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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3045 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 3,045 reviews
  • Rated 5 out of 5 stars

    LG washer and dryer highest rated Consumer Reports

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was to replace a 5 year old LG washer model that looks identical to the new washer except for color. The old washer was still working with no repairs. I decided to replace both LG washer and dryer, due to old LG dryer requiring a second $600 repair.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect washer to match the dryer set of this combination. Holds one load of 3 people’s laundry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Washer!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Samsung Washer and Dryers!! This is our 2nd time purchasing washer & dryer from them. Our last set lasted us 15yrs. So far this product has been amazing as well and love the water saving feature!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this and the matching dryer and we really like them both. They are easy to use, and the internet connectivity is an added bonus. It notifies us when the load is done and if there is any problem with the load.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG Washer excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned LG in the past in their washer/dryer line. The new washer is quiet and no vibration. Very good product, worth what I paid and while not the top of the line, it has all the features we are looking for. Great job LG.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    Machine gun or washing machine?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t purchase this unit. My first unit had a door lock error. Lg replaced the lock and then the mother board. Eventually after 8 months of repairs they deemed the unit a lemon. They sent a replacement and it took 6 weeks the replacement sounds like a machine gun when it spins and rocks so bad the front door trys to burst open. Lg claims it’s an install error yet they installed it and won’t replace it under warranty due to their mistake. The unit failed within 10 days. I then purchased a new unit so I could have a washer to match my dryer. The unit did the same thing maybe worse. It sounded like metal pieces were broken on the inside during spin. The installers confirmed it was a manufactured defect lg still won’t fix the unit or refund my money. They even closed the ticket and their presidential liaison office won’t respond because they claim it’s an install error. How can two units have the same error an lg tech, two installs teams all verified it’s a manufacturing problem. Expensive mistake. The units pedestals and pedestal washer were 2800 and don’t work. The installers recommended getting GE they said they were having a lot of issues with lg. I even sent pictures and video to lg with the response that it wasn’t their problem.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. We are deeply sorry to hear about the challenges you've faced with the LG Washer (WM4000HWA) model. Your experience is important to us, and we genuinely apologize for the inconvenience and frustration you've encountered.

      We understand the significance of a reliable appliance, and we want to address this matter promptly. For help and guidance, you may visit this link: https://www.lg.com/us/support/help-library. If there's anything we can do to assist you further, please send us a private message directly on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy LG

  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. It’s physically beautiful and the washing cycles are very good. My girlfriend tells that it cleans the clothes better and that they smell fresher

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works super well! I have no compliants tbh. It was a great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works like a charm, easy to use, very efficient but the must important thing, it actually wash. I recommend it 100%. Also, make sure to have all the plumber job ready before you schedule your delivery,

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent washer machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer machine, very quiet, smart washer mashing I can control it with my phone away from home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our new washer. Lots of updated features from our old LG model. Only small issue is that it will stop the cycle if the load is unbalanced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this washer to replace our previous LG, this one is great, clothes are cleaner and in much less time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing Machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from in store purchase through delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer on a black friday deal and its amazing! Washes fast and has a lot of extra features and settings

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Positive about purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase, Installation, old unit hall away and all operating perfectly; very satisfied customer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Black Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is beautiful to look at as well as very efficient, steam option etc. I would recommend to others. Do not forget to hook up the Wi-Fi option as this keeps you updated on the status of the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Appliance

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been operating seamless for over a month love the appliance

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Upgrade to front load with large capacity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to complete a set for my Son. He is getting used to having a large capacity washer and so far loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the color and efficiency

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product looks nice and washes good. The only down side I have noticed is the fabric softener doesn’t fully get rinsed out when washing I have had to clean it out myself other then that good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing machine is efficient an dxtremely quiet. Delivery and installation was golden.

    I would recommend this to a friend