Customer Ratings & Reviews

So far so good. Seems to wash just fine and a lot quieter than the Samsung

We are loving the lg washer and dryer set the we got. I have very high expectation with lg product and it doesn’t disappoint.

LG products are a staple in my family’s household. Most reliable and efficient products out there in terms of bang for buck. This washer delivers on that reputation every time. Love the settings and how easy it is to control. Pretty quiet as well which is a big plus!

It always smells fresh! I've never been able to say that about a washing machine. Beyond that, the allergene cycle is incredible if you have allergies/asthma. I purchased it as a replacement for a relatively new unit from a popular electronics manufacturer. They're not even on the same level. This product cleans on a much deeper level without damaging fabric. Totally impressed!

First, our salesperson (Joanna) was great. She really knows her appliances... took us right to what we needed. Love this washer. It is very Quiet and quick!! So many settings for whatever your laundry desires. We are very pleased and Best But got it here quickly.

We bought this LG dryer to replace our prior one. This one is a smart appliance so it works through an app as well as Alexa. With all of the cycles it has online there really is a cycle for everything. It works faster than our old one and cleans very well. One drawback on this one is that you cannot program a favorite cycle. We used to have a special one for sensitive clothes. However there are a lot of programs and it seems to be covered (also have others like gym cloths and baby clothes) The other drawback is that if you want to start it remotely, you have to turn it on and hold a button for a remote start so if you don’t remember to do that, the smart app will not help you. Notifications on the app that the washer is done also very helpful.

Easy to operate and works really well. Cycles seem shorter so less energy used.

Our old front loaders died after 20 years. This set was a great replacement. We've had them for almost a year now and they work great.

Fabulous machine. Bought this for my son and daughter in law and they are very happy. Clothes come out remarkably clean!

I am so happy to be able to wash larger items in the LG washer. Pillows, blankets, comforters, tablecloths and curtains will no longer be forsaken. Saves much water.

I love my new washing machine. It fits perfectly on my old pedestal which was important to me. Saved a few dollars! Wash cycles are all similar to my old LG from 12 years ago but it is much quieter.

It does what it's supposed to do and so far we ain't have any issues. The capacity works for our family and there are plenty of wash options without going overboard

I did a lot of research, and these were by far the best machines for the money. I also go the matching dryer. No problems.

Couldn't be happier with this purchase. The washer and dryer work so well and they are very easy to use. There is an option to do a fast, turbo wash which is just under 20 minutes and clothes came out clean and fresh. The set also looks very nice. Would recommend to anyone looking for a new set!

This was a replacement LG for our old one - the bearings were shot. This is far superior - super quiet and it removes more water from the clothes than the older one did - less time in the drier!! Best Buy installers were efficient, COVID safe and timely.

Everything went very smoothly; from ordering online, scheduling delivery, to delivery and installation there were no issues. We had a similar model that was 13 years old. Very happy so far with this purchase. We have used it for about a month now.

Happy Happy Happy - three words that describe my wife after we got this installed - replaced a front load samsung washer. this one is much quieter which makes eveyone happier since it is right off our kitchen

I did some research and chose this model - which has turned out very well indeed. The price was good and the return options also very good (tho' I did not need to use them) Very satisfied.

It has been operating seamless for over a month love the appliance

Within a month or two of this product being delivered and used, we began experience issues with the washing machine leaving a musty and moldy smell on all our clothes. However, because the product was outside the 15 day return policy, we were force to contact Geek Squad for further support. Geek Squad said that they could not find anything mechanically wrong with the product (despite their tech saying that he could totally smell the musty and moldy smell on a piece of clothing) and said that we should contact LG for further support. We attempted to contact LG and they blamed all issues with the product on the fact that the state laws in CA require energy/water efficiency, user error (despite the fact that we complied with all their recommend suggestions on maintenance (back to back tub cleans, use of special sanitizing product, wiping down machine, leaving door open, and using recommended laundry detergents, etc.), plumbing issues with our house (despite the fact that the house is a new construction home built in Sept. 2021) and water quality issues (despite the fact that we purchased a whole house water filter for our home specifically to eliminate this as a factor). Finally, LG stated that we need to run with all washes and tub cleans some type of laundry sanitizer product. While this suggestion did eliminate most of the odors coming from our clothes, I did not buy this product with the expectation that I would be forced to use laundry sanitizer product on a regular basis to keep my clothes from smelling after each wash. Moreover, using a laundry sanitizer product on a regular basis did not eliminate the smell completely. After LG ignored our cries for help, we turned back to Best Buy/Geek Squad because of our extended warranty on the washing machine that we purchased for nearly $500. Best Buy/Geek Squad continually shuffled us back and forth between different personnel, some who promised a return or exchange of the machine only to be told later on that particular personnel did not have authority to authorize a return or exchange. I called the manager from the store we purchased the product from and he ignore our pleads for help. The bottom line is this, Best Buy, Geek Squad and LG do not care about customer satisfaction or stand by the products they sell. A washing machine should make your clothes smell better after use; not worse. Moreover, LG has had major lawsuit in the past over the same exact issues with their front load washers in the past. I have been a loyal customer of Best Buy for years. I’ve spending thousands of dollars with this company, but after this experience, I think I will be looking for other venders to buy electronic products.