unit as a companion to the dryer and I couldn’t be more pleased. The cycle times are much faster than I had led to be believed for a front load washer. Again both reviews as well as the fact that two close friends also have this model sealed the deal. Quite a change from my forty year old sears washer/ dryer.

The machine works effortlessly. I am impressed with how quiet it runs. The controls are positive and easy to understand. The tub is larger than my old machine. This makes it a little more difficult to bend down and reach the back when unloading. I am 6’02” and shorter persons may not have this minor inconvenience.

Very good washer machine for a decent price. It is huge so it can fit a big load. I have a king size bed so I wash my heavy blanket and it fits. Many programs are available. Ot has an option where you can turn it on through wjfi or your phone but i didnt use that option yet so i don't know how it works.

In a span of 3 months I had a GE, a Samsung and this LG model. The GE didnt seem very solid and was hard to get the clothes out. The Samsung just didnt get the clothes clean... THIS LG is AWESOME. My clothes are coming out clean and well rinsed. Very solid machine, high quality

I feel it cleans the clothes better than our old machine which I thought cleaned the clothes pretty good. It washes the load much faster also.

Really impressed with this washer. Really does a load of laundry in 30min instead of my old LG that would take 1 hr for the same load. This washer is quite a bit quieter as well.

For some reason it won't update and synch to its app, like the dryer I bought with it, but overall loving this purchase. Quiet, good on fabrics. Way better than my last washer.

Great washer, replaced my Samsung which broke again! LG washer are awesome, their sensor to determine the amount of time to wash the load is great and spot on based on what is in the washer. It’s not defaulting to 1 hour everytime.

This replaced my 15 year old LG washer. I like the machine. Different settings make for cleaner laundry. The only reason I did not give it 5 stars is because the door catch where the door closes and locks into the body of the washer is plastic. To me, it seems they went cheap on this item and may not stand up to the rigors of the door opening and closing. I do like the wifi connectability. I know, I thought the same thing. WHY? Well, being connected, it reminded me after 30 washes, to clean the drum. My old machine failed because of deteriorating bearings because of soap buildup. If this helps keep this machine running for 5 extra years, it's a good feature to have.

This LG Washer makes a noise during the Rinse Cyle. Our first unit made an extremely loud noise, making the top floor virtually shake. It’s a fault in this model that LG probably does not even acknowledge. Best Buy referred me to LG for service and after wasting a bunch of hours and them not showing up on an appointment, Best Buy helped out - came in checked the unit and recommended a replacement since it was within 60 days. The new machine also makes a noise in the rinse cycle but it is way more tolerable and does not shake our house and top floor. I lost all respect for LG and gained a lot for Best Buy, which is why I am giving a rating o 4. Thank you Best Buy and shame on you LG.

The washer and dryer came timely and were quickly installed.