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Customer Ratings & Reviews

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Comp. Value: $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 2996 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,996 reviews
  • Rated 5 out of 5 stars

    LG review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second LG washer. My first one went 17 years. It’s still works but I upgraded my dryer last year so made the washer upgrade this year. LG makes the best washer and dryers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer dryer set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this washer and dryer set. Works well lots of options! Pretty quite and looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer, easy to use, very quite during wash cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a Great washer. I looked up consumer reports and have been waiting to get it at the right price. Very quite. Lot of functions. Steam and Turbo Wash. Most clothes come out pretty dry. Very less vibrations. No issues so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replacing a 10 year old LG washer that never had problems....why change now! And it was on sale!!!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We want to say a great big thank you for your committed support of the LG Brand, as we continue to meet our customers expectations by improving our products and services daily. We're here to help if you have any questions or concerns please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport, Our Customer Service Number is (800)243-0000.~Tanisha LG

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love mine. I can put in a large load and saves me so much time. Would purchase again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pictures are not accurate.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this after looking at the photos on Best Buy's website that showed the bottom completely covered by a panel. When the washer arrived it had no such panel meaning the washer is not protected from mice/rats/vermin that might enter our garage. It's an appalling oversight to show inaccurate pictures of the appliance.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Henry. Thank you for taking the time to share your experience with the LG Washer (WM4000HWA) model. We understand your concern about the discrepancy between the product images and the actual washer you received. We strive to provide accurate product information to our valued customers prior to purchase. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more help, please reach out to us on social media @LGUSSupport. We're here to help find suitable solutions with you. ^Juvy LG

  • Rated 4 out of 5 stars

    Good on the second try

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had one delivered and installed myself, turns out there was a defect causing water to leak into the machine when it was off and unplugged. Contacted Best Buy and they sent a tech out a week later with a new unit and included a free install. Machine has worked well since

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Gets my clothes so clean! No need for softeners anymore or beads to help clothes smell better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Black Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is beautiful to look at as well as very efficient, steam option etc. I would recommend to others. Do not forget to hook up the Wi-Fi option as this keeps you updated on the status of the unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been great so far. Everything works as it should. Delivered when it was supposed to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done, Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well done, Best Buy kept us abreast of all delivery details.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washing machine. Overall very quiet. The varied cycles have been great. Handled King size bedspread with plenty of room and no balance issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer was the exact color we wanted. Easy to operate and runs quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer overall great cleaning on big loads..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less money and get the best washer. East to install no need to get technical expert. Connect to wife and watch in phone by app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected., Great machine with lots of options. Only option I didn't get is the handwash cycle, but I can customize it and still make one on my own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy the ease of use. Convenient to transfer clothes from washer to dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been a wonderful experience working with this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and great installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Washer is great, it connects to your phone and can run diagnostics on it from your phone! Tells you when it is complete. Installation was great!

    I would recommend this to a friend
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