Customer Ratings & Reviews

Quiet, fast. Cleans clothes with little water and less detergent. Newer model of our old machine.

Awesome, quiet washer. There's a ton of modes so go through them and figure out what works best for you. The app lets you monitor and know when the load is done. Nice large capacity. Clothes come out nice and clean.

Wow, latest technology and clean clothes. 20 yr old dryer stopped working, work horse washer still going, instead of looking into repair, it was time for a new washer dryer. As I’m not the primary user of these appliances, I didn’t even know what to look for. Since our past machines worked so long reliability was a major factor. LG seemed to be a top brand in popularity and reliability. So many option and features were overwhelming, but on the lg website measuring first was an important fact I initially didn’t consider. We had side to side set up and depth was limited to 27” so we were locked into 4.5 cu ft washer. Looking at the lg options the WM5500hva has a beautiful modern appearance, simple to understand controls that provide all the feedback for what is happening during the wash, plus the app informs you of when the wash is done, when to clean the drum with instructions and many other features. It has all the top features LG offers except auto detergent dispenser. We especially like the fact that the AI assesses what’s in the wash and chooses the correct setting depending on size of load and type of fabrics. Then it provides the info to the dryer so the proper drying cycle is chosen. My wife says the cycles are much faster and the clothes are coming out cleaner. This washer is amazing and fun. We can add or remove different washer cycles customized to our specific needs. I’m a bit of a techie so was fun to program Beethoven’s 9th symphony to signal end of wash. Extremely pleased with our purchase: washer, matching dryer, two stands and installation parts, Best Buy total protection saves on install, removal, and provides extra warranty. Delivered and Installed 2 days after purchase, Overall an expensive but excellent purchase and hopefully will perform another 20 years. Very pleased and would recommend the product if it fits and you want the latest technology from a reputable reliable company.

The quality and design of this machine are second to none.

So far so good, got this for about 2mos ago and love how quiet this runs and how it looks on my space. The only thing I did not like about my purchase was the power cord is not included and you have to purchase and install yourself or from a professional.

Excellent Washer! Quiet, Efficient, and easy to use. Incredible improvement over previous top loader. Cleaner clothes and no “off balance” loads. Highly recommend

I didn’t think that different Cycles could be so effective. This machine is done a great job cleaning clothes. It is not hard on them. I like that the app will enable you to download different cycle types for different washes. The connectivity is great. It’s pretty quiet as it runs. So far, all is very good. I am really happy with this purchase.

I watched/read a lot of reviews prior to purchasing a washing machine. Although I feel I’m very techie, I was hesitant to this model due to there being no buttons, but my wife liked the looks the best. It was easy to install and set up. It cleans well and I enjoy all of the options annd notifications available through the app. I could not be happier with the purchase. I highly recommend this product. My home is slowly converting to LG Electronics.

Washes clothes very efficiently! Can wash basically all my clothes on cold and not have to worry about lack of cleanliness! Very quiet and pairs well with dryer and ThinQ app!

This is an excellent machine that is a huge step backwards from previous, highly rated models. The interface is truly bad on many levels. If the presets do exactly what you want, you're golden since it is mechanically splendid. A significant number of customizable features are actually blacked out on the display screen. If you don't already know they're there (Steam, Options, Extra Rinse, Delay Start, Fresh Care) and know where on the blank panel to press you're toast. In addition, you can't actually save any modifiers (including temp) to the preset or to a user slot so you can wash the way you prefer without readdressing the hidden options. If all that were visually available like previous models, ok. For a completely display screen menu machine, insane. A bonus is that the smoked plastic panel makes the whole thing outrageously dim in a well-lit laundry space when the machine is on the floor. Eye-level, ok, but you have to bend over to clearly see everything you're interacting with. Not what anybody I know wants to do trying to crank some loads out. Saddest is that these are just some software and display mods that would cost the manufacturer precisely nothing and not change the aesthetics of the new design. Bottom line is that this is the perfect lovely machine for a lovely home where someone else does your laundry. Buy the previous model while you can still get it.

Purchased along with a matching heat pump dryer (see other review). Own multiple LG front loading washers and have had overall good reliability. This machine is new with zero issues. Capacity is big and the controls are easy to use. High spin rpm’s make clothing remarkably dry before transferring to the dryer (big energy saver).

nice unit that seems a bit more quite than last LG unit. Simple design, easy to understand and use. Replaced older LG washer and was close fit except for round door, old one was square. Unit is very acceptable in looks next to older LG dryer.

Love the brand LG and this front load washer does not disappoint! Easy use even if you are not tech savvy. My 86 yr old mother in law loved it as well! Washes well, love the choices of cycles and the ability to customize!

Beautiful and Excellent Washer. Cleans clothes beautifully and is quiet and classy looking! We love it...

Works well, its quiet. And the app is convenient. Ai setting seems to work well

Good performance. Noiseless. Easy to use. Instructions are clear. Takes adequate time.

Love the sleek, modern design. Great capacity. User friendly dial controls.

this washer is amazing, we switched from a samsung to this one and will never buy anything else! it is very quiet, very smooth wash, it doesn't smell, love this washer!

I needed a new washer after my old one's drive shaft bent. I was apprehensive about getting one with so many bells and whistles, but two different repair guys recommended this brand, so I went with it. My laundry time has been cut in half. I am still using the same crappy old dryer I have had for like 20 years, but because the clothes are almost dry before going in, it makes quick work of it. So far, I am very happy. If you're not used to using the LG app to control LG products, you might have a learning curve. I have several, so it was no problem for me.

Excellent washer. Easy to use and very quiet. Washer has all the necessary wash modes and additional modes can be customized to the user’s specifications.