Customer Ratings & Reviews

Hi, there. Thanks for sharing your feedback with us. We understand that the experience with the LG TV (43UT7590PUA) model didn’t meet your expectations, especially with the slow responsiveness and the recommendation for an additional purchase. We strive to provide high-quality products and ensure a smooth viewing experience. If you’re still open to troubleshooting, there are a few settings that could help improve the response time. To obtain more information, you may visit the following links: https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535 and https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. Please feel free to send us a private message on social media @LGUSSupport, and we can assist you further with this or any other concerns. We appreciate your feedback and hope to have the opportunity to help in the future. ^Juvy

Hi, Ted. Thank you for sharing your feedback with us. We understand your experience about the LG TV (43UT7590PUA) model and the usability of its operating system. This model runs on webOS 24, which is designed to offer a customizable and intuitive smart TV experience, including access to streaming apps, LG Channels, and Game Optimizer features.

To ensure smooth operation, please check for software updates via Settings > Support > Software Update, as these often improve speed and app compatibility. If the interface is challenging, enable Quick Cards to organize content better. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.

If you need anything else, message us on social media @LGUSSupport, and our team will gladly assist you. ^Juvy

Hi, Josh. Thank you for reaching out about your LG TV (43UT7590PUA) model. We understand your concern about experiencing lagging issues with apps. We strive to provide reliable, high-quality products and ensure a smooth and seamless viewing experience. To help improve the performance of your TV, we recommend trying a few troubleshooting steps. First, ensure that your TV's software is up to date. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Additionally, consider restarting your TV and your network router. This can help refresh the connection and may resolve any network-related issues that could be causing the lag.
If the problem persists, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience and look forward to helping you enjoy your TV to the fullest. ^Juvy

Hi, John. Thank you for sharing your experience with your LG TV (43UT7590PUA) model. We appreciate the details you’ve provided, and we understand how you felt about raveling a long distance only to receive a damaged unit missing parts.

In this situation, it might help to take some photos of the damage and the missing components, and then reach out to Best Buy customer service at 888-237-8289. Retailers are supposed to make sure that products are sold in perfect condition, so having proof of the issue can really speed things up when it comes to getting a replacement or a refund. If you haven’t heard back from the store yet, feel free to drop us an email at lgdigitalcare@lg.sprinklrsupport.com, and we’ll be more than happy to help you out. We’re here for you! ^Juvy

Hi, there. Thank you for sharing your experience with the LG TV (43UT7590PUA) model. We understand your concern about dealing with connectivity issues and difficulties using your TV. We aim to offer top-notch products and friendly user experience to ensure a smooth and seamless viewing experience. To fix the internet issue, reset the TV's network and enter your Wi-Fi details again. Make sure the TV's software is updated, as updates can solve connection problems. For Bose headphones problem, check if they work with the TV and are paired correctly. Resetting both the TV and headphones might help with the connection. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. For further assistance, please reach out to us on social media @LGUSSupport. We will be more than happy to help you troubleshoot further and find a solution. ^Juvy

Hi, there. Thank you for bringing your concerns to our attention regarding your LG TV (43UT7590PUA) model. We understand your concern about receiving a damaged product, especially when you’re expecting a new, perfect experience. We really take this seriously and want to make sure you have a smooth experience.

If you find yourself in this situation, we suggest checking your replacement TV for any cosmetic damage when it arrives. And if you notice any issues with the new unit, like display problems or functionality hiccups, we’re here to help you through some troubleshooting steps to get everything working just right.

Feel free to send us a private message on social media @LGUSSupport with your order details and serial number. We’d love to investigate this further and make sure you’re completely happy with your replacement TV. Our team will prioritize your concerns and work to resolve everything for you. ^Juvy

Hi, Mark. Thank you for sharing your feedback with us. We understand your concern, especially after receiving the incorrect LG TV (43UT7590PUA) model twice—first as an open-box item and then a second one with no invoice or return label. We strive to provide exceptional services and ensure a smooth and seamless experience. To start, we recommend contacting Best Buy customer service at 888-237-8289 or the delivery service to clarify the order mix-up and arrange for the return of the second unit. If they are unable to assist, please send us a private message on social media @LGUSSupport with your order details, and we’ll do everything we can to help facilitate the return process.

We want to ensure you're fully satisfied with your purchase and are here to help make this right. ^Juvy

Hi there. Thank you for sharing your experience with us. We understand that you're facing issues with your 43UT7590PUA, including slow startup and connectivity problems. We’re here to help you get this resolved.

As a troubleshooting step, try performing a software update on the TV to ensure it has the latest features and fixes. Additionally, for connectivity issues, ensure that the TV is connected to a stable Wi-Fi network and that your device is within range.

LG TV - Why Does it Take So Long for My TV to Power On? - https://www.lg.com/us/support/help-library/lg-tv-why-does-it-take-so-long-for-my-tv-to-power-on--20153123646697

For more assistance and to explore possible solutions, please send us a private message on Social Media @LGUSupport. Our team is dedicated to helping you and addressing any concerns you have. We appreciate your patience and look forward to assisting you.

