Customer Ratings & Reviews
- Model:
- WM5500HVA
- SKU:
- 6529912
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 4.5 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and TurboWash 360's cleaning performance, ease of use, quiet operation, and large capacity. Many appreciate its sleek design and the numerous features it offers. However, some customers have expressed concerns regarding the readability of the display, the installation process, and the control panel's user-friendliness. A few also mentioned challenges with the start button.
This summary was generated by AI based on customer reviews.
UNHAPPY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG washing machine is totally messed yp and getting service was like a beaucratic nightmare.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about dealing with issues on your LG Washer (WM5500HWA) model, especially when getting the service you need feels like a bureaucratic nightmare. We're all about providing high-quality products and exceptional service, and we really want to make your experience as smooth as possible.
We want to ensure you get the support you need without any stress. It might be a good idea to reach out to LG customer support directly to help speed things up. Sometimes, hitting us up through social media or a different support line can really help move things along.
Feel free to send us a private message on social media @LGUSSupport, and we'll do our best to help you get the service you deserve and sort out any issues with your washer. ^Juvy
Big regret!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful, super loud, tub has smelled awful since day 1. Thought it’d go away after use and it hasn’t. Clothes have oily marks on them after wash as if they washer didn’t clean them well … super disappointed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Melissa. Thank you for sharing your experience with the LG WM5500HWA washer. We're sorry to hear about the issues you've encountered. Your feedback is valuable to us, and we're here to help. Please send us a private message on our social media platform via @LGUSSupport, and our team will promptly assist you with troubleshooting steps and ensure your washer meets your expectations. We appreciate your patience. ^Sam
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally happy with the purchase, delivery and set up of the machines. However, not even 3 weeks old and the washer went completely dead. Called to schedule a replacement, they said it would 3 days. I called to confirm and they never had the order!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi there! We believe in providing quality work, and we're saddened to hear of what you've experienced, This is not our usual standards. We would be more than happy to look further into why your replacement order was not found. We want to ensure you that we value your business, and would like the opportunity to rectify things with you. Please private or direct message via Facebook or Twitter with your case/repair number or model and serial numbers of your LG - 4.5 Cu. Ft. High-Efficiency Smart Front Load Washer, using the handle @LGUSSupport. ~Rita
Waiting over month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this set n never got delivered on the delivery date December 9th, now it was supposed to be delivered today and now again not delivered. This is costing me money to go to the laundrymat and i paid for a washer n dryer that best buy never delivers. I paid over 1700 dollars for something i don't get to use. Im very upset n considering how much money i spent on this i wouldn't recommend
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. We are truly sorry to hear about the delays and inconvenience you have experienced with the delivery of your washer and dryer set. We understand your frustration and disappointment, especially considering the significant amount you paid for the appliances. Your feedback is crucial to us, and we will address this issue promptly to ensure a better delivery experience for our customers in the future. If you require any further assistance or have any questions, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Humming noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.During the second wash load, it made a very load noise and then a soft humming noise.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thanks for reviewing your LG Washer (WM5500HVA). We understand that a loud noise can be worrying. We aim to provide quiet, high-quality products that meet our customers' needs. We're here to help fix this issue quickly. Visit this link for troubleshooting: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-spin-cycle-CT10000010-20150712819062#. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am waiting for my 3rd machine. 1st one leaked, 2nd one doesnt drain properly.installation team does not know anything
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Caroline. Thank you for sharing your experience with the LG Washer (WM5500HVA) model. We understand your concern about dealing with multiple machines and ongoing issues, especially regarding installation and performance. We strive to provide high-quality products and exceptional services to ensure a smooth and seamless experience. While waiting for your third unit, we recommend checking the drain hose to ensure it’s not kinked or blocked, as this can affect draining. For more help, visit https://www.lg.com/us/support/help-library/lg-washing-machine-whys-is-water-not-draining-from-my-washer--20153067403293. If you have any questions about the installation process or need more troubleshooting tips, we’re here to help.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. Your feedback is important to us, and we appreciate your patience as we work towards a solution. ^Juvy
About machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like this machine, the functions is not working
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Madina. Thank you for reaching out and sharing your concerns with us. We understand that you're experiencing issues with your WM5500HVA washer and we want to assist you in getting it back to working order.
Based on the symptoms, we recommend trying a few steps to resolve the power issue:
Check the Power Outlet: Ensure the washer is plugged directly into a wall outlet (without an extension cord or surge protector). If you’ve been using an extension cord, plug it directly into the wall and test the unit again.
Reset the GFCI Outlet: If your outlet has a GFCI, press the reset button to restore power.
Check the Circuit Breaker: Sometimes, the circuit breaker may trip. Please turn off the circuit breaker, wait for 5 seconds, then flip it back ON.
Test the Outlet: Plug another device into the same outlet to confirm if the issue lies with the washer or the outlet itself.
LG Washer – Why Won’t My LG Washing Machine Power On? - https://www.lg.com/us/support/help-library/lg-washer-why-wont-my-lg-washing-machine-power-on--20150791852235
If the issue persists, we recommend reaching out to our service team for further assistance. Please send us a private message on Social Media @LGUSSupport, and we’ll help guide you through the next steps. We appreciate your patience!
