Customer Ratings & Reviews

I love this new washing machine. It is very quiet, and finishes the loads very quickly. So far, I could not be happier. Just waiting to receive the dryer!

I bought this in addition to the matching dryer as part of a Black Friday deal. I was extremely disappointed to find that no matter what I did, the clothes came out extremely wrinkled, even on the lowest spin speed. It came down to the machine being extremely high efficiency, resulting in a high spin speed (to get as much moisture out as possible). The high spin speed absolutely pressed all clothes completely flat against the inside of the drum. They were packed so tightly that you could see small indentations on the clothes from the small holes/screws on the inside of the drum. Ironing, steaming, and just about everything I could find to get the wrinkles out didn't work. Even on thick denim. Eventually I had to return the washer, which ended up being a completely different nightmare as Best Buy's customer service was awful. I got the return set up entirely fine, but the person I spoke to in order to set up the refund lied directly to my face about about how I would receive a refund on everything. Apparently they will only refund you on the unit itself, NOT the hookup cables/water lines that you have to buy separately. I understand that the original installation fee cannot be refunded, but what am I supposed to do with just hookup water lines for a machine that was returned? The crew that picked it up took the dryer electrical cable (also a separate purchase) with them when they picked it up, but I was not refunded. So that was essentially stolen from me. Lastly, there was a $150 promotional gift card that came with the units. I returned the gift card when the units were returned, but the $150 was deducted from my refund. After talking to four different customer service agents over the course of three weeks, they have still not refunded this amount or anything else, despite saying that they would. So ultimately, I lost about $400 out of pocket on the return of this item. Do yourself a favor and buy a different washing machine. And buy it from a different retailer -- at least that way if you need to return it, you won't have items stolen from you and you'll likely get a mostly full refund.

Very good washer and dryer setup I have it in the stacked position and it doesn’t shake or anything I’d recommend anytime

Replacing a 15 year old LG trim with an upgrade with a 5cuft drum.

Machine is very quiet and gets clothes really clean I would highly recommend the LG Washing machine!

The door does not close very smoothly, I'm nervous it could break. Otherwise functions very well.

Very satisfied with this purchase. I compared with other stores and found best price at BEST BUY outlet store

I have had the washing machine for over three months and it has been amazing. The clothes are super clean. The machine uses less water. I would highly recommend it.

Worth the price now , At the time could have got something better for the price i paid.

I am very happy with the washing machine, it has many cycles in which it accommodates the entire family's types of clothing. I love its color.

Solid washing machine. Haven’t used the bluetooth setting. Fast quiet clean clothes. What else can you ask for.

Thus machine does its job efficiently and quietly. The phone notifications are a major plus.

Excellent washer easy to handle and save good enery

I am really loving my new washer. My clothes (yard work clothes) are getting so much cleaner and the cycle is not that long even on the heavy duty setting. I also was wondering how much it would vibrate during the spin outs but the vibration is very low! Very happy

First front load washing machine we’ve bought. So far it works quite efficiently.

the washer is excellent and the installation went without a hitch

Dries the clothes quickly. Perm press is very quick and does a great job. Like the feature that sets the dryer cycle automatically based on the wash cycle setting. Concerned about cleaning out the lint shoot since ot is very tight and doesn't seem easily accessible.

This is literally the washer i always wanted. Works well with LG phones and supports wifi. Instal was smooth

This is a great washing machine. It has all features that anyone would need to wash their clothes. It is super quiet and it balances the clothes automatically before it starts washing. Would highly recommend.

machine is quiet and very efficient love all the settings and clothes feel really great