Customer Ratings & Reviews

I bought the matching dryer and pedestals. I will have a new washing machine coming that makes 2. They are also bringing a new dryer the first one broke first use. The second was damaged during installation. That makes 3! All this in two weeks with poor Best Buy support, sad eh! These are supposed to be the best top of the line LG units that are replacing my old ones bought at our local Best Buy twelve years ago!?!

Don’t buy front loads Invest in good old top loading machine with agitation technology Machine doesn’t wash well Just looks

I've only had my unit for a month but so far so good. Easy to use, had zero issues so far. And we installed it ourselves. Best Buy was unsure about it fitting down my basement stairs so we opted to do it ourselves. Fit fine and no damage. The design is beautiful, the dial control is easy to use, and I don't have 25 different settings to figure out. My clothes come out clean and I love it. Runs quiet and I get notifications on my phone to move the laundry to the dryer. Overall liking it very much.

Outstanding unit! I initially purchased a top-loader and quickly realized it was a mistake. Best Buy took it back without any issues, and the salesperson introduced me to the LG - 4.5 cu ft washer. He explained all the details, and we decided to buy it. After one month of use, I can say this washer is everything we needed and more. Great washer! Easy to use, very quiet, and with lots of room for bulky items, it gets clothes clean in half the time compared to my old washer. It has a large capacity, is whisper-quiet, and highly efficient. The clothes come out super clean every time. I also love all the features and things you can manage through the app. It’s connected to my Alexa, and I am a fan of the jingles that play when the load is finished. I am extremely happy with this purchase! 10/10 would recommend. I know I will have this for several years to come and would even recommend it to my mother. I want to give a special thanks to the Best Buy salesperson. I am happy to give him 10 stars for his outstanding recommendation and service.

I Love my washer, HaHa even my husband can use it. This washer is so quiet that sometimes I have to check to make sure that I had turned it on. The only thing that I miss that I had on my old washer was an extra rinse and spin for the cycles. I did not purchase the stand due to the space that I was working with, I feel that since I have the washer set up it is not too low. Glad I made that decision. It has lots of cycles to choose from. I will give the washer five stars and then some. I would recommend this purchase.

This washer performs very well. It is quiet and a normal load on cold takes only 30 minutes to complete. There are multiple settings to choose from and you can program your favorite setting to default each time you wash clothes. It is very easy to choose other options.

It’s amazing how much technology is packed into a clothes washing machine in 2024. This LG front loading washer checks all the boxes. It’s smart and beautifully engineered. It gets more clothes cleaner with less water. And we use half the amount of detergent that we used to use. It’s quiet. It hums softly. It fits in our narrow, laundry room, where many of the other front loaders would take up an extra few inches in depth. I would buy it again. One surprise was that quite a few optional cycles do not display by default on the control knob. For example, rinse and spin is not displayed as it default cycle. But you can add them from the menu system. I guess LG didn’t want to clutter the user selections with too many options that might be infrequently used. But once I added all the cycles to the default list, we solved that issue.

I recently purchased the LG washing machine, and I couldn’t be happier with my choice. From the sleek design to its powerful performance, this machine has exceeded my expectations. The large capacity is perfect for my family, and the variety of wash cycles ensures that all types of clothing, from delicates to heavy-duty items, are cleaned thoroughly. The machine runs surprisingly quietly, which is a huge plus for my household. One feature that truly stands out is the smart technology—it’s incredibly convenient to control and monitor the machine from my phone. The energy efficiency is also impressive; I’ve noticed a decrease in my utility bills since switching to this model. Overall, the LG washing machine combines innovation, reliability, and style. I highly recommend it to anyone in need of a high-quality appliance. Five stars all the way!

I LOVE my LG top loader!! But this home only allows for a front loader, 3 weeks in and no issues! Its so quiet when the sounds are off, love that! Cleaning well & sensing the load level.

The Quality and Efficiency of the Washing Machine is excellent, and it washes the clothes very well.

Great washer !! Gets loads of laundry done fast and clothes come out clean . Very easy to use and im not tech savvy !

Nice washer but digital controls could be better. For everyday used the controls are okay. There is not too much to adjust. I miss the older models with buttons and turn nobs. The clothes seem to get cleaned and no complaints. It's kind of cute being able to change the tone of the finish cycle. A little touch that makes hearing the tone feel a little jolly.

The quality and design of this machine are second to none.

I didn’t think that different Cycles could be so effective. This machine is done a great job cleaning clothes. It is not hard on them. I like that the app will enable you to download different cycle types for different washes. The connectivity is great. It’s pretty quiet as it runs. So far, all is very good. I am really happy with this purchase.

Nice dial and touch interface. Really good at cleaning. Quiet operation. Plenty of drum capacity. Turbowash is useful. App integration is useful for tracking cycle, maintenance and power usage.

Awesome, quiet washer. There's a ton of modes so go through them and figure out what works best for you. The app lets you monitor and know when the load is done. Nice large capacity. Clothes come out nice and clean.

Wow, latest technology and clean clothes. 20 yr old dryer stopped working, work horse washer still going, instead of looking into repair, it was time for a new washer dryer. As I’m not the primary user of these appliances, I didn’t even know what to look for. Since our past machines worked so long reliability was a major factor. LG seemed to be a top brand in popularity and reliability. So many option and features were overwhelming, but on the lg website measuring first was an important fact I initially didn’t consider. We had side to side set up and depth was limited to 27” so we were locked into 4.5 cu ft washer. Looking at the lg options the WM5500hva has a beautiful modern appearance, simple to understand controls that provide all the feedback for what is happening during the wash, plus the app informs you of when the wash is done, when to clean the drum with instructions and many other features. It has all the top features LG offers except auto detergent dispenser. We especially like the fact that the AI assesses what’s in the wash and chooses the correct setting depending on size of load and type of fabrics. Then it provides the info to the dryer so the proper drying cycle is chosen. My wife says the cycles are much faster and the clothes are coming out cleaner. This washer is amazing and fun. We can add or remove different washer cycles customized to our specific needs. I’m a bit of a techie so was fun to program Beethoven’s 9th symphony to signal end of wash. Extremely pleased with our purchase: washer, matching dryer, two stands and installation parts, Best Buy total protection saves on install, removal, and provides extra warranty. Delivered and Installed 2 days after purchase, Overall an expensive but excellent purchase and hopefully will perform another 20 years. Very pleased and would recommend the product if it fits and you want the latest technology from a reputable reliable company.

Purchased along with a matching heat pump dryer (see other review). Own multiple LG front loading washers and have had overall good reliability. This machine is new with zero issues. Capacity is big and the controls are easy to use. High spin rpm’s make clothing remarkably dry before transferring to the dryer (big energy saver).

This LG washer exceeded my expectations in terms of design, efficiency, and performance. I recommend it to anyone looking for a reliable and effective machine. It has undoubtedly made my laundry tasks much easier and more enjoyable.

Have only had it for a couple of weeks, but it is easy to use, quiet, and gets the job done. It is also very well designed and is aesthetically pleasing.