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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2996 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 2,996 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box, work great! So far so good. Hopefully is will last longer than my previous washer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this washer for 5 weeks, works great! I would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this after our top-loading washing machine finally stopped working (mid-cycle). It is such an upgrade, I'm mad I didn't do this before. The LG app is surprisingly convenient too, letting me on my phone when the wash is complete or when we need to run a clean cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my business and it works great. So happy with this purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No dedicated “wool” setting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fine machine - but lacks a dedicated “wool” setting. This is something that is common on machines today. You can download one from the internet (seriously???) WiFi on a washer is plainly stupid. Aside from that this is my second LG in 12 years. That’s about as long as these things last as big repairs don’t make financial sense.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, PhilipF. Thank you for sharing your experience with the LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. We understand your inquiry regarding the cycle settings and connectivity features. To access the Wool cycle, you can use the LG ThinQ app to download it directly to your machine's "Download Cycle" position.
      https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/J7G564PZ86
      For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo LG

  • Rated 5 out of 5 stars

    Perfect AND Pretty!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    soooo amazing!! color is insanely beautiful! this set is everything that I could want in my laundry room...and more! all the useable features and none of the junk. the only thing i had to get used to was throwing my pods in the tub. super quiet, self leveling, the cycles are so fast and effecient. no wasting of water or trying to figure out what size of load i just threw in there. it does everything for me! LOVE!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine! Very happy with it! Highly recommend it! Very efficient. Plenty of cycles to choose from.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, so easy to use, and the ability to connect it to my smart phone makes it even better.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer and dryer set. Works so much better than the last set I owned.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer and dryer set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer and dryer set. They look nice, easy to use and love that they connect to my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t be happier with this purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with this purchase. Front load makes it easy to reach all items (some family members are shot so it was challenging to reach the bottom in a traditional washer). Freak load detection so very energy efficient. And love that it connects to an app so when I’m out of hearing distance, I know exactly when it finishes the cycle so clothes don’t sit there for hours.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So far, so good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’ve had no issues. Very happy with purchase. Delivery and install was good too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It performs very well. It's an LG after all. It has many options to select from so I get exactly what I need for a specific load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with this washer and all of the updated features. My family realy loves the steam option. The washer is very deep and I believe that will save time and money with less loads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG 4.5 Cu.Ft. high efficiencyStackable smart front washer with Steam is really good that makes me my day relaxed. I will refer this product to my friends thank you team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer. Gets clothes done quickly. Love that the door is magnetic and stays slightly open to air dry. Once you figure out how to operate panel, it is easy to program. I didn’t find the hard copy quick guide helpful. Once you download manual(not easy), it is not the easiest to maneuver through to find the information you need. Wish there was a hard copy provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First LG appliance that I have purchased. Replaced my Kenmore Washer. I have had about three weeks now. So far I’m pleased with how it performs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had this washer about 2 months. Overall, I like it, but I think some of the settings are confusing. I’m disappointed it doesn’t have an interior drum light. It has WiFi, but no light?! It washes pretty well though, so I’m pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We are very happy with our new washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying my new LG 4.5 Cu. Ft. High-Efficiency Smart Front Load Washer. I haven't explored all the features yet but so far I am really happy with the quicker wash times and how well it removes excess water in the clothing and towels, which seem to be drying faster!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 thumbs up experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a washer & dryer. I gave the sales associate the specs. He showed me the matching models that fitted my criteria. We rang it up & they were delivered within 3 days. The delivery staff got the old out & installed the new set & I was washing clothes within the hour. 2 thumbs up from beginning to end!

    I would recommend this to a friend
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