Customer Ratings & Reviews
- Model:
- WM4000HWA
- SKU:
- 6419621
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
Finaly purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally made the purchse for this washer from the Hawthorne Bestbuy location,months before this said purches. I arrived at Hawthorne CA branch to pickup my new washer only to find out it had been sold. I then asked the sales perspn if I could speek to a maneger about this sittuation. After about 10 minutes later managment arrived to tell me, I was emailed about the washer showing up and ready for pickup. No such email made my in box. I was there for pickup a day after the 5 day hold policy,and to repeat the washer was sold to another party. At this time,he apologized,Then asked if I wanted to order another washer,no other suggestions were made. I waited about eight weeks and and a couple of payments for that. I then asked to close my Best buy account,he then said he could not help with that and would have to call a Texas branch before 4pm central time. I did so,and am still recieving account sales emails. Please close my account as I did by phone. The latest group of sales people @ the Torrance CA Best buy branch are very helpful, thanks to them. Regards Tib Jimenez
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tib. Thank you for sharing your experience with the LG Washer (WM4000HWA) model. We understand your concern about the pickup of the unit and dealing with the issues regarding your Best Buy account. We aim to give you excellent service and make sure everything goes smoothly. It’s great to hear that the team at the Torrance CA Best Buy branch has been helpful. For Best Buy account management issues and closing your account, it would be best to continue working directly with Best Buy’s customer service at 888-237-8289. If you need any further assistance related to your LG products or have other questions, please don’t hesitate to reach out to us. You can send us a private message on social media @LGUSSupport, and our team will be glad to assist you with any LG-related concerns.
Thank you for your feedback and for choosing LG. ^Juvy
GREAT VALUE FOR PRICE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine provides so many options and that actually saves me time in my busy day. It is quieter than I expected and it does a great job on any load size or type of load.
I would recommend this to a friendNo Complaints
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this washer and I love it. The guys who delivered were nice and very considerate. No complaints here.
I would recommend this to a friendWipe it Down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cute runs really nice. app is a little confusing. MAKE SURE TO WIPE DOWN INSIDE AFTER EVERY LOAD, just from experience from other front load washers if you arent doing this your washer isnt going to lost long
I would recommend this to a friendGreat washer!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is amazing! It cleans everything so well! Plus, it is so quiet!
I would recommend this to a friendGreat washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love LG products. This washer has been no different. Lots of wash options, including steam & turbo wash. Turbo wash is great. Cuts was cycle in half. My wife does wish the glass on the door was clear. She likes to see the washer working.
I would recommend this to a friendBeautiful machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.100% happy about this machine its Very Good brunch and good quality!!!!
I would recommend this to a friendWasher!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!!! Very happy with the decision of buying it.
I would recommend this to a friendGreat machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off I love this machine, coming from an outdated toploader. My clothes have never felt so soft and clean! I love how fast and efficient it is. My only gripe is the Wi-Fi and the app never seems to work…
I would recommend this to a friendRegret This Purchase, No Support for Faulty Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased both the washer and matching dryer. The dryer works great (no complaints there). Unfortunately, the washer has been a nightmare since day one. It leaks from the detergent drawer and floods the floor with water. I reached out to Best Buy within days of purchase, but they offered no support besides telling me to contact LG. LG sent a replacement detergent drawer, but the problem continued. When I contacted them again, I was sent YouTube videos on how to clean the door and seal which has nothing to do with the actual issue. After repeated calls and no real solutions, we’re left stuck with a faulty washer. At this point, I just want to return it and buy another brand. This will likely be my last LG purchase and my last appliance purchase from Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Amir, thank you for taking the time to share your experience with the LG WM4000HBA washer. We truly appreciate your detailed feedback and understand how important it is for your appliance to function properly from the start — especially when paired with a matching dryer that’s performing well.
It’s clear you’ve made every effort to resolve the issue, from reaching out to Best Buy promptly to working with LG support and replacing the detergent drawer.
Since this concern has persisted despite multiple attempts to fix it, we’d like to investigate your case further and explore a more effective solution. Please reach out to us directly at [email protected] so we can take a closer look and assist you more thoroughly.
In the meantime, if you’d like to review product specifications or support resources, you can visit our official page here: https://www.lg.com/us/washers/lg-wm4000hba-front-load-washer.
Thank you again for your feedback — we’re here to support you. -Avril
Very pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this steam washer! Shortly after getting it, my sister had a cat pee on some of her clothes. Ran it through my washer with the steam cycle and completely odor free!
I would recommend this to a friendExcellent Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and does a good job with cleaning. I like the 15 minute quick wash feature which allows for items that aren't very dirty. The machine does an excellent job of getting a lot of moisture out and has multiple spin settings.
I would recommend this to a friendLove this washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer, no upright agitator to rip up the more delicate items, a great spin speed to get the towels and blankets drier, intelligent programming interface, all in all a great purchase.
I would recommend this to a friendLove it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! It’s quiet and things I’ve washed are cleaner and the fabric is less stressed. I had to use an old upright agitator machine for a variety of reasons. Many settings to choose from.
I would recommend this to a friendBest washer ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I’ve only had it a month, I must say this washer is like a miracle. It gets everything super clean — cleaner than any commercial or consumer machine I’ve ever used — in 29 minutes. Great design with attractive colors and layout.
I would recommend this to a friendPurchase experience for clothes washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have very pleasant experience on my purchase dealing with your sales person Gary. Very smooth transaction
I would recommend this to a friendBeautiful color.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great capacity. Beautiful color. Easy to use, Love the steam accessory.
I would recommend this to a friend
Best washer ever!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very very quiet!! And u can customize the sound for when ita done washing
I would recommend this to a friendMs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uses much less water than my old machine. Clothes come out very clean.
I would recommend this to a friendExcellent washer machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer machine, very quiet, smart washer mashing I can control it with my phone away from home
I would recommend this to a friend
