Customer Ratings & Reviews

Very happy with the product so far - about a month of daily multiple loads. Easy to use and understand and connect with app. I am connecting everything LG with the app. Love the app functionality. The delivery team damaged my floor while delivering if but BB's customer support took care of it by reimbursing me the amount the contractor charged. It was a hassle for sure but at least with they didnt argue with me and paid up immediately.

We are very happy with our new LG washer. Its performance is amazing. Lots of options and every option has done a good job.

There are some great features about this machine. Bottom line, it does a nice job washing my clothes, it fits nicely in a small space, and is very quiet. I LOVE the app interface that notifies me when the cycle is complete and so it allows us to be much more efficient at laundry since we don't forget about it. I have a few gripes: 1) no dome light inside the machine, but the matching dryer does have one? 2) I really do not like the pre-programmed settings and find most of them useless except the sanitize cycle. For example, this is obviously a user preference as we all do laundry differently, but I wash bedding on hot and the bedding setting is only warm water with no ability to change the water temperature after selecting the setting. If we could program our own wash settings, that would make this washer 100 times better!

I bought this set for my mom. It is very sleek amd modern-looking. She never had a front loader so it was a positive change but she actually loves that it is quiet and cleans pretty well and spins to almost dry. I would recommend. Also comes with a 10 year warranty.

This washing machine is very nice. I am very happy with the quality of it. I highly recommend it!

Wonderful. Works like a charm. Quiet. No vibration problems. Normal cold cycle is quick, at 30 min. I changed from similar Samsung model that was $100 cheaper to this one. I should have gone with LG from get-go. I use the washer and don’t have to worry about reliability.

Looks great and works perfect. No issues whatsoever.

The machine a 5, the customer service prior to deliver a big time 0. I’d be giving a 0 rating if it were based on customer service but since this is about the machine, the machine is great. Quick, durable, and quiet. Recommend, but maybe not from Best Buy.

Compared to the Bosch washer this unit replaced, it does a better job of washing, rinsing and spinning and usually does the loads 10 minutes or more faster.

Amazing capacity and clean clean clean with very little laundry soap (less than a tablespoon) . Living on a farm- we get dirty and the clothes have never washed better. Very happy with this washer and the speed cycle is great. All features are really nice and efficient.

This washer is incredible, It has a great performance. It is the best washer I ever purchase. I will recommend it to my family and friends.

Item fits with the stack able dryer we bought at Best Buy years ago. this model is faster than one we had, quieter than the previous washer

Ive had this washing machine for a few weeks and it is very fast and quiet. Gets almost all the water out of the clothes so it saves energy on drying.

It has been operating seamless for over a month love the appliance

Love this washer! My clothes are softer and cleaner than with my top loader. I love all the different functions and that I can check to see how much time is left on the load with the app. I highly recommend it!

Had this washing machine for a short time but have used it several times and it works perfectly

It does what it's supposed to do and so far we ain't have any issues. The capacity works for our family and there are plenty of wash options without going overboard

So far has worked flawlessly. Have done large bedding and towels, steamed the loads and they came out great. Other clothes and things done on turbo, speed and high speed spin all worked well Happy with this purchase

The machine is great, and I would have given it 5 stars except that the Wi-Fi connection does not work properly. I have called LG several times, and the only way to get it to connect is to unplug the machine, plug it back in, sign out of then back into the ThinQ app. Deleting and reinstalling the ThinQ app does nothing. I also have the matching dryer and the Wi-Fi connection with that machine works perfectly. Apparently other customers have similar problems with the Wi-Fi connection on this washer model.

This washer is fantastic. It is replacing an older model of LG which gave us many years of great service.