Customer Ratings & Reviews
- Model:
- OLED48B4PUA
- SKU:
- 6584787
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 48" Class B4 Series OLED 4K UHD Smart webOS TV (2024)'s picture quality, especially its black levels, refresh rate, and overall OLED quality. Many feel the TV offers great gaming performance and unbeatable value for its price. On the other hand, customers express concerns regarding the remote control and the software's performance. Some have also noted issues with input lag, the stand's design, and the upscaling capabilities.
This summary was generated by AI based on customer reviews.
Great OLED for a Great price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV if you want to get into OLED. Game mode looks really good and decently bright.
I would recommend this to a friend- Cons mentioned:Remote control
Samsung s90 d
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah, I’ve had a lot of TVs in my life Sony mainly and this is the first time I ever had this brand or some singer Samsung whatever it is but anyway it’s a piece of ???? turning it and I’m getting a new Sony again but the remote control is zero the instructions you get with that are zero and the TV as far as the screen and the features and what not It’s it’s actually not acceptable so I’m getting going back Sony
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bubba. Thank you for sharing your feedback with us regarding the LG TV (OLED48B4PUA) model. We understand your concern about a product doesn't meet your expectations, especially after switching to a new brand. We strive to provide high-quality products and ensure a smooth viewing experience.
If you’re having trouble with the remote or TV features, we recommend checking the settings for any customization options that might make it easier to navigate. Additionally, you can try resetting the TV to its default settings to start fresh, which may help improve your experience. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034.
We’d love to help you get the most out of your LG TV. Please send us a private message on social media @LGUSSupport, and our team will assist you in troubleshooting and providing any guidance you need to make sure you're fully satisfied. ^Juvy
TV as a monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My intent was to use the TV as a monitor and it exceeded my expectations.
I would recommend this to a friendBest purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great color and tv it’s been a great item in the den
I would recommend this to a friendLG tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great and the gentle who delivered it was extremely polite and professional.
I would recommend this to a friendWonderful MBR Armoire TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Video and Solid Audio (as 48" OLED TVs go)! For me, too many setup choices but once complete, all good!
I would recommend this to a friendOled tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING QUALITY BEST IN CLASS tv HIGLY RECOMMEND
I would recommend this to a friendBoxless, screwless, Open "box" excellent :)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far no complaints about the TV itself, but I feel best buy customer service leaves much to be desired with my purchase. I purchased an Open box-excellent unit. Funnily enough, open box-excellent doesn't necessarily mean it even comes with a box. Or all the hardware. I picked up a TV that was completely wrapped and taped up in bubble wrap, and as I would find out later, did not have the screws to mount the legs. I called the store that I purchased it from later (which is incredibly out of my way, I only went there because they were the closest store to me with a single unit in stock that was in used condition) and was told that if I wanted the screws, I would need to come back to the store for them, I wouldn't be able to pick them up from a store closer to me. Rip
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jonny. Thank you for sharing your experience with the LG TV (OLED48B4PUA) model. We’re delighted to hear you’re enjoying the TV itself, but we understand how the situation with missing hardware and customer service can be disappointing. We are committed to ensuring that our products are delivered with all necessary components to provide a seamless experience.
To help you with the missing screws for the TV stand, the model requires M4 screws, 8mm-12mm in length for mounting. These can be purchased at most hardware stores if it’s inconvenient to return to the store where you purchased the TV. Alternatively, we’d be happy to assist you directly in finding the correct screws or other solutions.
Please send us a private message on social media @LGUSSupport so our team can look into this further and ensure you’re fully set up to enjoy your TV. ^Juvy
Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, AI actually helps with clearer voices and tones down all the explosions and what not.
I would recommend this to a friendLg oled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for bedroom Good upgrade from old tv I had
I would recommend this to a friendGreat displays are worthless w/o usability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rah rah rah great display. But functionally useless. The apps won't install without using a mobile phone app. When you load the phone's app, it starts giving you ads for a paid subscription service. Log in to the TV and try to load the app again - it tells you to log in. Most of the free programming won't load. The manual tells you only things you can see from looking at the TV - and why does it have an RS 232 port? But nothing from the 21st century? There are no instructions on how to use it. We paid $250 for an installation and the tech couldn't explain it. Four people have stopped by to help with the TV and couldn't even figure out how to turn it on or off. LG products SUCK. Now I just hope we can actually return it. The installation guy threw out the box and packaging.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your feedback about the LG OLED48B4PUA TV. We understand the difficulties you’ve experienced with app installations, functionality, and the lack of clear instructions. You may access this links: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-premium-apps--1434403325217 and https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-low-memory-notifications-and-apps-not-working--20153165912773
To address your concerns, please ensure that your TV’s software is up to date and try reinstalling the apps from the LG Content Store. The RS-232 port is generally used for professional installations or integrations with control systems, and may not be relevant for typical home use. For more detailed instructions and troubleshooting, please contact our support team directly. We understand your frustration and want to help resolve this. Please send us a private message on Social Media @LGUSSupport or call us at 1-800-243-0000 with your purchase details, and we’ll assist you with the return process or any other issues you may have. We appreciate your patience and feedback.
—Avril
- Cons mentioned:Software
No PBS Passport compatibility
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad TV the software is awful - confusing, not intuitive, difficult to configure, and worst of all it is not compatible with the PBS Passport app. I was looking forward the tv being “smart”. Now I will have to reconnect my Roku.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for sharing your feedback on the LG TV (OLED48B4PUA) model. We understand your concern about the software doesn’t meet expectations, especially regarding usability and app compatibility. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. To improve your experience, we recommend checking for any software updates, as these can sometimes enhance app compatibility and user interface. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If you continue to face challenges or have questions about configuration, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience and hope to help make your TV experience better. ^Juvy
Review For Delivery (company- Roadie)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea how the TV is, but when your building doorman needs to call you during a trip out of town to inform you that your TV was delivered early, dragged on the ground in the rain, banged on most steps bringing it upstairs instead of lifting it and should be checked for functionality, broken parts, and possible return it makes a horrible impression!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Josh. Thank you for sharing your experience with us. We understand your concern about having your LG TV (OLED48B4PUA) model delivered in such a poor condition, especially with the concerns about potential damage during delivery. We strive to provide exceptional services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. To start, we suggest taking a moment to check for any visible damage on the screen, ports, or other parts. If you notice anything off, snap some photos and reach out to Best Buy customer service at 888-237-8289 or contact the delivery company right away. For more info, you can visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014.
Feel free to send us a private message on social media @LGUSSupport, and we’ll be here to help you with what comes next, whether that’s getting a replacement or starting the return process. We want to make sure you’re taken care of and that everything gets sorted out smoothly. ^Juvy
Avoid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG is poor quality, our top of the line LG died after 18 months, and using about half at time. Hardware problem, out of warranty. I am going back to Sony.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tristan. Thank you for sharing your experience with us. We understand your concern especially after investing in a top-of-the-line LG OLED TV and encountering a hardware issue so soon after purchase. We strive to provide high-quality products and ensure a smooth and seamless viewing experience. Although your TV is out of warranty, we still encourage you to reach out to our customer support team for assistance. Sometimes, there may be repair or service options available that can help extend the life of your product. In the meantime, you may visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865 for more information.
Please send us a private message on social media @LGUSSupport with your model details, and we’ll do our best to explore possible solutions or guide you through the next steps. We truly appreciate your feedback, and we’re committed to ensuring you have a positive experience with LG moving forward. ^Juvy