Customer Ratings & Reviews
- Model:
- WT7305CW
- SKU:
- 6420310
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 4.8 Cu. Ft. High-Efficiency Top Load Washer with 4-Way Agitator for its excellent cleaning performance, quiet operation, and large capacity. Many appreciate the inclusion of an agitator and find the machine easy to use. However, some users have reported issues with the power button and occasional balance problems. A few customers also mentioned concerns about the washer's long-term reliability.
This summary was generated by AI based on customer reviews.
Just Delivered & won't drain !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery Day. DOESN'T DRAIN !!!... Installer hooked up washer, started a tub clean cycle & left. Guess what... washer won't drain. Did the trouble shoot, no success. Called total tech, my options are: 1- set up appt for installer to come back. Earliest appt is 2 days from now. Installer is not a repair person but will confirm it is not draining. What ???? Why can't installer just come back? 2-wait until tomorrow morning when install paperwork will be complete & in Best Buy system then we can call total tech again to request a replacement. This will take 3-4 days minimum. Neither are great options. Extremely Dissapointed
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Jovelyn
Piece of junk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing my washer 3 years ago with the extended 2 year warranty with Best Buy ( not worth it) my washer panel stopped working and it would not turn on. I thought going with LG was a better option but same problema like the rest of the brands. They stop making parts and just want you to buy a new machine every 3-4 years.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Paloma. Thank you for sharing your feedback with us. We understand your concern about your LG Washer (WT7305CV) model, stops working, especially after only 3 years of use, despite purchasing an extended warranty. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. One troubleshooting step you can try is resetting the washer by unplugging it for a few minutes and then plugging it back in to see if it powers on. If that doesn’t resolve the issue, our team can help guide you on the next steps, whether it’s repair options or finding the necessary parts.
We understand your frustration, and we are committed to providing the best service possible to get this issue resolved. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further.
Thank you for your patience, and we’re here to support you. ^Juvy
Power Button Not Working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Power button will not work after 3 years of use. A new control board is needed to replace this and the cost is $300+
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Corey. Thank you for taking the time to review the LG Washer (WT7305CV) model. We're sorry to hear about your issue with the power button after three years of use. We strive to provide high-quality products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-washer-why-wont-my-lg-washing-machine-power-on--20150791852235. For further assistance, please reach out to us on social media at @LGUSSupport. ^Juvy
PCB assembly is broken after two years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The main control panel assembly is broken now after two years usage. And LG doesn’t carry the parts anymore on their website. I found lots of users got the same problem . Be careful!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG - 4.8 Cu. Ft. High-Efficiency Top Load Washer with 4-Way Agitator - White (WT7305CW) model and sharing your experience with us. We appreciate your feedback and are sorry to hear about the issue you encountered with the main control panel assembly as well as for bringing to our attention that the parts are no longer available on our website. We understand how frustrating it can be when a product fails after a relatively short period of usage.
We take customer satisfaction seriously and strive to provide reliable and durable products. Your feedback regarding the widespread occurrence of this issue will be shared with our team for further investigation and improvement. For more information about your product, kindly check this link: https://www.lg.com/us/support/product/lg-WT7305CW.ABWEUUS.
If there's anything we can do to rectify this for you, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Oh MOTHER (board)!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure of Shelf life but ours just kicked the bucket after 4 years. Shot mother board!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dustin. Thank you for sharing your experience with us. We understand how disappointing it is when your LG Washer (WT7305CV) model, stops working after just 4 years of use, especially due to a failure like a malfunctioning motherboard. One possible troubleshooting step would be to check if the washer is getting power (ensure it's plugged in and the circuit breaker hasn't tripped). However, given the nature of the issue, it’s likely that the motherboard will need to be replaced.
We recommend contacting us for further assistance with repair options. If your unit is still under warranty or if you have an extended coverage plan, we can guide you through the process of getting this repaired. Please send us a private message on social media @LGUSSupport, and our team will be happy to help you get this resolved. ^Juvy
MOLD and LG customer service is GARBAGE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 14months of use and running the cleaning cycles as recommended this machine is dangerously moldy. Mold flakes all over our kids clothes and bedding. LG says its not there issue because the product is past 12months of purchase. NASTY
No, I would not recommend this to a friendRusty mess.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The entire top of machine rusted after two years. Do not purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry for this problem. We are continuously working to improve the quality of the product. If you have any questions please contact our Customer Support via direct message at Facebook and Twitter.^Venette