Customer Ratings & Reviews

I LOVE this dyer. I love the pink know vs. the standard stainless steel look. It has so many useful features and can clean our clothes in 20 mintures for a small light load, Enjoy the flexibility of all the features.

Original install of the washing machine had some issues, but the washing machine is great. We got almost 18 years of service from our last set of LG washer & dryer (also from Best Buy) & hope we get the same out of these. Definitely get pedestals- much easier to transfer laundry.

The item is good and works well. I did not notice any issues.

Excellent washer easy to handle and save good enery

Machine is very quiet and gets clothes really clean I would highly recommend the LG Washing machine!

Very good washer and dryer setup I have it in the stacked position and it doesn’t shake or anything I’d recommend anytime

Worth the price now , At the time could have got something better for the price i paid.

Very satisfied with this purchase. I compared with other stores and found best price at BEST BUY outlet store

I bought this in addition to the matching dryer as part of a Black Friday deal. I was extremely disappointed to find that no matter what I did, the clothes came out extremely wrinkled, even on the lowest spin speed. It came down to the machine being extremely high efficiency, resulting in a high spin speed (to get as much moisture out as possible). The high spin speed absolutely pressed all clothes completely flat against the inside of the drum. They were packed so tightly that you could see small indentations on the clothes from the small holes/screws on the inside of the drum. Ironing, steaming, and just about everything I could find to get the wrinkles out didn't work. Even on thick denim. Eventually I had to return the washer, which ended up being a completely different nightmare as Best Buy's customer service was awful. I got the return set up entirely fine, but the person I spoke to in order to set up the refund lied directly to my face about about how I would receive a refund on everything. Apparently they will only refund you on the unit itself, NOT the hookup cables/water lines that you have to buy separately. I understand that the original installation fee cannot be refunded, but what am I supposed to do with just hookup water lines for a machine that was returned? The crew that picked it up took the dryer electrical cable (also a separate purchase) with them when they picked it up, but I was not refunded. So that was essentially stolen from me. Lastly, there was a $150 promotional gift card that came with the units. I returned the gift card when the units were returned, but the $150 was deducted from my refund. After talking to four different customer service agents over the course of three weeks, they have still not refunded this amount or anything else, despite saying that they would. So ultimately, I lost about $400 out of pocket on the return of this item. Do yourself a favor and buy a different washing machine. And buy it from a different retailer -- at least that way if you need to return it, you won't have items stolen from you and you'll likely get a mostly full refund.

the washer is excellent and the installation went without a hitch

Thus machine does its job efficiently and quietly. The phone notifications are a major plus.

It was an upgrade from a 13yrs older LG front loader. It's large capacity is great and the Turbo wash is fast. Small loads take only 20 mins. And it is very quiet. So far it was worth the upgrade.

Solid washing machine. Haven’t used the bluetooth setting. Fast quiet clean clothes. What else can you ask for.

My new LG washer is really fun. Lots of stuff to learn to help me with my every day laundry. The size of cabinet is smaller but the drum is still Large. All kinds of neat programs to help you wash better and faster.

Seems to operate well in default mode, Overdone technology and needs to be offered with a simple interface for ease of operation. I doubt we will ever use 90 % of the very complicated choices. My iPhone does not need to operate my Washer or Dryer or even know what it is doing. Was purchased as a Washer/Dryer pair and have had the unit for about a month now and so for has been satisfactory otherwise.

So far after 2 months it is a great deal and a great washer. A slight problem was with the delivery the Geek squad lead was in too much of a rush and did not leave the bolt assemblies and damaged the inlet valves attaching the inlet water hoses. The response was good when I called in to get replacement parts.

So absolutely amazing; the crew did a great job installing and works magical

I have had the washing machine for over three months and it has been amazing. The clothes are super clean. The machine uses less water. I would highly recommend it.

I am very happy with the washing machine, it has many cycles in which it accommodates the entire family's types of clothing. I love its color.

machine is quiet and very efficient love all the settings and clothes feel really great