—Renzo
Washer 4.5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 4.5cubic feet washer didn’t work so we exchanged it to the 5.5.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, GloriaS. Thank you for sharing your experience with us. We understand that you exchanged your LG WM5500HVA 4.5 cu. ft. washer for the 5.5 cu. ft. model due to issues with the original unit. We appreciate you providing this feedback.
If you ever encounter any further issues with your new washer or need assistance with setup or troubleshooting, we’re here to help! Please feel free to reach out to us through social media @LGUSSupport for further guidance.
https://www.bestbuy.com/site/lg-4-5-cu-ft-high-efficiency-smart-front-load-washer-with-steam-and-turbowash-360-graphite-steel/6529912.p?skuId=6529912
We hope the new washer works perfectly for you, and we appreciate your understanding.
—Renzo
Loud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud and shakes with every load. Returning, we like to use the time at night and no one could sleep through it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Washer (WM5500HVA) model. We understand the importance of a peaceful environment, especially during nighttime. Please know that this is not the standard we aim to provide, as we strive to deliver reliable, high-quality products. We're here to help. Please visit the following links: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-spin-cycle-CT10000010-20150712819062 and https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine-CT10000012-1400517829363. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
- Pros mentioned:Capacity
Awesome set
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this washer! We bought it as a set and got pedastles to go along with the washer and dryer. The capacity and efficiency are fantastic and we couldn’t be more pleased with our purchase.
I would recommend this to a friend - Cons mentioned:Installation
Do not opt for Best Buy installation!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A local installer swiftly accomplished a stacked washer/dryer installation that Best Buy failed five times to execute. Their commitment to delivering quality work was evident throughout the process. In stark contrast, Best Buy's installers proved to be a nightmare, demonstrating incompetence and a lack of motivation to complete the installation we had paid for with our new washer purchase. The ordeal included unnecessary purchases of extra parts, the delivery of a dented unit (leading to further delays), and a team that refused to perform the installation, citing a lack of training in gas dryer setups. Despite multiple attempts over a month, even after upgrading to a new washer, the same Best Buy crew refused to stack our Kenmore dryer on an LG washer, insisting we purchase a new LG dryer that matched. The installers' poor service was only overshadowed by Best Buy's abysmal customer service, involving countless phone calls, hours lost, and frustrating interactions with call centers in India. Worse, Best Buy refused any kind of consideration for the trouble they put us through for an entire month. After reaching the end of our patience with Best Buy, we sought the help of a local appliance installer, Best Appliance. In just an hour, they completed the job seamlessly, providing a stark night-and-day difference in service. For those purchasing new appliances, my advice is to secure your deal from any big box store but decline their installation service. Instead, schedule the installation with a competent local installer to ensure a hassle-free, on-time, and properly executed job. The investment is well worth it and may save you from the agonizing and frustrating ordeal we experienced with Best Buy. Trust me, Best Buy does not want you to use their installation service. They are well aware of the issues yet do nothing about it. I'm doing them and you all a favor with this warning. They just want to sell you the appliance and not deal with their contracted installation headaches either. If this gets posted and stays on the Best Buy site, you'll know this is true.
I would recommend this to a friend - Pros mentioned:Quality
Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Love my LG Washer.. We have always had Samsung Washer Dryer n TV . Had heard alit of good Things about LG . Our friend Tom Schultz head of Appliances Department helped us decide between 3 different brands. Still have my Samsung Dryer Have had for years still working great but when it goes out will get LG Dryer to match. Best Buy
I would recommend this to a friend - Pros mentioned:Capacity, Cleaning performance
Samsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product, large capacity, cleans very well fit into the space we have along with the companion dryer. It was a good price delivered on time by a great delivery guy who went above and beyond for us.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality and easy to use and washes very well.
I would recommend this to a friend - Pros mentioned:Quality
We love our LG!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our first front load washer. We love it. Our clothes are cleaner and we are using less water. The washer is well built and the LG App is awesome with reminders that the wash is finished so you won’t forget you have clothes in the wash and it tells you when to run the tub clean cycle. We are really enjoying our new LG washer.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Great washer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is amazing! Unbelievably quiet, and very efficient.
I would recommend this to a friend Excellent appliances! See note re add/delete cycle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent appliances (LG 5500! A delight to use. Download the FULL online manual(s). FYI these come with about 1/3 -1/2 the available cycles preinstalled (only 2 on washer are true defaults, Normal and Tub Clean) - so you may want to remove or add cycles. But the instructions how to change the menu(s) weren’t clear - at least to us. Here’s how: Turn machine ON (button to left of dial). Push OPTIONS on the flat panel to the right of the dial. Go back to DIAL and rotate dial until CYCLE LIST EDIT appears. Use check marks and return arrow on DIAL to make changes. Be sure to save your changes. PS no you can’t change the “cycle done” chimes. Only adjust the volume or turn it off. Enjoy!! We are.
I would recommend this to a friend- Pros mentioned:Ease of use, Noise level
Excellent washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Easy to use! Not making much noise! I love it
I would recommend this to a friend - Pros mentioned:Ease of use
Great washer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Very easy to use. Many settings. The best part is the self-diagnostics via a smartphone. High tech is a bit of a concern, but while it works, its fantastic.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first fancier washer/dryer and so far so good. I just got an update for newer melodies for notifications.
I would recommend this to a friend