—Renzo

Hello there, AngelA. We understand your inquiry and your concern with the 43UT7590PUA. For issues related to delivery and initial setup, we recommend contacting Best Buy directly, as they handle delivery logistics and replacements.
https://www.bestbuy.com/site/lg-43-class-ut75-series-led-4k-uhd-smart-webos-tv-2024/6578176.p?skuId=6578176
If you need assistance with the TV’s functionality once it's set up—such as screen display or channel control—please send us a private message on social media @LGUSSupport. Our team will be happy to help! —Renzo

Hi, Trex. Thank you for sharing your thoughts with us. We’re glad to hear that you're happy with the LG TV (43UT7590PUA) model, especially for the price. We understand that the menu can feel a bit overwhelming with all the features, but we’re happy to assist you in navigating it to get the most out of your TV.

If you’d like, we can guide you through some of the key settings and shortcuts to simplify your experience. For instance, you can easily customize the home screen to show the apps and features you use most often, which might help streamline your menu.

Please send us a private message on social media @LGUSSupport, and our team will assist you with any tips or help you need. We’re here to make your experience as smooth as possible. ^Juvy

Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding your LG 43UT7590PUA TV and the issues with Geek Squad protection plan coverage. Since the protection plan and service are managed by Best Buy, we recommend contacting them directly for assistance.
https://www.bestbuy.com/site/lg-43-class-ut75-series-led-4k-uhd-smart-webos-tv-2024/6578176.p?skuId=6578176
If you need any support related to your LG TV features or operation, please send us a private message on Social Media @LGUSSupport. We appreciate your feedback and patience. —Renzo

Hello there. Thank you for sharing your experience with us. We understand that the remote control for your LG 43UT7590PUA TV didn't quite meet your expectations due to the size and proximity of the buttons. We understand your inquiry, and we'd like to assist you further. Did you know that your LG Magic Remote also offers voice control and a pointing feature, which might make navigation easier? Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions or alternative ways to enhance your TV viewing experience.
https://www.bestbuy.com/site/lg-43-class-ut75-series-led-4k-uhd-smart-webos-tv-2024/6578176.p?skuId=6578176
We appreciate your patience. —Renzo

Hi, Janette. Thanks for sharing your feedback with us. We understand your concern about the issues you've had with both of your LG TV (43UT7590PUA) model receiving cracked screens on brand-new product. We really aim to provide great service and make sure all our products are packed and handled with care. But sometimes, unexpected things can happen during shipping. It might be a good idea to reach out to Best Buy customer service at 888-237-8289 to let them know about the damage. You can also check out their return policy here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014.

If you need more help, feel free to connect with us on social media @LGUSSupport. Just send us some photos of the damage along with your proof of purchase, and we’ll be happy to assist you with the return or replacement process. We want to make sure you’re all set and can enjoy your new TVs without any more hiccups.

Thanks again for bringing this up, and we’ll do our best to sort this out for you. ^Juvy

Hi there, Thomas. Thank you for sharing your thoughts on the 43UT7590PUA TV. We understand that your experience has been just average, as we strive to deliver products that exceed customer expectations. For more information regarding your unit, you may access: https://www.lg.com/us/tvs/lg-43ut7590pua-4k-uhd-tv.

If there are specific features or aspects of the TV that you feel could be improved, we would love to hear your feedback. Your insights are invaluable in helping us enhance our products and services.

For any immediate concerns or if you're experiencing issues with the TV, please reach out to our customer support team for assistance. You can send us a private message on Social Media @LGUSSupport, and we will be more than happy to help.

Thank you for your feedback, and we hope to provide a better experience in the future!
—Avril

Hi there. Thank you for sharing your experience with us regarding your LG 43UT7590PUA TV. We understand your concerns about the unit's performance. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-43-class-ut75-series-led-4k-uhd-smart-webos-tv-2024/6578176.p?skuId=6578176
We appreciate your patience. —Renzo

Hi, Luke. Thank you for sharing your experience with the LG TV (43UT7590PUA) model. We understand your concern about facing issues with multiple units and be disappointed with the quality. We strive to provide reliable, high-quality products that exceed our customer's needs. For help, for the TV that doesn’t turn on, ensure that it is properly plugged in and that the power outlet is functioning. Try using a different outlet or power cord if possible. You may visit this link for additional help: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865. Since you’ve had issues with multiple units, please reach out to us on social media @LGUSSupport with your purchase details and any relevant information. We can help expedite a resolution, whether it's a replacement, repair, or other solutions covered under your warranty. ^Juvy

Hello there, LysaV. We understand your inquiry about your LG 43” Class UT75 Series LED 4K UHD Smart webOS TV (Model 43UT7590PUA) and appreciate you letting us know about the stand installation concerns. Stability and safety are key, so let’s try one quick step to ensure your TV legs are securely attached:

Troubleshooting Step:
• Verify and install the correct screws: First, locate the TV’s accessory box and identify the M8 × 16 mm screws labeled for the stand. Make sure each leg is aligned with its mounting holes on the TV’s bottom panel, then hand-tighten the screws evenly (avoiding over-torquing) using a Phillips screwdriver. If any screws are missing, check the back of the box or the foam packaging inserts—sometimes they’re tucked away. Properly seated legs and the right screws ensure a snug fit and prevent wobbling.
https://www.bestbuy.com/site/lg-43-class-ut75-series-led-4k-uhd-smart-webos-tv-2024/6578176.p?skuId=6578176
If you still find parts missing or need extra guidance, please send us a private message on social media @LGUSSupport. Our team will be more than happy to confirm your parts list, arrange for replacement hardware if needed, and walk you through each step to get your 43UT7590PUA standing rock-solid. We appreciate your patience and are here to make sure your setup is both safe and seamless.

—Renzo