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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 906 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are pleased with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. 14-Cycle High-Efficiency Steam Top-Loading Washer. Positive feedback also highlights the spacious tub size. While some users noted a musty smell and occasional reliability issues, these concerns were less frequently reported than the positive aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 906 reviews
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to closet space restriction we had to go for top loader. It is efficient relatively quite and smart wrt load sensing.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is quiet and works wonderfully. I only gave it four stars because it has so many options and I haven't been able to explore all of them yet.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far an excellent washer. So quiet and effective with noted minimal wrinckling of clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Efficent and Smart Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer! It is very easy to use due to the smart programming! You will ove it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This powers through all the dirt my four kids get into.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    wonderful washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am very pleased with the washer at best buy. it meets all my expectations works wonderful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but finicky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer does a pretty good job. But if you have heavy bedding (king sized comforter and sheets) it is very particular and you cannot wash them at the same time. Also had an issue with the drain hose being too deep in the wall drainage pipe. Who knew that would be a problem. (Instructions clearly indicate not to put the drainage tube too deep in the drainage pipe.) found that later...

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Wonderful washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this washer for about a month. I love all of the options. Sometimes there are a few too many but I love that they are all there. Extremely quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Love this washer but has long wash cycles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish someone would have told me that some of the wash cycles take up to an hour or more to complete. But I love the big drum which can hold a lot of clothes or big bulky items. So far the washer is doing a good job. Hope it performs as well in years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes: cleaner and smell better than front loader

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Rust - Corrosion - Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased an LG model very similar to this one. I also purchased BB extended warranty. Rust set in within 1 year. I emailed BB and they said it was not covered. They considered it cosmetic. Today, within 3 1/2 years later, the entire bleach dispenser eroded (see before and after pics). BB would not cover it and they told me to contact LG. The rep said it was not BB fault that LG sold them a defective model. I contacted LG; they said it was BB problem. LG offered me to pay $382 warranty for them to come out and inspect the machine. BB gave me a 10% on another washing machine. That does not cover the extended warranty that I never used. In addition, I can receive a 10% discount every day at Lowes. BB did not stand behind this product. I am out over $1500.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Tub size

    Rated 5 out of 5 stars

    I made a good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG washer seems to get my clothes cleaner. I appreciate the big tub - I can safely wash heavier bedding without the machine stopping or refusing to rinse - IT WORKS! It is not too wide and fits into a small space and is overall a very efficient washer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Totally outstanding washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this washer now for approximately 6 months and I just love it. It was rated very highly from the research I did on consumer reports which is why I bought it and it has not let me down at all. I would recommend it to anyone. If you get free delivery, just make sure you buy all of the new hoses from best buy or they will refuse to install it for you. Just a shame they dont stock the hoses on the truck because I would have bought them obviously. It had been 20 years since my last washer and dryer purchase and I didnt realize that hoses did not come with the washer and dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the best washer. very quite, cleans clothes very well. wouldnt buy anything else.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Washer Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and has settings for whatever you need

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome Cleaning Weapon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, so after reading the reviews I bought this great cleaning weapon and let me tell you - total love! I mean it is truly a cleaning machine. When you use the bright whites as a selection, it really, really does the job! Bye bye gunk that thought it was going to live as a color deterrent on my white t-shirt! And the melodies the machine plays on start up and finish is pretty cool. I am like totally finding laundry just so I can wash. LOL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    looks good, runs good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of searching prior to purchasing this washer, was lucky to find the right fit. This unit has more features than i will ever use but washes clothes well and that is what it is all about. It also looks sharp. It is my first washer that has no agitator, was not sure about that at first but worries were put to rest with the first load. It is a little bit noisy but you get used to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very large capacity washer, cleans well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything its cracked up to be. Balances the load when it starts so it can spin the shi* out of the clothes. When you put them in the dryer they are well on the way. Cycles are a little long but thats ok. My only concern is all the digital controls. Im looking to get 10 years out of these, the old school controls on my last washer were from the gemini space missions but they still work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy at Best Buy ! Happy with the delivery. Setup& operation of the washer!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Highly efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly efficient washer. With 14 cycles it is so convenient and very effective.

    I would recommend this to a friend