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Customer Ratings & Reviews

Your price for this item is $849.99
The comparable value price is $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 2965 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 2,965 reviews
  • Rated 5 out of 5 stars

    I wonderus washing machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Isn’t it wonderus being able to wash your wonderful clothing?! well if you want a wonderful washing machine, walk on over to Best Buy and buy their WonderUs washing machine and carry it home and it will make wonders for you! Wonder why you may ask? Well because it’s wonderful and wonderus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine at a good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our washer and dryer were at least 13 years old so when we started having problems with the washer we thought it wise to replace both. We are happy we did. The new washer is not as noisy and our clothes appear to be cleaner than with the old washer. They were on sale so we are happy with the purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Love the smart features, stainless black steel look, and quick washing time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an LG before this one whick lasted us about 15 years. This one is sleek, Quiet and hoping to get the same results as the last one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, efficient way to use. A little louder than my last, but easy to use and gets big loads of clothes clean, fast.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Color not correct

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is good works fine. I would give the rating based on the marketing of this as black steel color is just a charcoal gray. This is the same color as the other LG but with a black door. So if looking for black pass on this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Donde esta la installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very handsome machine. It looks great in my garage where it’s been sitting for over a month now FEET away from basement where it should have been installed A MONTH AGO. How does the expression go?.....How many Geek Squads visits does it take to install a new washer or dryer? Answer: 4 & counting

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing installation, service was quick, rep very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does an excellent job. I am happy with my choice!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product was looking for a washer and dryer with steam option. it makes very less sound when it runs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful washing machine. I like all of the cleaning options available. The front clean out access is a nice feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No serious complaints

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic washer with tons of features and efficient washing. The only complaint is the lack of LED light when the door is open and the display is not backlit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using an old top loader for years this washer is quite the upgrade. It gets my work stains out of my clothes much better than our previous washer. All of the different features for connectivity are neat, not necessary. So far very happy and impressed. Will update in the future if any issues arise.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    LG ThinQ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine works very well. I really like the feature that I could download additional settings.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer Dude

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes clothes great. Gets them nice and soft.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love best buy beautiful washer and dryer love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Athletes

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good with my new washer! Clothes are smelling fresh, it uses an economical amount of soap, plenty of room and different settings. What I love most about it is it’s ability to make work out clothes smell clean and fresh!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Washer & Dryer Ever!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it, fresh and clean clothes every time. Washing white horse leg wraps, very dirty, comes back white without bleach! Highly recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Regret This Purchase, No Support for Faulty Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased both the washer and matching dryer. The dryer works great (no complaints there). Unfortunately, the washer has been a nightmare since day one. It leaks from the detergent drawer and floods the floor with water. I reached out to Best Buy within days of purchase, but they offered no support besides telling me to contact LG. LG sent a replacement detergent drawer, but the problem continued. When I contacted them again, I was sent YouTube videos on how to clean the door and seal which has nothing to do with the actual issue. After repeated calls and no real solutions, we’re left stuck with a faulty washer. At this point, I just want to return it and buy another brand. This will likely be my last LG purchase and my last appliance purchase from Best Buy.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi Amir, thank you for taking the time to share your experience with the LG WM4000HBA washer. We truly appreciate your detailed feedback and understand how important it is for your appliance to function properly from the start — especially when paired with a matching dryer that’s performing well.

      It’s clear you’ve made every effort to resolve the issue, from reaching out to Best Buy promptly to working with LG support and replacing the detergent drawer.

      Since this concern has persisted despite multiple attempts to fix it, we’d like to investigate your case further and explore a more effective solution. Please reach out to us directly at lgdigitalcare@lg.sprinklrsupport.com so we can take a closer look and assist you more thoroughly.

      In the meantime, if you’d like to review product specifications or support resources, you can visit our official page here: https://www.lg.com/us/washers/lg-wm4000hba-front-load-washer.

      Thank you again for your feedback — we’re here to support you. -Avril LG

  • Rated 5 out of 5 stars

    Excellent Washer!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned this washer for over a year and love it. Its really good quality for its price and has many programs and options for optimized washing. Big, easy to use and adjusts washing time based off of sensing the load. Definitely recommend!

    I would recommend this to a friend